Ratings based on 893 Verified Reviews

3.7 out of 5
80% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

There is no cleaning everyday

Posted Mar 26, 2017
I think I know reasonably hotels around the world and have never seen a hotel that does not clean the rooms when you stay less than 7 nights, I find it annoying to get a tired ride and have the room untidy.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for providing your feedback. We sincerely apologize to know that you were not pleased with our housekeeping services. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope you will choose to stay with us again for a much better experience you deserve. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Just what I was looking for!

Posted Mar 20, 2017
Very nice clean hotel, comfort, and in very good conditions!
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Orlando - Lake Buena Vista. We are delighted to know you enjoyed your stay with us and that you were impressed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler from South Bend, IN

Posted Mar 20, 2017
Close to Disney. Shuttle to epcot is convenient. Staff was somewhat rude and hotel seemed rather run-down and old.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Bennett, thank you for reviewing your stay at our hotel. Although you like our location and the shuttle service, we are sorry for the behavior of our associates and for any inconvenience, this caused you We will share your feedback with the concerned teams in our organization to improve our service and facilities moving forward. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Hotel had no room when I got there

Posted Mar 15, 2017
Also tried to tell Expedia that I did not show when they had no room available
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Please accept our apologies for disappointing you. We are sorry there was a problem with your reservation. I am reviewing the situation, so as to make sure what might have gone wrong and that this does not happen again. We hope you will allow us another opportunity to serve you again in the future. Sincerely, General Manager
3 out of 5
by A verified traveler from Canada

Reasonable hotel for the price

Posted Mar 5, 2017
Hotel was reasonable but between the noise from the air conditioning and refrigerator, I didn't sleep all night. The morning breakfast buffet had only bread, beagles and cereal, no fruits or yogurt and no cream for the coffee. I recommend paying a little more for a good nights sleep and possibly a better breakfast.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Mike, thanks for the constructive feedback. We are sorry for the maintenance issues you encountered in our room. Our Maintenance team conducts routine check-up throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.   Sincerely, General Manager
1 out of 5
by A verified traveler from Miramar

Very bad hotel, dirty rooms, bad breakfast options

Posted Jan 17, 2017 on Orbitz
Room was smelly and terrible. ..they don't do daily room service, water doesn't drain properly, no dishes kept despite giving a kitchen in the room. Despite non smoking given a room that had smoke smell and the staff refused to give another room
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Anjan, Please accept our sincere apology if your room was not in its best condition. We appreciate you bringing these issues to our attention as feedback helps us to improve the experience for our future guests. We will certainly address your concerns with our team. Thank you, we hope that you will allow us the opportunity to welcome you back so that we can truly impress you. General Manager
2 out of 5
by James

Posted Jan 16, 2017 on Hotels
I was not provided information on room cleanup service when I checked in and couldn't understand why my room was not made up. When I mentioned it while checking out the guy at the desk told me that I was told about the extra charge when I checkedin (not true and he wasn't the person there when I checked in). He was rude about it and offered no apology. The place seemed a bit worn down and the security door in the back didn't lock. I would not go back there.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
James, We apologize for the lack of communication at check in regarding our weekly housekeeping service and that this failure overshadowed your overall great stay with us. We are sorry for the way our staff member responded during check out. We will follow up to ensure our guests are always provided with friendly, helpful service at all times. We do hope to be your hotel of choice the next time you are in the Orlando area. General Manager
4 out of 5
by Diane K.

Posted Jan 16, 2017 on Hotels
A C-
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Diane, thank you for sharing your comments regarding your stay at Extended Stay America - Orlando - Lake Buena Vista. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
1 out of 5
by Tiffany

Posted Jan 12, 2017 on Hotels
Carpet was wet and smelled like mildew. I woke up feeling sick.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, I apologize for the issues in your suite. Thank you for letting us know. We will have our maintenance team check into the situation and make the repairs. We hope to have you back as our guest again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Not a happy guest..bad smell

Posted Jan 3, 2017 on Hotels
Did not have a good experience at this hotel. The room smelled like burnt ramen noodles. We asked for a air freshener or some type of spay. Did not get any help regarding the smell. We had to deal with that for 2 nights. Already has paid and they would not issue our money back for us to stay elsewhere.So not stay here on top of they high prices the hotels needs some upgrading. And need work on their customer service.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
I am so sorry our staff was not at their best during your visit and that they did not attend to your request in a friendly or efficient manner. We hope this rare service experience will not deter you from staying with us again so we can show you the type of stay you expect and deserve. Thank you, General Manager