Ratings based on 1,057 Verified Reviews

4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable and Relaxing

Posted Feb 4, 2017
Pros: Overall decor and it just feels comfortable.
Cons: More single king rooms would be nice.
Location: You are a little isolated being on Disney property, but you're near Magic Kingdom and can boat to the campground or Contemporary Resort.
We had an enjoyable stay here even though the king size bed we booked through Expedia was not available and we ended up with a room with two beds. Expedia shouldn't offer what they can't deliver and I hope I didn't pay extra! That would not make me very happy. Otherwise, the pool area is nice. There are two hot tubs, a kiddie pool and a large pool with slide. The best thing is the convenience of getting to each park or to Disney Springs. Buses come about every 20 minutes and there is a boat to Magic Kingdom. Staff were all friendly except for an attitude I detected from Marie over the room not being a king. I felt like they didn't want to do much since the room was not booked directly through Disney. She did offer a villa room eventually but my husband likes the lodge. The breakfast was good at the lobby restaurant but you really need reservations. Otherwise, the canteen style was also good for quick style food and the cashier was really nice there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburndale, Fl

Awesome resort!!!

Posted Jan 23, 2017
Wow!!!! The service was simply 5 star! We were there to celebrate my husbands birthday! The food was amazing as well! Highly recommend whether it's for a romantic getaway or a family retreat!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Posted Jan 15, 2017
The main complaint was the condition of the bed mattress. Terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good time

Posted Jan 13, 2017
I like everything from door. The excellent experience. The beautiful location and architecture.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Nice hotel, nice to transfer to magic kingdom by boat
5 out of 5
by A verified traveler

One of my favorites

Posted Dec 20, 2016 on Hotels
Hotel under refurbishment. Bus and boat Transportation available but very intermittent. Love the Christmas decorations.
3 out of 5
by A verified traveler

Not good hotel to stay right now

Posted Nov 20, 2016 on CheapTickets
It is not as good as expected. Assigned room is on ground floor close to exit for stroller exit. A lot of noise when people in/out of that exit. Room is not updated and noticed a lot of dust. Won't be back on the hotel in future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2016 on Orbitz
spent 36 hrs inside while hurricane Matthew outside. slept like a baby. Well built, quiet comfortable resort
5 out of 5
by A verified traveler

Posted Sep 28, 2016 on Hotels
Excellent. Except room was small and location overlooked construction and a swampy pond