Ratings based on 685 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
56% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted Aug 14, 2016
Musty odor; A/C recycled approximately every five minutes and never got cool until early morning; no amenities, only 2 small soap rounds and 1 small shampoo; no facial tissue; no informational literature; Lobby entry door locked at 8:30pm; had to go to lobby to get fresh towels, linens, or kitchenware; sparse breakfast; second floor closed for renovation. On the flip side, it was clean and beds were comfortable. Only disturbance was a child screaming hysterically for about an hour after 11:00pm.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
It is pleasing to read that you were happy with the cleanliness and comfort of your suite. Being an extended stay brand where our guests typically stay more than 7 nights and bring their own items, we can understand your dissatisfaction with us being different than a traditional style hotel. We apologize for any inconvenience this may have caused. Now that you are more familiar with our hotel and our brand we hope to have you back as our guest soon. Thank you, General Manager
3 out of 5
by A verified traveler

Good for cheap place to sleep

Posted Jul 31, 2016
Wasn't expecting much. Inexpensive only checked in to sleep. Room was a little run down. Cigarettes burn holes in blankets on bed. Staff friendly and had good coffee and muffins in the Morning
Comment from Hotel Management
Aug 1, 2016 by General Manager, Hotel Management
Thank you for your stay and for your candid feedback. We are glad you liked our grab-and-go breakfast, welcoming associates and affordable prices. However, we apologize for the housekeeping issues you experienced in your room. We have shared your concerns with the head of our housekeeping department to make sure all the procedures are properly followed. Thank you again, and we would love to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 19, 2016
For the price of the room and the time we stayed it was perfect.
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Thank you for posting your kind remarks about our hotel, Extended Stay America - Orlando - Altamonte Springs. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again in the future! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 21, 2016
Nice hotel. Room was clean. Does not offer daily maid services.
Comment from Hotel Management
Jun 22, 2016 by General Manager, Hotel Management
We appreciate your stay and for taking the time to leave a feedback. It's great to read that you liked the cleanliness of your accommodation and our property. However, we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 31, 2016 on Hotels
Due to the fact they have satellite tv service there was a storm and I couldn't watch tv so I left.
Comment from Hotel Management
Jun 5, 2016 by Manager, Hotel Management
Thank you for your comments. We are sorry for the inconvenience caused. We appreciate your feedback, as we continually strive to meet the needs of every guest. We hope to see you soon as our guest in the future. Sincerely, General Manager
5 out of 5
by Nadyne from Altamonte Springs, FL

Always a great experience

Posted May 31, 2016 on Hotels
As always, my stay was great. Everyone as always very helpful & does what it takes to ensure that our stay is always a great one. Would definitely stay again.
Comment from Hotel Management
Jun 5, 2016 by Manager, Hotel Management
Thank you for staying with us again, and making Extended Stay America Orlando - Altamonte Springs your home away from home. We are pleased to hear we met your needs and expectations once again during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, General Manager
5 out of 5
by Jaderson

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Jun 5, 2016 by Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Altamonte Springs, and thank you for sharing your feedback with other travelers. It's great to hear you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
4 out of 5
by David from Miami,Fl

Good value at a good price.

Posted May 30, 2016 on Hotels
Good place, good location, good value, great price.
Comment from Hotel Management
Jun 5, 2016 by Manager, Hotel Management
Thank you for being our guest and for your wonderful feedback! We are delighted to hear that you loved the great value and our ideal location. Every team member here at Extended Stay America - Orlando - Altamonte Springs works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in our area. Sincerely, General Manager
2 out of 5
by Marguerite from Port St Lucie, Fl

Don't waste your money!!!!

Posted May 23, 2016 on Hotels
I was quite disappointed from the beginning. I should have known by the lobby entrance that it wasn't anything it said. My daughter n 2 grand-daughters were there for a soccer tournament and purposely stayed there because the hotel that the team was staying in didn't offer breakfast. This states it's a continental breakfast which usually offers more than coffee, tea, apples/oranges n muffins and NO Where To Sit!!! They called it a "grab n go" which was not how it's listed in the description. Also heard a saw photos, because the couple recorded I'd, of bed bugs.... It's suppose to have dishes/silverware,etc but all there was was 2 ice cube trays that looked like they were there for a year AND no ice machine???? Needless to say I will never stay in an extended stay hotel again this was my 1st n last time. Don't know how they rated this hotel a 3.5???????
Comment from Hotel Management
May 28, 2016 by Manager, Hotel Management
Thank you for staying with us, and for providing your rating and feedback. Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Our kitchenware items, including ice trays are available upon request with the front desk and we will gladly deliver them to your suite. Thank you again for staying with us and now that you are a bit more familiar with our brand we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Terry

Posted May 9, 2016 on Hotels
Comment from Hotel Management
May 12, 2016 by Manager, Hotel Management
Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager