Very run down property.
Posted Aug 1, 2016
Upon arrival, one Elevator did not work, ice maker did not work on second floor, washing machine was out of order, WIFI connection was a nightmare, dresser drawer pulls were missing, room smelled like turpentine. Outside of breakfast, food was HORRIBLE. Bone dry chicken, charred burgers. You couldn't tell the chicken from the croutons in the ceaser salad!
Comment from Hotel Management
Aug 11, 2016 by Alicia C., Front Office Manager, Hotel Management
Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We are in the midst of a renovation and our suites are beautiful. During this time unexpected events occur that are sometimes beyond our control. We apologize for that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again so we can deliver a higher level of customer service.