Ratings based on 1,112 Verified Reviews

3.6 out of 5
72% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Sketchy at Best

Posted Feb 8, 2017
Pros: Price
Cons: Breakfast was the weakest I have ever seen in this type of hotel. Poor choices, very cheap in quality and options. Offer more options.
Location: It was fine
Staff had problems understand English as their second language. The toilet did not work, no water in the tank and the flow valve did not work. They put me in another room which was fine. My second night, a business associate checked into the same hotel, they put him in my first room and it (toilet) had not been fixed even after I had reported it.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are happy you selected our hotel and that it was a value. We are sorry for the challenges with the toilet, and appreciate that you let us know so we could move you to an alternate suite. We hope to have you, and your business associate back as our guest again soon. General Manager
1 out of 5
by A verified traveler

The concrete in our room floor was broken

Posted Jan 22, 2017
The flooring was bad through the carpet I was cut on my foot the room had a strong odor
Comment from Hotel Management
Jan 27, 2017 by Manager, Hotel Management
Thank you for sharing your thoughts regarding your recent visit. Please accept our sincere apology for your negative experience. Guest feedback is very important to us and it is our policy to address guest concerns immediately. We hope to welcome you back on a future visit and provide the outstanding experience you were meant to receive. Sincerely, general Manager
1 out of 5
by A verified traveler

Questionable Business Practices

Posted Jan 21, 2017
Pros: Nothing
Cons: Honor guaranteed and prepaid reservations. Anything else is a breach of contract and unethical.
The management of this hotel appears to double-book their rooms. We had a confirmed reservation, guaranteed for late arrival, and prepaid our stay. When we arrived, we were told that,confirmed and prepaid reservation or not, they decided to rent out our room to someone else. There were other people in the lobby that shared the same experience. On top of that, they attempted to keep part of the money we prepaid. Nice try. Before booking, you may want to consider what to do when getting stranded in Orlando without a hotel......your confirmed reservation is not worth the paper printed on at this hotel.
Comment from Hotel Management
Jan 27, 2017 by Manager, Hotel Management
Thank you for taking the time to share a review. Please accept our apologies for failing to provide you with an outstanding experience. We regret that we were unable to accommodate you because of a booking error through a third party agency. We appreciate your feedback, which serves to help us in providing outstanding experiences for our guests. I hope you will give us another chance to provide you with exceptional service in near future so we can regain your confidence. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Jan 13, 2017
Staff seemed great, was in great proximity to the convention center. Only thing I wasn't really keen on was that they never cleaned my room. I was there for three nights, they never brought clean towels or made my bed... Other than that the room I stayed in was newly renovated and very comfortable!
Comment from Hotel Management
Jan 14, 2017 by General Manager , Hotel Management
Thank you for staying at Extended Stay America - Orlando - Southpark - Commodity Circle. It’s a pleasure knowing you had an overall pleasant stay, loved the service provided by our well-trained staff and our convenient location. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty, had BUGS.

Posted Jan 13, 2017
Do not stay at this place. It is dirty and had bugs . I stayed two nights, the room was just as I left on the first night.
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to investigate and address any concerns. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc

Decent hotel close to Disney and Universal

Posted Jan 12, 2017
Pros: Proximity to Disney and Universal
Cons: The comfort of the bed and pillows.
Location: Premium outlets, Disney World, Universal Studios, Walmart
We chose the hotel for it's proximity to Disney and Universal Studios. We also wanted a place with amenities such as a kitchen. Unfortunately the unit does not come fully supplied with all kitchen items. We had to request said items from the front desk. We did so twice before we received them but by that time we had gone and purchased the items we needed. We also found the bed and pillows to be quite uncomfortable. Overall we enjoyed our stay and the hotel worked well for our situation.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America-Orlando-Southpark-Commodity Circle. We are glad our location was convenient for your visit to the Disney World and the Universal Studios and that the convenience of a kitchen in our suites was perfect for your needs. However, we apologize for the service issue you experienced and also that our beds and pillows did not meet your expectations, but we are glad nothing overshadowed your otherwise great experience. We appreciate you being our guest and hope to be your choice every time you visit the area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 2, 2017
Pros: The rooms are nice
Cons: Please clean the room everyday.
Nice hotel, I wish that they would have cleaned teh room everyday.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for providing your valuable comments about your stay. We are glad you had an overall great stay. However, I sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jan 2, 2017
Side entrance doors were broken and surrounded with smokers. Cigarette Butts all over the ground and parking lot. Windows in the room wouldn't lock. Thin ceilings with a heard of elephants running around. House keeping slamming the doors and letting them bang on the metal door stopper all day long. Bathroom tub lining was cracked and ripping. There was a lot of potential for this place but it is poorly managed. They need to raise the rates to keep the riff raff out that frequents this place.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.
1 out of 5
by A verified traveler from FL

Horrible .! Poor service

Posted Dec 26, 2016
I was expecting to check in more than two hours the service was of very poor quality I never use that hotel chain again!
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience.  We wish we would have had an opportunity to make this right for you while you were here so your stay would have been enjoyable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve.  Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel near the hotel

Posted Dec 8, 2016
Great hotel and location. Had a great experience. Came in after check in hours and everything was OK. Fast service.
Comment from Hotel Management
Dec 9, 2016 by General Manager , Hotel Management
Thank you for your wonderful review! We are thrilled to know you had a great stay with us at Extended Stay America Orlando-Southpark-Commodity Circle, and were very pleased with our location and quick desk service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, General Manager