OVER CHARGE MY BANK ACCOUNT
Posted Oct 25, 2016
This hotel charged my bank account 3 times for one night stay, leaving my bank account without money, my husband cut his finger with the door of the hotel entrance that was missing part of the handle in both doors. I also made a reservation for my cousin for a free smoking room, and they gave him a room with cigarette smell. I will ever stay at this hotel again.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation prior to your departure. We take your comments seriously, and our training will be revisited to ensure this does not happen again. We will follow up to be sure there is a quick resolve. We have already alerted our Maintenance staff to make any necessary repairs needed. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our guest.
Sincerely, General Manager