Great hotel, but shuttle logistics need work.
Posted Aug 11, 2016
The hotel and grounds were lovely and well maintained. The room was large and comfy. The staff members were welcoming, but provided contradictory and misleading information about the shuttle. The posted info was different from what we were told, and the reality was different from both sets of info. Buses may "run every half hour", but they don't tell you that it originates from somewhere else and you may not be the first pick-up, so, you're left to wonder if you missed it or have to wait longer than expected. Also, since it's a free-for-all (read: no "line"), folks get mighty pushy and rude getting on. The shuttle is small, so you may wait and still not get on. The bus did not return to the same place where it dropped us off at Disney (where the driver said he would), so we had to sprint to make it. We witnessed an ugly argument about "who got here first", between some overtired people. I think the scene could have been avoided by having a bigger bus / providing better communication and organization.