Ratings based on 818 Verified Reviews

3.3 out of 5
58% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO

Stay here 3 days a week!

Posted May 26, 2017
Always clean! Staff very friendly! Convenient location. .....................................
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Gary, we are delighted you chose to stay at Extended Stay America - Orlando - Altamonte Springs. It’s our pleasure knowing you loved all the aspects of your trip, especially your spotless room and our excellent service. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveler from Albuquerque

What a disappointment!

Posted May 23, 2017
Pros: It was clean and near church where our sister had funeral service.
Cons: Think about it! I guess the investors are thinking minimal. If guest needs something, just ask. Ridiculous when nobody on staff after 11pm.
Location: How would I know when there is no phone book or internet service. Thank goodness I had my android phone. Guests must ask hotel clerk to print out.
We were told "no maid or cleaning service unless you stay 8 days." Ridiculous! The breakfast was self serve coffee and hot water for tea or oatmeal. There was no milk or yogurt for oatmeal. No coffee pot, cups, nothing in the room. Guests could get a towel or 2 if necessary. No extra toilet paper, no hangers. The check in lady was nice and found us a few hangers and gave us an extra toilet paper roll. Uber driver couldn't find Extended Stay Altamonte Springs, FL after 1 1/2 hour search. No pool, no benches, tables---nothing for guests to be outside. Why bother! We will never stay at Extended Stay again. It's nothing, nowhere, stupid economy!
Comment from Hotel Management
May 26, 2017 by General Manager, Hotel Management
Thank you for the feedback. Although you liked the service provided by our staff, we are sorry we missed meeting your expectations in regard to your stay and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. Please know, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope we have another opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
4 out of 5
by A verified traveler

Lame grab n go breakfast

Posted May 18, 2017
The staff ignored my request and the main reason I chose the place was for the complimentary breakfast and was very disappointed all they had to eat was cereal bars Once was comfy but they left used toilet paper rolls which is disgusting Cool they have full fridge and partial kitchen was a plus
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Orlando - Altamonte Springs. We are pleased to know you enjoyed your overall stay. However, I am sorry for the issues you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my entire team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in excellent location

Posted May 16, 2017
I've stayed at this hotel for over a month on an off now in different rooms. Most of them are clean but the last one was a little dirty. There was trash left from the previous guest in the kitchen and the stovetop needed a deep cleaning.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Orlando - Altamonte Springs for your visit and for sharing your comments. We are pleased to know you enjoyed your stay and that you liked our convenient location. We also appreciate your observations for our rooms and regret any inconvenience caused. We appreciate your business and look forward to serving you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Hotel in safe area

Posted May 10, 2017
Area was nice and safe. Staff was very helpful. Room however was very dusty and the blankets were dirty and stained. Room also has a weird smell.
Comment from Hotel Management
May 11, 2017 by General Manager , Hotel Management
Thank you for evaluating your stay. Although you liked our location and associates, I am sorry for the cleanliness issues you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we regret the inconvenience caused. I am working with my housekeeping team to reiterate the importance of our daily worklist. We hope you will consider us the next time you are in this area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Amazing

Posted Apr 27, 2017
This is my go to place when I just need to get away. I love it I've stayed tonight's there so far and it's been amazing.
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
ShaQuoya, thank you for being our guest once more at Extended Stay America - Orlando - Altamonte Springs. We are happy knowing you continue to enjoy our comfortable accommodations and excellent service. It is always a pleasure to serve you, and we look forward to your next visit with us! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Quiet hotel, nice area, good price. It's a shame they don't have housekeeping at least every other day (stayed there for a week and no one cleaned the room).
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Orlando - Altamonte Springs. We are glad you had a comfortable stay and liked the value we offer. We would like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope you consider staying with us again soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Basic of the basics

Posted Apr 4, 2017
Hotel was clean, but, NO extras! No pool, gym, or business center. No utensils, pots,pans unless you ask for them. Sheets were stiff and uncomfortable. Good location though.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep so I am sorry that you found the mattress to be uncomfortable. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. On a positive note, we are happy you liked our location. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Family emergency

Posted Apr 4, 2017
While we were there, the staff was extremely courteous to us. We had to stay longer than expected. They were informative too. We did not know anything about the area.
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America - Orlando - Altamonte Springs. It is a pleasure to read regarding your experience with us and that our friendly associates left you with a good impression. We appreciate you choosing us and hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Pros: Quiet and comfortable.
Cons: The Staff.
Location: Altamonte Springs is an out-of-the-way, but nice area of Orlando.
The staff is surly, particularly the Asian woman at reception, and the cleaning staff seem to be blind, but the room is extremely comfortable for the price and the stay was quiet; which is more than I have had at much higher priced hotels.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay America - Orlando - Altamonte Springs in your travel plans. It's nice to know you liked your comfortable room and that you found us to be a good value. However, we are sorry for your unpleasant experience with our associates. This is not the level of service we generally provide, and we will share your comments with our team members to ensure that your experience will not be repeated again. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager