Dear Johnna, We are thrilled you had an excellent experience at Extended Stay America! Our top priority is providing exceptional service and comfort for our guests, and we're glad we could meet your expectations. Your positive feedback means a lot to us, and we hope to welcome you back for another fantastic stay soon!Sincerely,Hotel Management

Dear Aurora, We are sorry to hear about your experience. Providing excellent service is important to us, and we apologize for any inconvenience you encountered. Your feedback is valuable, and we'll use it to improve. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

Dear Rhonda, We apologize for any instances where our staff may not have met your expectations during your stay. Providing professional and courteous service is our priority, and we regret if we fell short in this regard. Your feedback is valuable, and we will address it with our team to ensure that all guests receive the highest level of service. Please know that we take your comments seriously and are committed to improving our service standards. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel management

Dear Kimberly, While we appreciate your understanding about the kitchen, we strive for excellence in all areas. Your comfort is our priority, and we'll ensure a pristine environment for your next stay at Extended Stay America. We look forward to exceeding your expectations in all aspects of your visit!Sincerely,Hotel Management

Dear Angela, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Deidra, We are thrilled to hear that you found Extended Stay America to be a cozy retreat away from home! Providing a comfortable and welcoming environment for our guests is our top priority. Thank you for your kind words, and we're delighted to have been part of your positive experience. We look forward to hosting you again in the future!Sincerely,Hotel Management

Thank you!

Dear EDWARD, We apologize for the inconvenience caused by the elevator malfunction during your stay. Your comfort and convenience are important to us, and we regret any difficulty you experienced during check-out. Additionally, we are sorry to hear about the issues with cell phone reception within the hotel. We will investigate this further to ensure our guests have reliable connectivity during their stay. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Should you choose to stay with us again, we are committed to providing you with a smoother and more enjoyable experience.Sincerely,Hotel Management

Dear Pamela, We apologize for the cleanliness issues you encountered with the carpet during your stay. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the odor and the presence of individuals in the parking lot. We will address these concerns with our housekeeping and security teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Thank you!

Dear Myriam, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. We are glad that we were able to provide you with an early check-in. Once more, thank you for reaching out to tell us about your experience! We hope to see you again soon.Sincerely,Hotel Management

Thank you!

Dear Mark, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Monica and Tina; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Susan, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit with your fiancee and provide a memorable trip. Sincerely,Hotel Management

Thank you!

Dear Dian, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay. However, we apologize if our breakfast choices did not meet your expectations. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

Thank you!

Thank you!

Dear William, We apologize for the less-than-satisfactory experience during your visit. It's important to us that guests have a positive stay, and we're sorry for any inconvenience. Your feedback is valuable, and we will address the concerns mentioned to ensure improvements. We appreciate your understanding and hope you give us another opportunity to provide you with a better experience in the future. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Christopher, We're pleased your stay met your expectations and was cost-effective. Providing value to our guests is important to us. If there's anything specific you enjoyed or if you have further feedback, please feel free to share. We appreciate your positive comments and hope to welcome you back for another budget-friendly stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Thank you!

Dear Guest, We sincerely apologize for the challenges you encountered during your recent stay. Your experience does not meet our standards, and we regret any discomfort caused. We take your concerns seriously and promptly address them with our housekeeping team. Our goal is to provide a clean and welcoming environment, and we appreciate your feedback as it helps us improve. We hope you consider giving us another chance to exceed your expectations on a future visit.Sincerely,Hotel Management

Dear Michael, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness and updation of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Elgis, Thank you for sharing your remarks about your experience at our hotel. It is nice that you were pleased with our location. However, we are sorry for the disappointment and inconvenience caused to you. Our front desk is available to help you; feel free to connect with them. Let us correct this for you on your next visit and regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management

Dear CAROL LEA, Thank you for reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Toneshia, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you found our hotel clean and comfortable. We strive to provide fair pricing, and your comments will be considered as we review our rates to ensure they align with our guests' expectations. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Nestor, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management