Outdated and Awful
Posted Oct 18, 2016
Our stay here was awful and only made worse by poor service and disgusting rooms. We noticed a faint smell in the room upon check in, but decided to let the air run and reassess later on. The clearly marked non smoking room reeked of an ashtray, and the night desk attendant didn't seem to care. We had to stay 2 of our 4 nights in a smoky room, and we had to take time away from the theme parks to go and swap out rooms. All of this happened only after threatening to dispute the charges with American Express and getting in touch with the hotel manager. Also, the complementary breakfast was a joke. Bread, cereal, and coffee does not constitute breakfast.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
We apologize for the less than satisfactory stay you and your family had during your visit to our hotel. We appreciate you letting us know of your dissatisfaction while you were our guest so we had an opportunity to make things right for you. It is unfortunate we were unable to have you leave completely satisfied. We would like another opportunity to show you we can and will do better on your next visit. Thank you, General Manager