Excellent Management & Staff
Posted Oct 10, 2016
We booked originally because we were scheduled to drive over for the Garth Brooks concert. We live in Port Orange, FL on the east coast. Hurricane Matthew ruined our trip, but the management of this property did everything in their power to make certain that all guests were as comfortable as possible. They prepared us for the possibility of a power outage (which thankfully didn't happen). When Orange County was included in the curfew it locked us all inside the property.
Image a full house with no one being able to leave for meals or other entertainment.
I watched as staff members brought in board games, pool table, ping pong table and other items to keep the kids entertained.
I called the property on Wednesday evening inquiring about the possibility of getting into our rooms because we wanted to get an earlier start because of the storm.
Lena was extremely helpful and listened as I explained our disappointment of our concert cancellation and desire to beat the crowds on I-4. She gave our reservation a room and said it should be ready in the morning. We were able to get right in upon arrival.
Patrick was extremely apologetic when they ran out of ribs Thursday night. He gave us the Mahi the same price as the ribs. My Luther sandwich was absolutely the best. Super nice individual.
I never witnessed one employee with the look of stress. All maintained nothing short of a positive attitude while in the view of the guests.