OK location; poor service and amenities
Posted Jan 13, 2017
Specifically looking for an "extended stay" type of hotel with full kitchen. There were many others in the area I COULD have chose from .Unfortunately I chose wrong and had a few frustrating experiences:
1)Although it is full kitchen you have to ASK for EVERYTHING: dishes, plates, silverware, pots and pans. Even dish soap. Very inconvenient. Any other similar hotel it as just been stocked in the cupboards.
2)No room service. This was a first in all my years of vacations and business trips. We stayed there for 4 nights and if we wanted room service we had to PAY for it. To get any towels or shampoos we had to go to the front desk and SWAP used for new.
3)They advertise a breakfast but are very vague. It just small basket of pre-packaged muffins and granola bars in the lobby and once they run out its over. We went 45 mins before it ended and there was one muffin left. They don't even restock. Another unprofessional situation I have never seen at any hotel, motel, etc.
4) Never had any issue getting late check outs at places. I was running the Disney marathon the morning we check out and I would be leaving to get to race site at 4 am, starting around 6 and not finishing until after 11. Check out is 11 I asked the night before if it were possible to check out at like 1:30. especially since check in is not until 3pm. They said the latest I could get was 12 or call in the AM (when I am racing!) I checked out at 4am and after my race I had to stop at a random gym shower!
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that you were inconvenienced while staying with us. We will do a much better job restocking our grab-and-go breakfast as well as explaining our policies better to guests, such as how our room service works, which is for guests staying 8 days or more. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.