Ratings based on 366 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Comfortable but more apartment style

Posted May 29, 2017
The hotel is really clean and functional. Hotel staff is limited so a lot of it is self serve and going to the front to get what you need. The rooms are nice and clean and everything was great. Just think of it as staying in an apartment and sorta tending to yourself versus a hotel style treatment
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Mark, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are happy to know you liked your clean room and that you enjoyed your stay while you were here. Thanks again for writing a nice review, and we hope you will make plans to visit us again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hanover va.

Clean hotel

Posted May 10, 2017
Only problem was finding hotel due to road construction. Entrance is right at road close sign. Once we found hotel we enjoyed our stay. Would stay again now we know how to get to hotel.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Jack, we are glad you chose Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. Thanks for your compliment and for letting us know that you had a great experience with us. We appreciate your business and look forward to many more visits from you. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 6, 2017
This is a training hotel so the staff is NEW and does not know the answers to simple questions. Also when booking it said breakfast included. Nothing major but it said waffles etc. The Breakfast was coffee and packaged muffins, granola bars, hot choc, grits & oatmeal. We really did not want anything and that was a good thing as there really was nothing. No fruit at all
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. We are pleased you had an overall nice visit. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to our breakfast offerings. We value your comments and will use it to improve our services going forward. We hope you will consider giving us another chance in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
It was a pleasant surprise to stay at the Estended! Was not sure and had no big expectations, however, what a nice little experience. Place was redone and whomever did it was discipline and simple but very effective Will stay again.
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
We are delighted you chose to stay with us at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. It is great knowing we met your expectations for a comfortable experience, and we truly appreciate your compliment. Thanks so much for your being our guest. We look forward to your return. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville

Posted Apr 18, 2017
I have stayed at this hotel a couple of time before. It's always has been clean, Very spacious. I had a King size bed with a full pull out sofa bed and kitchen space. Big bathroom with changing area separate from shower/tub/commode. Full size Fridge. Price was reasonable at 95.00 PN. Very convenient to restaurants and I4 exit. Please be aware there is a lot of road construction.
Comment from Hotel Management
Apr 18, 2017 by General Manager, Hotel Management
Jack, we love having guests return to stay with us again and again. Nothing pleases us more than to know that we continue to meet your expectations each visit. Thanks so much for highlighting our well-appointed accommodations and convenient location in your review. It is always our pleasure to have you here at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We can't wait to welcome you back! Sincerely, General Manager
5 out of 5
by Kathyrn

Nice place to stay

Posted Mar 21, 2017 on Hotels
Lovely and clean place to stay. Front desk help great and accmodating. Great comfort and convenient to I-4 roadway. Would stay there again!
Comment from Hotel Management
Mar 23, 2017 by Manager, Hotel Management
Wow - Kathyrn, many thanks for posting an excellent review of Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are delighted to know you enjoyed your time with us and that staff assisted you in all your needs. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

no comforter, no ice, stinky room

Posted Mar 20, 2017 on Hotels
We arrived to check in around 5PM and the girl behind the counter said we have no comforter for our bed. It was in the dryer. The whole hotel has no spare linens? Then we got to the room and all windows were open, obviously trying to air out the horrible stench that filled the room. Apparently they don't have febreeze either. Final straw was calling comforter girl to check on the laundry progress and to ask where the ice machine was so we could enjoy a cold drink before going to dinner. She said she'd deliver ice with the comforter. We never saw either item. She called to say no ice in whole hotel, but we were provided ice trays to make our own. Would have been solid by morning I'm sure, but we didn't even stay. Picked up our stuff after dinner and found a better hotel. This one sucked.
Comment from Hotel Management
Mar 22, 2017 by Manager, Hotel Management
Thank you for letting us know about your stay. It was disappointing to read your comments concerning your visit. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean and quiet

Posted Mar 15, 2017
Pros: Clean, comfortable, large room, nice staff, close to the highway.
Cons: the drain in the bathroom sink was very slow.
Very nice, low cost option. large room with kitchenette. Quiet, yet close to the highway.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. It's good to know you enjoyed your stay with us and that location, as well as services provided, were to your satisfaction. However, I am sorry for the plumbing issue you experienced and will share your concern with my maintenance team. Thanks again, we hope to welcome you back soon! Sincerely, General Manager
5 out of 5
by C. R.

Posted Mar 9, 2017 on Hotels
Met or exceeded expectations close to event we came to ORL to attend.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We're so glad we lived up to your expectations and that our location perfectly suited your visit. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with my entire team for a job well done! We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Location, right price and safe.

Posted Mar 2, 2017
Hello, My wife and I are both retired and are traveling around Florida this winter. This was the best hotel that we stayed at out of about 7 hotels on this Florida trip. We stayed 8 days first and then extended it another 6 days. Relitively safe area. Had no problems. Close to many stores and a large in door Mall. Easy on off hwy 4. Staff were all very....very nice. Just a great place. We'll be back next winter. RGS.