They forgot to clean the first room, second had...
Posted Jul 15, 2016 on Orbitz
They forgot to clean the first room so when I walked in and saw wet towels on the floor and the bed still unmade I half expected to see a dead body lying there and an ominous "doink, doink" sound before the Law & Order murder police showed up. Got a new room assigned; it was cleanER, but not really CLEAN. Some large chunks of loose tumbleweave behind the door among the scattered pizza flyers strewn about the floor. Breakfast was weak, but free. Much more economical than the other nearby options though, so if you're only using this as a crash place, it's OK.
Comment from Hotel Management
Jul 18, 2016 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We are glad that you liked our convenient location, the great value we offer for the price and our breakfast offerings. However, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. Please know that your feedback has been shared with the entire team to ensure a review of our processes. Thank you once again, and we hope you give us another chance to serve you better in the future.