Ratings based on 908 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Downtown Orlando

Posted Feb 8, 2016
Pros: The luxury is perfect for what I wanted. The staff was very helpful with our needs. They plased me in a room to handle my handicap needs.
Cons: I would have loved a refrigerator in my room.
Location: It is right on downtown Orlando, if you want to go to the basketball Magic arena it is very close. Lots of restaurants nearby.
I loved this hotel because it was close to where I wanted to go. The staff was friendly and very professional .
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to arena w/ shuttle to downtown

Posted Feb 6, 2016
Perfect for business or downtown nightlife! Clean, spacious, corner suite.
Comment from Hotel Management
Feb 8, 2016 by HotelMgmt, Hotel Management
The DoubleTree by Hilton Orlando Downtown is perfect for business, leisure or even a combination of both! We are so glad you enjoyed your suite accommodations as well as our convenient location and services. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Feb 4, 2016
Pros: Cleanliness and shuttle
Location: It is located right off I 4 in Downtown Orlando. You don't hear the noise from I 4 at all
I rented this room to be near the Plaza live theater. They have a shuttle that will take you there other near places near by. But the shuttle stops at 10:30 so you have to cab it back, but its only about 10$ with tip. This time was amazing, because when my daughter and walked into the lobby, the band we were coming to see was sitting there. Very cool. They were pretty nice too. (Gaelic Storm) We do this trip every year and the hotel never fails us. Great place. Nice bar. Good food. VERY GOOD TIME
Comment from Hotel Management
Feb 8, 2016 by HotelMgmt, Hotel Management
It sounds like your entire experience with us at the DoubleTree by Hilton Orlando Downtown was positive. We are so glad you enjoyed our conveniences, like our complimentary shuttle. What a treat to meet the band! We look forward to seeing you again. Thank you.
2 out of 5
by A verified traveler

Needs work

Posted Feb 1, 2016
Our rate included parking but they charged us anyway. The bathroom door wouldn't close and the bathtub didn't work. They leave ear plugs in your room because the train is so loud. Not a good experience.
Comment from Hotel Management
Feb 8, 2016 by HotelMgmt, Hotel Management
It is disappointing to know that you encountered any issues. We hope you will let our team know if there is any billing discrepancy or issues within your guest room. Your peaceful stay is our priority. Our maintenance associates have been alerted to your guest room concerns. Thank you.
1 out of 5
by A verified traveler from Palm Bay, FL

Go elsewhere!

Posted Feb 1, 2016
Pros: Hotel transportation to downtown.
Cons: Fire the manager and hire one who can make good things happen for all guests.
I attempt to book adjoining rooms; it can't be done during booking! So I call the hotel right after booking two rooms to request adjoining rooms. They tell me that you cannot request adjoining rooms until you check in! I check in and request adjoining rooms and they still cannot grant my request. They tell me that the hotel is full. They put my family on a whole separate floor than my room! The room I get is an adjoining room and nobody used the room next to mine! Hotel full? I know this because we knocked on the door next to mine several times to check if someone actually checked into that room. I called the desk to talk with the manager. It is the manager's job to fix things just like that. He cannot fix it! "There's nothing I can do!" I won't be back!
Comment from Hotel Management
Feb 8, 2016 by HotelMgmt, Hotel Management
Your feedback is of great concern to us. Please know that our team will do all they can to accommodate any requests. We can understand if you were frustrated. Your feedback has been shared with our team so we can improve. We hope that you will reconsider another visit. Thank you.
1 out of 5
by A verified traveler from Louisville, Ky

Posted Jan 31, 2016
Worst experience ever. People work there are very rude and dunno how to deal with customers.
Comment from Hotel Management
Feb 8, 2016 by HotelMgmt, Hotel Management
We are truly disappointed if you experienced any issues during your stay. Your comments will be shared with our associates and management team so that we can improve our on-site service and hospitality. Our guests' satisfaction is greatly important to us. Thank you for reaching out to us.
1 out of 5
by A verified traveler

I wouldn't recommend this hotel

Posted Jan 28, 2016
We recently stayed at the Doubletree in Victoria (Canada) and had such an amazing experience that we booked this Doubletree in Downtown Orlando. The lobby was decent (clean and somewhat renovated), but the rooms were just short of disgusting. We booked 3 rooms and all 3 smelled of mold and dampness. There were stains and chipped paint all over the place. The staff at the restaurant couldn't have been more kind, but unfortunately, the staff at the front desk didn't seem to care much that we were unable to sleep all four nights because of major construction going on right next to the hotel (there were bright construction lights blaring into our rooms on top of the horrendous noise). They claimed not to know about the construction, which is pretty doubtful, considering that they had left earplugs on our night stands for us before we arrived. In short, I wouldn't stay there again and wouldn't recommend the hotel to anyone.
Comment from Hotel Management
Feb 1, 2016 by HotelMgmt, Hotel Management
It is most unfortunate that your encounter was cause for any inconvenience. It is our goal to create a great stay for all of our guests, both in regard to our service as well as your peace. Your comments will be shared with our management team. We hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Nice Hotel with easy access to walking paths

Posted Jan 24, 2016
Only negatives are pay for parking, no food provided, and other little things you get at the less expensive hotels. Corner rooms offer great windows
Comment from Hotel Management
Jan 28, 2016 by HotelMgmt, Hotel Management
It’s great to learn that our facility and views added to your trip. However we’d like to point out that our parking fees are listed online and we regret if you’re not aware of this. We also have rates that include dining choices online that we hope you’ll take advantage of. Thank you for commenting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
Nice hotel on the edge of Orlando. Clean, good staff, and great price for the room.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
Thank you for your review of the DoubleTree by Hilton Orlando Downtown. It’s great that everything about your stay was satisfying and provided you with a great value. Visit us again soon!
3 out of 5
by A verified traveler

Posted Jan 23, 2016
Stayed here for a wedding downtown, not located within walking distance of most places and somewhat difficult to drive in and out of. Rooms were older, but the bed was comfortable. Bathroom could use some work. For the price, it was manageable.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
We really appreciate you letting us know about your wedding stay. Our Sweet Dreams Beds are always a hit with our guests and we’re glad that you got plenty of rest after the event. We do offer a free local shuttle for guests looking to explore and hope you’ll try this amenity on another visit.