Ratings based on 661 Verified Reviews

3.5 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 16, 2017
The beds were Hard, sheets were ruff and the bathroom had s smell.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry you had a substandard experience in your room and regret the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to convention center

Posted May 2, 2017
Pros: Staff, free wifi, location
Cons: Breakfast was a bit basic but it was filling.
Location: Good location to the conference center and in easy reach of the main road for an uber to take you to any of the nearby malls
Friendly staff greeted me and made sure I had everything I needed. They couldn't do enough to help. Breakfast was basic but a nice touch and was filling. The room itself was clean and had everything you needed. If it was in need of anything, a quick trip to reception rectified that. The hotel also had free wifi which was essential. It also has nice leafy surroundings too. A great value for money hotel and a great team eager to help working there.
Comment from Hotel Management
May 3, 2017 by General Manager , Hotel Management
Lee, many thanks for sharing your wonderful experience of Extended Stay America - Orlando - Convention Ctr - Sports Complex. We are so glad to know our location was ideal for your trip and that our staff was helpful to your needs. We appreciate you being our guest and hope you will come and see us again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convention Center Convenience

Posted Apr 28, 2017
Economical, clean and convenient. 10 minute walk to Orlando convention Center over ramp. No frills, no expense, best deal for conference participants.
Comment from Hotel Management
Apr 29, 2017 by General Manager , Hotel Management
Lawd, thank you for sharing your review. We are pleased to know our location was convenient for your needs and that you liked the value we offer. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Bad exprrience

Posted Apr 5, 2017
Bath tub was flooding all time when you use it. Poor drainage system for bath tube.
Comment from Hotel Management
Apr 7, 2017 by General Manager , Hotel Management
Ron, thank you for sharing your candid review. Please accept my sincere apologies for the plumbing issues you experienced with your bathroom. I am very concerned about your feedback and have immediately brought this to the attention of our maintenance team to fix it immediately. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from Boca Raton, FL

awful

Posted Mar 25, 2017
Pros: the staff friendliness
Cons: everything else
the staff was really friendly, but the room was dirty, and smelled terrible, like someone left the carpet wet for a month in a locked room
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are working with our Housekeeping team to make sure this isn't repeated again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
2 out of 5
by A verified traveler from VT

One night stand

Posted Feb 23, 2017
Was in Orlando overnight on business. Booked this because it was cheap --- and I got what I paid for! Was very disappointing.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
We sincerely apologize for the issue you experienced. We will work on the issues you identified to be sure we are providing a great experience for our guests. Thank you for your feedback. It would be our pleasure to welcome you back again. General Manager
5 out of 5
by BRIAN

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Brian, it was a pleasure having you as our guest at Extended Stay America - Orlando - Convention Ctr - Sports Complex. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
5 out of 5
by Denise

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Orlando - Convention Ctr - Sports Complex. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
2 out of 5
by Manish

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Amazing staff!!!

Posted Jan 28, 2017
Pros: Everything is very nice. Clean, comfortable and inviting.
Location: Convention Center - Sports Complex, is perfect. Central to Disney, Universal and very close to SeaWorld. On trolley and city bus lines.
While relocating to the Orlando area, we had the opportunity to stay. We had a couple of challenges get a reservation but the front desk staff, Lana & Camille, we amazing. They kept checking the room availability and they contacted me once the room did come available. Because I wasn't at the property when they contact me, they were still willing to work with me. They were more than accommodating, they were courteous, thoughtful and very very helpful. I can not say enough good things about these two ladies.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - Sports Complex. We are thrilled to note that you enjoyed our central location in Orlando as well as the outstanding service from our Front Desk associates. Although you experienced some issues, we are delighted that Lana & Camille made your visit a comfortable one by their great service. I will definitely share your compliments with them. Please visit us the next time you are in the area. Sincerely, General Manager