Charge surprises upon check-in
Posted Jul 5, 2016 on Hotels
Wi-Fi/parking is NOT free. Hotel charges $15/night facility charge for (as they explain it), water usage, gym, wi-fi, etc. Then, they hold $50 on your credit card for "incidentals" that "should" drop off 3 to 5 business days after the date of check-out. So I got slapped with an additional $65 I wasn't expecting. Then, the girl who checked me in charged me for an additional night and I had to once again go to the front desk to get it removed. Way too much hassle for the night I was there! No early check-ins and the check-in time is 3 p.m., but not ready by 3. They don't tell you elevator doesn't work without room key, or where icemakers are located. Closet door stuck, window shade was off the track, shower leakage around the tub. But, the bed was comfortable.