Ratings based on 257 Verified Reviews

3.7 out of 5
80% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Posted Jan 20, 2017
Awesome staff at the front desk (Fabienna and Karen). Both of them made us feel welcome from the time we entered the front door.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Orlando - Convention Center - Universal Blvd. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our front desk staff. They will be thrilled to know that you took the time to single them out in your review. We hope you will stay with us again the next time you visit the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Orlando Convention Hotel

Posted Jan 16, 2017
Pros: Room was nice and location for the Convention was excellent.
Cons: Need a Business Center!
Location: Plenty of bars and restaurants within walking distance...perfect location!
Nice stay but there was NO Business Center. Being a Hotel right next door to the Convention Center, printing is a Must. Need to correct and have a Business Center.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to write a feedback about your experience at Extended Stay America-Orlando-Convention Center-Universal Blvd. We are thrilled to note that our location was perfect for your needs and you enjoyed your room. We also appreciate your suggestion and look forward to serving you again soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Jan 5, 2017
Excellent location, close to shopping and food. Staff was friendly and faculties were clean. Breakfast was basic. My only issue was the shower drain area was a bit clogged so the water took a long time to go down after a bath. However everything else was excellent and I enjoyed my stay! Will revisit
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Orlando - Convention Center - Universal Blvd. for your visit and for sharing your comments. We are glad that you liked our friendly associates, convenient location close to the area restaurants and shopping choices, and the breakfast we serve. However, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Very pleasant experience, nice location. Walking distance to downtown. Hotel staffs were very friendly and help full. Free breakfast was just ok, not much options.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Orlando - Convention Center - Universal Blvd. We are happy that you liked our friendly associates, convenient location and the breakfast we serve. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Chicago

Average hotel

Posted Dec 19, 2016
Pros: Hotel staff was very friendly and nice.
Cons: Update rooms.
Location: Close to everything!
The staff was very nice and helpful. When I checked into my room it was very hot, the air conditioning was not working. They were able to have someone come and fix it but it was not pleasant walking into a stifling hot room then waiting to have it fixed. The room seemed older and was in need of updates and paint. This room had just the basics in it along with a small fridge not the usual bigger fridge that I have normally seen.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Cyndi, Thank you for staying with us and for the review. We are so pleased to hear our location and friendly staff met your travel needs. I am however so sorry for the poor check in experience and the AC not working. I am glad it was fixed in a timely manner but so sorry for the inconvenience. We hope to welcome you back again real soon! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Nice hotel. Close to everything.

Posted Dec 12, 2016
Hotel was great. Close to everything. Staff was very accomodating. Would suggest new mattresses.....that is only complaint.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America- Orlando - Convention Center - Universal Blvd. We are glad you were pleased with the location of our hotel and our staff. We appreciate your feedback about our mattresses and apologize for any inconvenience caused. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Dec 6, 2016
Pros: Very friendly staff.
Cons: The furniture was outdated.
Location: Centrally located, with in minutes from Universal Studios and International Blvd.
Nice hotel, friendly staff, clean. Furniture outdated. Would stay at this hotel again.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
We appreciate your feedback about your stay at Extended Stay America-Orlando-Convention Center-Universal Blvd. It’s pleasing to know that you enjoyed our central location, clean facilities, and helpful associates. It was our pleasure to have you as our guest, and we look forward to your next visit! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Close to universal

Posted Dec 3, 2016
Pros: Dog friendly
Cons: A dog walk
Location: Close to so many places! GREAT LOCATION!
It was great! We took our dog, he had a great time at the hotel. Everything is close by, so we could attend to places and leave him with his sitter.
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Thank you for your stay at Extended Stay America Orlando - Convention Center - Universal Blvd. and for bringing along your best friend! Pets are always welcome at our hotel, so we are thrilled you and your pet had a great time with us. We are glad our location and facilities were perfect for you and your pet to enjoy your stay with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from US

Not Smoke-Free

Posted Nov 29, 2016
When we arrived, the exterminator had just treated the room for bugs and there were three dead roaches under the cabinet in the kitchenette. Also, it was supposed to be a smoke-free room but it smelled like cigarettes as soon as we entered the room. The pillows also smelled like cigarette smoke.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Cheri, You are absolutely correct to expect a clean, fresh and bug free suite, and we apologize you did not experience that during your visit. Our housekeeping team has a regular rotation to deep clean the suites to ensure they are in guest ready condition. Thank you for sharing your comments, and having you back as our guest would be our pleasure. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hudson, United States of America

Nice Stay

Posted Nov 14, 2016
Pros: Spacious rooms, great service. We would stay here again for sure.
Cons: Toilet clogged. Otherwise we have nothing negative to say.
Location: Orlando Eye, Universal Studios.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Orlando - Convention Center - Universal Blvd. We are pleased to read that you loved our courteous service, convenient location and your spacious room as well. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager