Ratings based on 755 Verified Reviews

3.3 out of 5
58% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Naperville, IL

Convenient

Posted Feb 11, 2017
Nice, clean, updated, conveniently located in an are with shopping and restaurants.
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Altamonte Springs. We are delighted you loved our well-maintained property and our location being perfect for your needs. Thank you for posting the wonderful review, and we hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale

Nice Hotel for business trip

Posted Jan 30, 2017
I stayed one night for a business meeting the next day. Everything was great.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
We are delighted you chose to stay at Extended Stay America - Orlando - Altamonte Springs during your business visit. It’s a pleasure knowing you had an amazing time while you were here. Thank you for your feedback, and we hope to welcome you back whether for business or leisure. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Cheap clean room

Posted Jan 28, 2017
The drawbacks are the bed and towels. The bed, which was a king is of poor quality with very thin pillows. The bath towels are rough, non absorbent utilitarian at best. The room size is plentiful and the kitchen well equipped except for utensils which are non existent
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Orlando - Altamonte Springs for your visit. It’s a pleasure knowing you loved the cleanliness of your room and had a comfortable stay. To ensure cleanliness of kitchenware, these items are available at the front desk rather than leaving them in the room and our team gladly delivers upon request. We appreciate your observation, and we hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 17, 2017
Pros: Clean
Cons: The housekeepers were talking very loudly in the hall early in the morning. Apparently training someone new. That was the only drawback.
Location: Lots of shopping.
Easy check in, close room, mostly quiet stay. Very restful.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America -Orlando - Altamonte Springs. We are happy to know you had a restful visit and our quick desk service and clean facilities were to your satisfaction. We appreciate your observation and will be sure to share the same with our housekeeping team. Thank you for your feedback, we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Needs better maintenance and improvement.

Posted Jan 16, 2017
Pros: We just picked it because it was nearby the place we had to attend.
Cons: It needs to be either remodeled or improved.
Location: ok
The air conditioning system is old and the room has a peculiar humid smell as well as the carpet of the hotel everywhere. My husband went to the restroom at midnight and found a small cockroach.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
I apologize we did not provide you with a better first impression on your recent visit to our hotel. Thank you for sharing your feedback so we can focus on the shortcomings you identified. We agree there are some areas of our hotel which need a refresh and we are in discussion for future improvements. We do hope you will come to stay with us again when your travels bring you to our area. General Manager
1 out of 5
by A verified traveler from washington

Bare bones, not a glass, the tiniest of extras.

Posted Jan 14, 2017
There was a sense that everything had to be locked down for fear of what? Clientele theft? A pot or pan had to be checked out, this in a place that suggests, implies lengthy stays. I had stayed at a Residence Inn, at the same price, earlier in this stay in Florida. A greater contrast could not have been had. I have written off the whole chain...terrible.
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope you will reconsider and we have the opportunity to welcome you back to our hotel soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Altamonte Springs FL

Smell of smoke

Posted Jan 8, 2017
I hate that smell, also the air conditioning is good in the lowest 77 degree. Roaches are friendly in the hotel
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for your stay and for sharing your feedback. We are sorry to know that you stay was less than perfect and sincerely apologize for the issues you experienced. We take great pride in the service, cleanliness, and maintenance of our hotel, and your comments have initiated additional training for our team as we continuously improve. Thank you again for your constructive feedback, we hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
Clean rooms, comfortable beds and very close to everything in orlando. I usually don't stay at cheaper hotels but I was pretty satisfied with my stay here.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Orlando - Altamonte Springs. We are pleased to read you loved our convenient location which matched your needs perfectly and that you were impressed with your well-appointed room. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to I-4 and Mall, friendly staff

Posted Dec 4, 2016
Quick check in. clean, spacious room. Easy and secure parking
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thanks so much for the fantastic remarks of Extended Stay America - Orlando - Altamonte Springs. We are thrilled to know that our proximity to the Interstate was convenient for your needs, and you enjoyed your room, our desk service, and helpful associates. We hope to serve you again when in our area. Sincerely, General Manager
5 out of 5
by A verified traveler

Relaxing stay

Posted Nov 19, 2016 on Hotels
It was very comfortable and convenient
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for sharing your review regarding your stay at Extended Stay America- Orlando - Altamonte Springs. We work hard to exceed our guests' expectations and to make sure they have a relaxing experience, so we are delighted you had a great stay with us. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, General Manager