Ratings based on 2,048 Verified Reviews

4.2 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 11, 2019
I liked the activities and location. I did not like the fact that front desk staff wasnt very friendly, elevator took too long everytime and out of the 5 nights we stayed... 4 of then the pool was closed due to maintenance without previous notification.
Comment from Hotel Management
Oct 12, 2019 by Alyssa - Front Desk Manager, Hotel Management
Hello, thank you for your review. I would like to personally apologize that your stay did not meet your expectations. Our pool was undergoing some maintenance so that we can continue to improve the experience of our valued hotel guests. I will make sure that I pass along your feedback to the appropriate departments, and I hope that we can welcome you back to our property again soon. Thank you.
5 out of 5
by A verified traveler from Orlando florida lake buena vista

Posted Oct 10, 2019
Excelente prosperidad seguridad and parking very cleaning breakfast super good happy
Comment from Hotel Management
Oct 12, 2019 by Alyssa - Front Desk Manager, Hotel Management
Hello, thank you for staying with us! I am glad that you enjoyed your stay at our hotel! We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Oct 8, 2019
Comment from Hotel Management
Oct 11, 2019 by Alyssa- Front desk manager, Hotel Management
Thank you for staying with us! I am glad to see that you enjoyed your stay. We hope to welcome you back again soon.
4 out of 5
by A verified traveler

Posted Oct 7, 2019
Comment from Hotel Management
Oct 11, 2019 by Alyssa-Front desk manager, Hotel Management
Thank you for staying with us! I am glad to see that you enjoyed your stay. We hope to welcome you back again soon.
5 out of 5
by A verified traveler

Posted Oct 7, 2019
Lots of fun things to do. Great for families. Love the happy hour
Comment from Hotel Management
Oct 11, 2019 by Alyssa- Front desk manager, Hotel Management
Thank you for staying with us! I am glad to see that you enjoyed your stay. We hope to welcome you back again soon.
5 out of 5
by A verified traveler

Posted Oct 7, 2019
I like the pool area and the way the customer service was
Comment from Hotel Management
Oct 11, 2019 by Alyssa - Front desk manager, Hotel Management
Thank you for staying with us! I am glad to see that you enjoyed your stay and we appreciate you taking the time to share some great feedback! Hopefully we will be able to welcome you back again sometime soon!
5 out of 5
by A verified traveler

Posted Oct 7, 2019
The room was large and clean. Service was excellent
Comment from Hotel Management
Oct 11, 2019 by Alyssa- Front Desk Manager, Hotel Management
Hello, thank you for staying with us! I am glad to see that you enjoyed your stay! We hope to welcome you back again soon. Have a great day.
4 out of 5
by A verified traveler

Posted Oct 3, 2019
Comment from Hotel Management
Oct 12, 2019 by Alyssa - Front Desk Manager, Hotel Management
Hello, thank you so much for staying here with us. I hope that you enjoyed your stay, and we look forward to welcoming you back again soon!
5 out of 5
by A verified traveler

Posted Oct 2, 2019
Comment from Hotel Management
Oct 12, 2019 by Alyssa- Front Desk Manager, Hotel Management
Hello, thank you so much for staying here with us. I am so glad to hear that you enjoyed your stay, and we look forward to welcoming you back again soon!
5 out of 5
by A verified traveler

Posted Sep 30, 2019
Comment from Hotel Management
Oct 12, 2019 by Alyssa - Front Desk Manager, Hotel Management
Hello, thank you so much for staying here with us. We look forward to welcoming you back again soon! Have a great day.