Breakfast was a JOKE
Posted Mar 13, 2017
In the area on business. Noticed prices were up a bit and settled on this property. They originally put us in Room 103. Walked in the door, found it to be the closest room in the whole place to the freeway. Asked for a quieter room and they complied. Hallways and rooms are very average in appearance. Bed was comfortable, pillows so-so. Plenty of hot water, towels so-so. The door on the elevator across the hall slammed closed repeatedly (elevator itself was quiet but the door itself was noisy upon closing). My main complaint was breakfast.........The online listing says "Breakfast Included" but "breakfast was packaged muffins, instant oatmeal and coffee (no juice, toast/bagels, etc., etc.). I could live with this 15 years ago but NOW, motels/hotels seemed to have raised their standards and offer scrambled eggs, bacon/sausage, fresh made pancakes/waffles, hot oatmeal, etc., etc.. To me, this "breakfast included" seems like a bit of trickery.......over-promising/under delivering. Juliette at the front desk was very pleasant.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will choose us again in the future.