Ratings based on 934 Verified Reviews

3.7 out of 5
79% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Deland, Florida

Great for families

Posted Dec 4, 2017
Location: Close to Disney
Brought my daughter and granddaughters for the weekend and was very happy with the room. Comfy, plenty of room for the 5 of us. Had a small kitchen which helped keep costs down on food. Will definitely go again.
Comment from Hotel Management
Dec 5, 2017 by Hotel Management , Hotel Management
Thank you for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were impressed with the kitchenette in your room. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler from south carolina

Not great but ok

Posted Nov 25, 2017
Costumer service was great! Convince for the price Noise next door !
Comment from Hotel Management
Nov 26, 2017 by Hotel Management , Hotel Management
Hilda, We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for being our guest. We look forward to your next visit! Sincerely, Hotel Management
1 out of 5
by A verified traveler from Florida

Smokey & Noisy Hotel

Posted Nov 6, 2017
1st room reeked of cigarette smoke. Checked into another room & it reeked of cigarette smoke. The walls, carpet, towels, and shower curtain all smelled like smoke. My reservation was for a non smoking room. Very disappointed and the hallway was noisy, even at 2am. Will not be staying at this hotel again.
Comment from Hotel Management
Nov 8, 2017 by Hotel Management , Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
complimentary breakfast was horrible. just prepackaged bakery. they need to drastically improve it to keep up with other hotels
Comment from Hotel Management
Oct 24, 2017 by Hotel Management , Hotel Management
Thank you for sharing your review. While you were overall pleased with your stay, we are sorry our grab-and-go offerings were not to your liking. We hope you will consider giving us another opportunity so we can make your next stay exceptional in every respect. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Miramar, FL

Location was great but not the most comfortable

Posted Oct 23, 2017
When we entered, the hotel room had a broken drawer just sitting on the floor. The bathroom door didn't open all the way because they decided to put a rounded shower rod that prevented full motion. The dishwasher did not clean the dishes very well. The second floor elevator area had a rag by the trash can for days to prevent a leaking garbage can. The trash room was full of garbage that hasn't been picked up for days and the door was not closed securely. The good: a free simple breakfast, nothing amazing. Cable TV for the kids. I'm sure there were more positive things but I cannot remember them now.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Jeffrey, thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Brandon, FL

Found blood in the bed...

Posted Oct 5, 2017
Went to Orlandonto celebrate my daughters birthday and stayed one night (9/23). I woke up Sunday morning to find blood in the bed (of course it wasn't mind). Called downstairs and the Asst. Manager sent up housekeeping to confirm the blood (and she agreed). He decided to refund my money and as of today 10/5 he never did. I have been calling all week and the front desk staff have tried to start the processs that the Asst. Manager never did and charged me again. Want makes me annoyed is that I never once got a call back from any of management to take ownership and explain what was going on. So my account is now missing 224 bucks and now I wait again. Here is a hint to management if you like the title of manager or GM then take the role and do your job. Your front desk staff gets kudos for trying.....you guys get none. So to your future guest....good luck and hope you don't find a wonderful bio hazard in your bed.
Comment from Hotel Management
Oct 7, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
3 out of 5
by Joseph

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
Joseph, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma city

Everything was perfect.

Posted Jul 29, 2017
Hotel is located right in the middle of all the attractions. Makes it's super easy to get there and back with no hassle or long drive. Loved the fact that the it has a mini kitchen, prevented us from eating fast food everyday. Room was very clean when we arrived. We only got in the swimming pool once but kids loved that it also has a hot tub.
Comment from Hotel Management
Jul 29, 2017 by General Manager, Hotel Management
Thank you for sharing a terrific review of Extended Stay America - Orlando - Lake Buena Vista. We are delighted to read you were impressed with our convenient location and your well-equipped room. We look forward to welcoming you and your family again in the near future. Sincerely, General Manager
5 out of 5
by Jacqueline

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by Manager, Hotel Management
Jacqueline, thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Orlando - Lake Buena Vista. Sincerely, General Manager
4 out of 5
by Jordan

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by Manager, Hotel Management
Jordan, thank you for selecting Extended Stay America - Orlando - Lake Buena Vista. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager "