Disappointed.. "C" rating
Posted Jun 27, 2015 on Hotels
For starters, I was mislead to believe that their would be a complimentary breakfast included. I specifically asked the booking agent as this was the most important amenity on my list. When I addressed this at the front desk all I received was a half hearted apology. With a family of 5, you can imagine how costly that could be. Fortunately, we did have a full kitchen and a nearby grocery store to help cushion some of the unexpected cost.
In addition, the room had a foul odor of sewage accompanied by horrible tasting water, it not only turned us off but really concerned me and my family. We purchased bottled water for drinking n stayed away most of the day to combat the odor issue. In my opinion, it was not worth mentioning to the front desk because I'm sure they were already well aware of this issue and would not have done anything about it but offer another half hearted apology.
And finally, the A/C was out in the gym and the elevator in my building was down for the better part of a day. So coming back from an exhausting day just find out we have to climb 6 flights of stairs did not make matters any better for us.
Thank you for your time and concern and I hope that these issues are address in the near future.
Mr. Deric Harding