people are always the best part of any hotel stay!
Posted Oct 16, 2016
We were there for just 1 night
were received by a nice crew of valet parking attendants who
recommended the on site restaurant which we decided to try since we did not want to go out for the evening.
We had fantastic service from Lambert , a wonderful waiter from Burundi, whom we could speak in French, one of the many languages he spoke .
Although I could speak to him in french, the steak I had requested, was over cooked ( I had requested medium rare steak) and what I got was a well done steak.
I know things are not always absolutely what you would you expect it to be, I must say I was disapponted with my meal. So was my husband who requested black bean soup and thought it came straight out of a can!
Comment from Hotel Management
Oct 19, 2016 by HotelMgmt, Hotel Management
We agree with the importance of great service while traveling and we’re glad that so many of our staff members impressed at the DoubleTree by Hilton Orlando Downtown! We apologize if your meal fell short and have shared your comments with our staff. It would be a joy to serve you again.