Outdoor pool, pool umbrellas, sun loungers

Reviews of Quality Inn

2.5 out of 5
Quality Inn
2934 Polynesian Isle Blvd, Kissimmee, FL

Reviews

4.8
Rating 10 - Excellent. 102 out of 1019 reviews" "
Rating 8 - Good. 146 out of 1019 reviews" "
Rating 6 - Okay. 171 out of 1019 reviews" "
Rating 4 - Poor. 208 out of 1019 reviews" "
Rating 2 - Terrible. 392 out of 1019 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

NELISSA

Stayed 2 nights in Mar 2024

2/10 Terrible

Danny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room clean
Stayed 2 nights in Mar 2024

4/10 Poor

Mirna

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom have mold
Stayed 1 night in Mar 2024

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good at all very sketchy, place and the rooms look like they were recently renovated however they put us three different once and they all had black mold in more then one area. Plus and random $10 fee its nit about the 10 bucks but we had paid in full when we booked then another ten for nothing wasn't on any documents or anything then when we left coz of mold they refused to refund the ten.
Stayed 1 night in Mar 2024

4/10 Poor

Newton

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is too old, needs renovation asap.
Stayed 2 nights in Mar 2024

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. I didn't even shower. The AC didn't have heat and full of mold. The walls were dirty. Bugs dead on vent, tub was disgusting, the grounds were horrible. Pool closed. No park shuttles. Had to be moved for a microwave and was told I was moved to the second floor which is the best . There are room upgrades but superficial. Never again!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Gram

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was the worse
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I chanced upon this inn while desperately trying to find affordable last minute living accommodations with my travel buddy. Let me tell you all, you get what you pay for. The buildings where you stay haven't been painted in years. It's covered in accumulated dust and cobwebs. The wifi is so pathetic that I had to walk out of my room to connect, which made it very difficult for work purposes. We attempted to get a refund and relocate within minutes but because of the long drive from Hollywood to Kissimmee, we missed the check in time and weren't entitled to the full refund. I accept that. But then they tell me they can't even process refunds because I booked through Expedia. After contacting Expedia I was given lip service and Expedia points but surprise, surprise, no refund. I will not be using Expedia for any bookings again and do not recommend quality in unless you're used to living in the trenches. But uhh, they have breakfast which was okay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos Jimenez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Markson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Pepper

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to take showers then fire alarm went off at 1am and woke up the entire hotel, went off for probably 20min apparently because someone up front messed up, roaches and bugs everywhere! Don’t bother……
Stayed 2 nights in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price.
Stayed 2 nights in Mar 2024

2/10 Terrible

Phillip, Lincoln University

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply one look at the room. I would rather of slept in my rental car, and I wasn’t going to ask my wife to sleep there, we turned around and went back to office to cancel. They refused our request for refund. And Expedia tried to get a refund and they were refused as well
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad that I only stayed the one night. The smell of mold/mildew was very prominent and disturbing. There were holes and cracks all over the room. This includes the countertop that was patched with silicone. The door itself wouldn’t lock so I was only dependent on top latch.
Stayed 1 night in Mar 2024

2/10 Terrible

Nasya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I’ve ever been to. It had moldy ceilings and dusty/rusty vents. My daughter broke out in hives within 10 minutes of being in the room. I couldn’t even stay. Still waiting for a manager to call me back about a refund
Stayed 2 nights in Mar 2024

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised theme park shuttle- that is not true. No shuttle service. No theme park shuttle was the least of the issues. The outside area was dirty. Then we went in the room OMG. Non-smoking room was so smoky we called to double check it was non smoking and it was confirmed to be non smoking. Honestly, we would have checked right out but it was 2 am and we did not have a car. So after we put our stuff down, we noticed the smoke detector was dismantled. If threre was a fire there would be no alarms. There was mold in the bathroom. It looked like the room hasnt been cleaned in weeks. As soon as I could book another rooM ad get and uber out we were gone. Waited all day for call from management to get a refund for second nigjt and partial refund for first night and nothiing. No one sbould stay at this hotel. Disgusting death trap. Will be contacting expedia for help getting refund.
Stayed 2 nights in Mar 2024

2/10 Terrible

Demonn

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Most horrible night woken up at 1am from the fire alarm in the whole building going off, mold on roof and curtains, a/c had mold as well. Need to completely renovate this WHOLE HOTEL
Stayed 1 night in Mar 2024

2/10 Terrible

Christian X

Had to take the quickest showers ever , had hot water for like 2 mins and then it goes ice cold . No working outlets on the room , paid a hotel fee supposedly for the cleaning yet there were pee stains on the toilet when I arrived and pubic hairs on the sheets . It was terrible , worst breakfast ever. U mind as well stay in ur car rather than here
Stayed 2 nights in Feb 2024

2/10 Terrible

Elisangela

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Esqueci meu celular no quarto, quando voltei nao encontrei e fui mal tratada, sofrir xenófobia e nao recuperei o celular, a cleaning disse que deixou em seu carro de serviço mas ninguém encontrou..um absurdo, portanto nao é um lugar seguro e nem confiável, nao recomendo.
Stayed 1 night in Feb 2024

2/10 Terrible

adell

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, absolutely terrible. No words can be expressed for this place other than pure disgust. The walls were chipped, everything metal was very rusty, the ceiling in the bathroom leaked water from the toilet, underneath the beds was nothing but years of filth, dirt and garbage mixed with old clothing and the mattresses were stained in various spots. Still waiting on a deposit from the terrible receptionist.
Stayed 3 nights in Feb 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
Towels dirty room was in a bad condition, smell bad, justt not the place to stay...
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low price low quality rooms unfreindly reception
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low price rooms but low quality rooms
Stayed 2 nights in Feb 2024

2/10 Terrible

Jasmine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I have never visited such a unmaintained motel. Mold in ceilings and holes in walls. From the outside it’s decent but when you go inside the room it reeks of cigarette and mold. The bed made me itch and the towels were unwashed. I feel sick from my visit and no sleep. Never again.
Stayed 1 night in Feb 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This “hotel” is the worst place you can ever be, customer service, front desk and receptionist are the worst, everything in the rooms are dirty, used and no changed.
Stayed 1 night in Feb 2024

2/10 Terrible

Zixiong

Traveled with group, Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not checking in here and potentially dying
Stayed 1 night in Feb 2024

2/10 Terrible

Anna Cristine Bezerra

Stayed 3 nights in Feb 2024

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse hotel I have ever stayed at. Room was dirty. I felt unsafe. I pushed the table and chairs up against the door for protection. There were pills that had been dropped on the floor that I noticed when I moved the table. It was clear they had not vacuumed the floor.
Stayed 1 night in Jan 2024

2/10 Terrible

kim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lied about the Disney transportation. The room was dirty and had hair, black stuff in the floor. There is mold all in the bathroom. They would not give us towels or wash rugs said they don’t have anymore. The pool was so dirty we couldn’t get in. The night staff was very rude. There were homeless and drug head in the parking lot. The floor tile was broken all over the room. I my shocked this place is still open.
Stayed 4 nights in Feb 2024

6/10 Okay

gary

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the place is a great value for the area. some of the "long stay" tenants were overreaching [sooo much canibis smoke] however friendly and quiet after 10 pm. the staff was EXCEPTIONAL. I mean SOOOOOOO GOOODDDDDD. the towels could use a decade update and the finishings in the room could use some TLC --it was clean but rusty towel rods and very limited lights and outlets were a small challenge. overall avg for the money good deal
Stayed 1 night in Feb 2024

2/10 Terrible

Castiel

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE! I have never stayed in such an AWFUL hotel. The front desk is friendly so this is not at all their fault but this property is so clearly neglected. There was black mold in the bathroom, all the pillows were piss yellow, holes in the walls, missing security lock on the door. To top it alll off, we were placed in room that was meant to be conjoining so when at 2AM someone else was checked into the other room and instantly began having sex- we could hear it all. Grass areas around the hotel are full of trash. Walls thin as paper. Never stay here. Save your money.

2/10 Terrible

Alexis

I wasn't able to stay here due to flight delays and they ignored every single one of my messages. Expedia did their best to get in contact but they never replied. Lost out on a lot of money.
Stayed 1 night in Jan 2024

2/10 Terrible

Giovanni, Bay Shore

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Area around the rooms on second floor strong urine smell. Strained bed sheets and covers, cockroaches. Room 225. Otherwise property looked well kept, staff courteous and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Trey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was rundown and dirty. Bus in the bathroom
Stayed 2 nights in Feb 2024

2/10 Terrible

sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the worst experience here. There was some individuals next door to me, and they were definitely on something kept screaming & threatening me and my boyfriend after we tried to make sure the door in between our rooms were locked. Just felt really unsafe and the guy at the front desk didn’t believe me and my boyfriend had a room at first and treated us rudely until after looking at our IDs. Extremely unprofessional, uncomfortable, and unsafe. If you have kids, don’t bring them to this hotel. We had to leave after 5 minutes of being in the room because how uneasy it made us feel. The whole room smelled like a casino. The bedsheets did not look clean and felt damp. Would not recommend.
Stayed 1 night in Jan 2024

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Linens and pillows where smelly. TV did not functioning properly. Place was a mess. Never again will I book at Quality Inn
Stayed 2 nights in Jan 2024

2/10 Terrible

Jonathan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty. The bathroom had hair in tub and the toilet was dirty. The bed sheets had stains and hair strands on them. The hallways smell like urine and the overall experience was terrible.

2/10 Terrible

JaLynn

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Photos do not give an accurate description of how the property / rooms look. As updates have been made, there are still a lot left that is questionable.
Stayed 1 night in Jan 2024

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hell hole. Given two rooms and roaches were in both. I left and was told to call the manager for a refund but the manager tells the employees to not give him the phone. Looking into a lawsuit if they don’t give me my money back.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jonathan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition, extremely filthy. Unpleasant conditions and would not recommend at all. Price is not worth it, I wouldn’t stay here if they paid me. Honestly the staff was extremely understanding and nice, they tried to help resolve by moving me to a different room which was still similar to the original. The smell of smoke in the rooms makes it impossible to stay for longer than 5 minutes in a room.

8/10 Good

Jeanne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Raheem

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Todd

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty with piles of dirt in the corners of the room. Found a cockroach in our tub in the bathroom. I guess you get what you pay for and learn my lesson but to never return and just spend more for a better place.

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Virginia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stay was not great could have been better an the $100 deposit didn't help either didn't find out about it till I got to the front desk
Stayed 1 night in Jan 2024

10/10 Excellent

Rossana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet good for the price
Stayed 2 nights in Jan 2024

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Ray

Liked: Staff & service
Disliked: Property conditions & facilities
The place is an equivalent of having a slum landlord. You could hear the person next door like they were in the next bed. I smelled smoke coming from the shared door. Inconvenient parking. I wasn't expecting much for the price and that's what I got. At least the shower was warm.
Stayed 1 night in Jan 2024