Ratings based on 654 Verified Reviews

3.5 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Bad exprrience

Posted Apr 5, 2017
Bath tub was flooding all time when you use it. Poor drainage system for bath tube.
Comment from Hotel Management
Apr 7, 2017 by General Manager , Hotel Management
Ron, thank you for sharing your candid review. Please accept my sincere apologies for the plumbing issues you experienced with your bathroom. I am very concerned about your feedback and have immediately brought this to the attention of our maintenance team to fix it immediately. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from Boca Raton, FL

awful

Posted Mar 25, 2017
Pros: the staff friendliness
Cons: everything else
the staff was really friendly, but the room was dirty, and smelled terrible, like someone left the carpet wet for a month in a locked room
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are working with our Housekeeping team to make sure this isn't repeated again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
2 out of 5
by A verified traveler from VT

One night stand

Posted Feb 23, 2017
Was in Orlando overnight on business. Booked this because it was cheap --- and I got what I paid for! Was very disappointing.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
We sincerely apologize for the issue you experienced. We will work on the issues you identified to be sure we are providing a great experience for our guests. Thank you for your feedback. It would be our pleasure to welcome you back again. General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Amazing staff!!!

Posted Jan 28, 2017
Pros: Everything is very nice. Clean, comfortable and inviting.
Location: Convention Center - Sports Complex, is perfect. Central to Disney, Universal and very close to SeaWorld. On trolley and city bus lines.
While relocating to the Orlando area, we had the opportunity to stay. We had a couple of challenges get a reservation but the front desk staff, Lana & Camille, we amazing. They kept checking the room availability and they contacted me once the room did come available. Because I wasn't at the property when they contact me, they were still willing to work with me. They were more than accommodating, they were courteous, thoughtful and very very helpful. I can not say enough good things about these two ladies.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - Sports Complex. We are thrilled to note that you enjoyed our central location in Orlando as well as the outstanding service from our Front Desk associates. Although you experienced some issues, we are delighted that Lana & Camille made your visit a comfortable one by their great service. I will definitely share your compliments with them. Please visit us the next time you are in the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel close to everything.

Posted Jan 26, 2017
Everything was great . Only bad part was that the shower curtain smelled really bad.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you very much for the review and for sharing your experience. I am glad to read that overall you had a wonderful stay, however, I will be using your comment about the shower curtain to step up our game. We appreciate your business and hope you will be back to see us on your next trip to our area. Sincerely, General Manager
5 out of 5
by Karen

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us and taking the time to give your complimentary ratings. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Orlando - Convention Center - Sports Complex. Sincerely, General Manager
4 out of 5
by heather

Good for a easy night sleep

Posted Jan 22, 2017 on Hotels
It was OK. Nothing spectacular. Great night sleep at a great price. I will be back.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - Sports Complex. We are glad you found us to be of good value and that you had a great night’s sleep at our hotel. Thank you so much for the positive review. We hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Unsettling!

Posted Jan 18, 2017 on Hotels
Room had a bad smell (also in the hallways) and many roaches. Front desk clerk (on night shift), was not a good representation fort the hotel! We ended up leaving...earlier than check-out date. Overall, our stay was uncomfortable and unsettling!
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for being a valued guest and for sharing a a review. Please accept our sincere apologies for your disappointing experience. We follow a strict protocol to prevent issues like you described but we will certainly look into this matter. We regret that we were unable to provide a satisfactory resolution and hope to welcome you back and better serve you on a future visit. Sincerely, General Manger
1 out of 5
by Jose

Do not stay at this hotel

Posted Jan 16, 2017 on Hotels
The worst hotel ever
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
3 out of 5
by A verified traveler

Posted Jan 14, 2017 on Hotels
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience Sincerely, General Manager