Dear Kelsey, Thank you for sharing your detailed feedback. We're thrilled to hear about your positive experience with our staff at Extended Stay America. Providing excellent service is our priority, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels!Sincerely,Hotel Management

Dear Kenneth, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orlando.Sincerely,Hotel Management

Dear Yakima, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Rebecca, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Emiliano, We sincerely apologize for the inconvenience caused by the non-functional shower and the unpleasant odor in your room. We have taken note of your experience and assure you that we are taking the necessary measures to address the issue. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

Dear Garrydson, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Jesus, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will revisit soon.Sincerely,Hotel Management

Dear Lori, Thank you for your candid review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues as described by you. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Todd, Thank you for being our guest. We are sorry for not meeting your expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. Our front desk team is always available to help you while you are our guest. We hope you will return so we can make it up to you. Sincerely,Hotel Management

Dear Marquis, Thank you for posting your review of Extended Stay America. It gives us pleasure to read of the excellent hospitality and service from Janeen. We would feel the joy of sharing your compliments with her. Please revisit our location the next time you are in the city. Sincerely,Hotel Management

Dear Javed, Thank you for your recent stay and your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that we could not make that happen for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Jacqueline, Thank you for choosing us. It is glad to know you had a pleasant stay. However, on behalf of our entire team, please accept our apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management

Dear Shanae, Thank you for choosing to stay with Extended Stay America. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Orlando.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. Providing clean, comfortable accommodation is our priority, and we will discuss this matter with our housekeeping associates. We do not take these concerns lightly, especially with the cleanliness of our hotel. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Sam, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Roberto, Thank you for your candid review; we apologize if your stay was anything other than perfect. Please feel free to get in touch with our management's office directly to give more information as we continually strive to improve our guest experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Moriah, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Kevin, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Please know our front desk is always available and happy to help make your stay more comfortable. We will share your comments with our management team and take the appropriate steps to prevent these issues from happening again. Thank you again for sharing.Sincerely,Hotel Management

Dear Jennifer, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management

Dear Jesus, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Julien, Thank you for selecting our hotel for your visit to our city. We regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Once again, we apologize for the inconvenience you experienced. We are grateful for your patience, and we hope you will give us another chance to provide you with a better future stay.Sincerely,Hotel Management