Too many little issues to waste my time with. Uncaring front desk staff who didn't care to honor Expedia's booking details and inclusions. Unnecessary, overpriced parking (free parking at surrounding hotels where this hotel charges $12/night) Maid service which does a cursory cleaning (one vanity sink was NOT cleaned during our entire 4 night stay). Understaffed (one cook) and ill-prepared breakfast buffet (no plates or silverware ... used Styrofoam plates and plastic forks). Is this REALLY a Hilton property.
Comment from Hotel Management
Jan 17, 2017 by Alicia R., Front Office Manager, Hotel Management
Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again so we can deliver a higher level of customer service.