Ratings based on 2,762 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Great hotel for the kids.

Posted Apr 10, 2017
Highway noise was a nuisance. Kids loved the splash pool & regular pool. Tennis court net was way too low. Basketball court was a plus.
5 out of 5
Recommended
for Everyone
by A verified traveler

employees were great

Posted Mar 23, 2017
Best experience I've had compared to all other embassy. Employees were amazing. Felt they wanted a high quality embassy and it's working.
3 out of 5
by A verified traveler from Coral Springs, FL

Nice hotel, but I had a bad experience

Posted Mar 21, 2017
I arrived at the hotel to check in, and the room I reserved which was supposed to be two queens beds and sofa bed with a pool view... which was not available... they gave me a room with a king bed with a sofa bed. I have a family of five so they also sent an inflatable mattress, but never sent us sheets, blankets or pillows for the inflatable mattress.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 15, 2017
This place was awesome great breakfast and unlimited drinks during special hrs
Comment from Hotel Management
Mar 30, 2017 by Anthony White, General Manager, Hotel Management
Hello, Thank you for leaving us feedback on your experience. I am so happy to hear you enjoyed our complimentary breakfast and evening reception. We hope to welcome you back to the property soon! Sincerely, Anthony White General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel and close to attractions

Posted Mar 13, 2017
Pros: The staff was friendly and attentive to our needs
Cons: Offer more shuttle service times/options to the parks.
Location: very close to all the orlando attractions
The hotel was nice and offered alot for our family. The staff was excellent and very accomodating.
Comment from Hotel Management
Mar 30, 2017 by Anthony White, General Manager, Hotel Management
Hello Eileen, Thank you taking a moment to tell us about your stay! I am so happy to hear our stay provided you with quality service while you were with us. We hope we have the opportunity to welcome you back soon! Sincerely, Anthony White General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from morgantown wv

Great hotel

Posted Mar 7, 2017
Staff was great. Omelet cook was awesome Very. Nice Good value
Comment from Hotel Management
Mar 11, 2017 by Anthony White, General Manager, Hotel Management
Hello Craig, Thank you for taking a moment to leave us feedback on your stay. Our omelet chefs are one-of-a-king and I am so pleased to hear they had such a positive impact on your stay. We hope to welcome you back to the resort soon! Sincerely, Anthony White General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Highly recommended Embassy Suites

Posted Mar 7, 2017
Pros: Everything
Cons: I found nothing needing improvement
Location: The locate in centrally located and is only a few minutes ride to all the popular local attractions.
I cannot say enough good things about our 4-day stay at this hotel. The staff was exceptionally friendly and helpful; the room was one of the best I have stayed at. The bed and pillows were very comfortable and the duvet kept us warm all night even though we turned the air down. I liked that there was a separate living room (of sorts) where one can watch TV if another is sleeping. And, there is another TV in the bedroom if you wanted to watch in there. The complimentary breakfast was outstanding and not just your basic bagels and coffee. They had eggs, bacon, hash browns, oatmeal, cereals, fruit, and you could even have an omelet made to your personal taste. And, let's not forget they had a nicely equipped fitness room and several pools, including one with a mini water park for the kids. In the lobby they had staff that would help you book local events at discount prices. Again, one of the nicest hotels I have stayed at (and I have stayed at many) and I would not hesitate to stay here again if I am in the Orlando area and I will look for this chain in other cities I will be travelling to in the future if they are all configured like this one.
Comment from Hotel Management
Mar 7, 2017 by Anthony White, General Manager, Hotel Management
Hello Gary, I cannot tell you how ecstatic I am to hear you enjoyed your four days with us. We strive to provide an experience and service which exceeds all expectations and I am so happy to hear your stay was nothing short of exceptional. We look forward to welcoming you back to our resort the next time you are in the Orlando area. Thank you for taking the time to tell us about your experience. Sincerely, Anthony White General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Mar 6, 2017
Wonderful hotel! Breakfast was fantastic and room was exceptional. Close to everything
Comment from Hotel Management
Mar 7, 2017 by Anthony White, General Manager, Hotel Management
Hello, I am so happy to hear you enjoyed your suite and our complimentary breakfast every morning. Thank you for taking a moment to leave us feedback about your stay. I hope we have the opportunity to welcome you back to the resort soon. Sincerely, Anthony White General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, Alabama

Family trip to Disney

Posted Feb 21, 2017
Pros: We liked all the facilities offered at the hotel and a very good choice of food for breakfast. The Mickey Mouse waffles were the best!
Cons: More choice of transportation times to and from Disney and Sea World.
Location: All the Orlando attractions and Disney Springs village. Also close to outlet malls and shopping centers.
Loved the hotel. Food and service great. Staff very anxious to please. Only negative was that the free transportation to Disney and Sea World which was included (free shuttle) only ran to Disney once a day - in the morning at 9.30 - thirty minutes after Disney opened and back in the evening thirty minutes before the firework display was due to start. We were only going to Disney for one day on our trip so we elected to drive and park, so that we could enjoy a full day. My daughter and grandson got the free transport to Sea World and that worked out well, leaving at 8 am and coming back at 4.50 pm. I am sure the transportation times vary with the season and hopefully there are more at other times of the year. I had anticipated that there would be several shuttles a day to choose from and, therefore, this was a disappointment.
Comment from Hotel Management
Feb 22, 2017 by Anthony White, Hotel Management
Hello, Thank you very much for your review! I am so pleased to hear you enjoyed the resort and the amenities we have to offer. We just added the Mickey Waffles this year and they have been such a big hit; I am so happy to hear you enjoyed them! We will take your comments into consideration in regards to our shuttle bus schedule into consideration as we are always looking for areas to improve ourselves. Thank you again for your feedback. We are looking forward to welcoming you back to the resort soon. Sincerely, Anthony White General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mebane, nc

Nice hotel with great pool

Posted Feb 20, 2017
The whole hotel is very nice and appeared new including the lobby, breakfast area, pool, and hotel room. It had lots of outside amenities including pool, separate kiddie pool with splash zone and little water slide, hot tub, giant games including Kerplunk and Connect Four, a pool table, and a ping pong table. A big buffet breakfast was also included. They mentioned a shuttle back and forth to the parks was also included. Our room consisted of a king bed with a pull out couch. I was happy to see these were separated by a bedroom door. The only thing I didn't like about the room was I thought the pillows were too fluffy. I didn't ask for other pillows to exchange. Overall, it was an excellent hotel.
Comment from Hotel Management
Feb 22, 2017 by Anthony White, Hotel Management
Hello, Thank you very much for your review! I am so pleased to hear you enjoyed the resort and all of the amenities we have to offer. I am ecstatic to hear you enjoyed our newest fun cabana with the giant games; we just added it this week! We strive to provide gracious, engaging and caring service and we look forward to welcoming you back to the resort soon. Sincerely, Anthony White General Manager