Ratings based on 769 Verified Reviews

3.7 out of 5
79% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel...

Posted May 23, 2017
My family Loved our stay, Everything was Excellent. I will stay there again and recommend this Hotel.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Orlando - Convention Center - Universal Blvd. and thank you for sharing your review with fellow travelers. It's great to read you and your family enjoyed the stay and that our facilities and service were to your satisfaction. We appreciate you for recommending us and look forward to welcoming you all for another fantastic trip. Sincerely, General Manager
3 out of 5
by A verified traveler from York, PA.

doors are to loud!!

Posted May 13, 2017
Pros: very clean and nice layout.
Cons: make it more sound proof between the rooms and make the doors shut quite.
Location: close to everything and that made it nice.
Nice and clean. But you can not get a good night sleep. you can here every door slam!!!
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for providing your candid feedback. It’s nice to know you had an overall pleasant stay and that you liked our convenient location and clean facilities. However, we apologize that we were not able to provide you with a good night’s sleep. Reviews like yours are reminders of our need to constantly work to improve our facilities to our guests. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Close to Orlando eye

Posted May 7, 2017
Cons: Hotel needs to upgrade on priority, Not a clean at all. Looks like you are staying in low budget motel
Hotel is not good, Need to upgrade on priority, Very old rooms and not clean at all. looks like I was staying in budget motel.
Comment from Hotel Management
May 9, 2017 by General Manager , Hotel Management
Thank you for your constructive feedback. Please accept my apologies for not meeting all your expectations. It is never our intention to let you down. We value your feedback and will be sharing it with my management team if they plan to update in the future. We hope you will consider us the next time you are in this area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from The Villages Florida

Good Value

Posted Apr 12, 2017
Pros: The location, the size of the rooms, the pool and the exercise room.
Cons: A little more for an "on the go" breakfast would be good.
Location: Very good location. Lots of eating out options, etc. on International Drive. Reasonable for going to Disney (about 20 min away).
The room was nice and spacious. The breakfast was minimal and given the location (Orlando) we were surprised it was not better. If we had realized this, we would have brought basic breakfast items. Also having to go to the front desk to get basic utensils does not fit with the image of an "extended stay" facility. We discovered this the first night when we had to ask for glasses to have a glass of wine. But overall the facility was very good for the money.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
John, thanks for posting a review about your pleasant experience at Extended Stay America - Orlando - Convention Center - Universal Blvd. We are happy to know you loved your spacious room and our affordable rates. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Ohio

Disappointing

Posted Mar 25, 2017
Toilet wouldn't flush. TV reception awful..cable connection needed to be jiggled. Doors missing from closet.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. We truly care about delivering an excellent experience to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Great location

Posted Mar 24, 2017
Pros: The professional staff
Cons: Breakfast was lacking
Location: Close to food and the convention center. Shuttles to all of the activities were close at hand. No need to drive, just relax.
Staff was exceptional especially Stephanie. All of the staff was very professional and cared about the customer experience. I would highly recommend the hotel because of the staff alone.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
James, our thanks for reviewing your stay at Extended Stay America - Orlando - Convention Center - Universal Blvd. We are happy to know you liked our location and that you were very much impressed with the service provided by our associates. I will surely share your praises with my team members, especially Stephanie. We appreciate your recommendation and hope you will come and see us again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Okay for one night hotel

Posted Mar 17, 2017
My experience overall was a 5 on a scale of 1 to 10. When me and my family walked into the room it smelled like a previous user had been smoking in there. Apart from the smell, not enough shampoo samples and lack of light in the room & hallways outside. During the night the air conditioner was super noise just like the hallways at night. It sounded like they were full of people due to the extreme amount of noise outside our doorstep. To top it off at breakfast there was a lack of diversity in the food and not really anything to choose from. The staff on the other hand was so polite and extremely helpful!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thanks for the candid feedback. We are glad you had an overall pleasant stay and liked the service provided by our staff. That being said, we are sorry for the inconvenience you encountered with your room and I have shared your concerns with my respective teams. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel but need to improve the breakfast, some

Posted Mar 9, 2017
Pros: The room and kitchen
Cons: Breakfast
Location: Shopping Mall and facilities 2 street away and it's really quiet to rest
The service was fine, but the cleaning should be more often
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
It was a pleasure hosting you at Extended Stay America - Orlando - Convention Center - Universal Blvd. It's good to know you loved your well-equipped room and that our location close to various activities perfectly suited your needs. However, I am sorry for not meeting your expectation in regard to our grab-and-go breakfast and have taken a note of the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

STAFF IS AMAZING!

Posted Mar 3, 2017
Pros: customer service. friendly front desk, helpful
Cons: breakfast lady stood there guarding the not so appetizing food each morning, so no one will take extras. overwhelming.
Location: great location - tucked 1 block back to lower the volume from the busy I-Drive.
everything was amazing, except for the fact that the toilet did not work, and we had to switch rooms after unpacking. our closets also did not have doors.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review about your stay at Extended Stay America - Orlando - Convention Center - Universal Blvd. We are happy that you liked our friendly associates and convenient location. However, we are sorry for your disappointment with our breakfast offerings and for the inconvenience you had in your room. We hope these issues did not overshadow your otherwise positive stay with us and that you will consider us again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Inexpensive but also seemed low end

Posted Feb 24, 2017
Location: Near Orange Co. Convention Center.
Breakfast: Plain bagels, bread, one kind of yogurt, no fruit or hot food. Dishes etc. in room: You have to ask for them. Got one plate, one fork, one cup etc. Really low end stuff. I've used better while backpacking. Toilet paper: skimpy, flimsy, not good to use. Toilet: clogged -- no plunger. Tub: no stopper Bathroom light -- dim Room: clean, bed good, A/C worked, TV ok.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Although you found our location convenient, it seems we missed the mark on providing you with the high quality comfort we strive to provide. Your feedback is greatly appreciated and we will use it to better our hotel for future guests. It is our hope you will consider another stay in the future so we may provide you with the stay you deserve. Thank you for your review. General Manager