Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
56% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted Aug 14, 2016
Musty odor; A/C recycled approximately every five minutes and never got cool until early morning; no amenities, only 2 small soap rounds and 1 small shampoo; no facial tissue; no informational literature; Lobby entry door locked at 8:30pm; had to go to lobby to get fresh towels, linens, or kitchenware; sparse breakfast; second floor closed for renovation. On the flip side, it was clean and beds were comfortable. Only disturbance was a child screaming hysterically for about an hour after 11:00pm.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
It is pleasing to read that you were happy with the cleanliness and comfort of your suite. Being an extended stay brand where our guests typically stay more than 7 nights and bring their own items, we can understand your dissatisfaction with us being different than a traditional style hotel. We apologize for any inconvenience this may have caused. Now that you are more familiar with our hotel and our brand we hope to have you back as our guest soon. Thank you, General Manager
3 out of 5
by A verified traveler

Good for cheap place to sleep

Posted Jul 31, 2016
Wasn't expecting much. Inexpensive only checked in to sleep. Room was a little run down. Cigarettes burn holes in blankets on bed. Staff friendly and had good coffee and muffins in the Morning
Comment from Hotel Management
Aug 1, 2016 by General Manager, Hotel Management
Thank you for your stay and for your candid feedback. We are glad you liked our grab-and-go breakfast, welcoming associates and affordable prices. However, we apologize for the housekeeping issues you experienced in your room. We have shared your concerns with the head of our housekeeping department to make sure all the procedures are properly followed. Thank you again, and we would love to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 19, 2016
For the price of the room and the time we stayed it was perfect.
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Thank you for posting your kind remarks about our hotel, Extended Stay America - Orlando - Altamonte Springs. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again in the future! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 21, 2016
Nice hotel. Room was clean. Does not offer daily maid services.
Comment from Hotel Management
Jun 22, 2016 by General Manager, Hotel Management
We appreciate your stay and for taking the time to leave a feedback. It's great to read that you liked the cleanliness of your accommodation and our property. However, we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
2 out of 5
by Marguerite from Port St Lucie, Fl

Don't waste your money!!!!

Posted May 23, 2016 on Hotels
I was quite disappointed from the beginning. I should have known by the lobby entrance that it wasn't anything it said. My daughter n 2 grand-daughters were there for a soccer tournament and purposely stayed there because the hotel that the team was staying in didn't offer breakfast. This states it's a continental breakfast which usually offers more than coffee, tea, apples/oranges n muffins and NO Where To Sit!!! They called it a "grab n go" which was not how it's listed in the description. Also heard a saw photos, because the couple recorded I'd, of bed bugs.... It's suppose to have dishes/silverware,etc but all there was was 2 ice cube trays that looked like they were there for a year AND no ice machine???? Needless to say I will never stay in an extended stay hotel again this was my 1st n last time. Don't know how they rated this hotel a 3.5???????
Comment from Hotel Management
May 28, 2016 by Manager, Hotel Management
Thank you for staying with us, and for providing your rating and feedback. Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Our kitchenware items, including ice trays are available upon request with the front desk and we will gladly deliver them to your suite. Thank you again for staying with us and now that you are a bit more familiar with our brand we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Terry

Posted May 9, 2016 on Hotels
Comment from Hotel Management
May 12, 2016 by Manager, Hotel Management
Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
by Patryse

Posted May 7, 2016 on Hotels
Comment from Hotel Management
May 15, 2016 by Manager, Hotel Management
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests, so we are sorry that you were not 100% satisfied with your stay, and we apologize for the inconvenience caused. Thank you, and we look forward to your next stay with us. Sincerely, General Manager
1 out of 5
by Danielle

Posted May 7, 2016 on Hotels
Comment from Hotel Management
May 15, 2016 by Manager, Hotel Management
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. It is our goal to provide an excellent experience for every guest. For your next stay with us or our brand, if there is anything we can do to improve your experience during your next stay, please be sure to let us know while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
1 out of 5
by Pedro

Bad

Posted May 3, 2016 on Hotels
I don't have nothing good to said about my stayed in this hotel. People fighting in the rooms, not security, not employer from midnight thru 7am on front desk, dogs barking all night in rooms
Comment from Hotel Management
May 6, 2016 by Manager, Hotel Management
Thank you for taking the time to comment about your recent visit. It is unfortunate you experienced some housekeeping service issues during your stay. We apologize we did not provide clean, fresh accommodations and we will work with the staff to identify where we fell short so the problems can be corrected. We apologize our Front Desk staff member did not communicate the hours of operation at the front desk, and for the noise you endured from other guests nearby. Thank you for bringing this to our attention. We hope that you will come back soon so that we can make it up to. We look forward to seeing you again. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 2, 2016 on Hotels
Everything was great and the customer service I received from Julieta was excellent....would definitely stay again
Comment from Hotel Management
May 8, 2016 by Manager, Hotel Management
Thank you for your review filled with kind comments! We are thrilled to hear you had a great stay at Extended Stay America - Orlando - Altamonte Springs. Thank you for highlighting our staff, especially Julieta in your feedback. SHE is a true asset to our team, and we will be sure to share your compliments. Thank again, and we look forward to your next visit! Sincerely, General Manager