Ratings based on 1,377 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Aug 11, 2017
I was upset we only got to stay for 3 days wish it could've been longer! I loved this resort, the rooms we're nice and big. The bed was comfortable. Everything was great! I will definitely stay here again on my next visit!
Comment from Hotel Management
Aug 13, 2017 by Crystal, Hotel Management
Thank you very much for the positive feedback! We are glad you enjoyed your stay with us and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great amenities

Posted Aug 8, 2017
Pros: Very spacious. Staff very helpful
Location: Close to Disney Parks. However restaurants about 1/2 hour walk away
We had a 2 bedroom suite and there was heaps of room. Very clean and cool. Pool and mini golf were a bonus for our kids. No eating areas close. About a 15 minute car ride to the parks
Comment from Hotel Management
Aug 10, 2017 by Crystal, Hotel Management
Thank you for choosing Grand Beach as your vacation destination! We greatly appreciate your positive feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Posted Aug 1, 2017
Exceptional experience. Everyone on staff that I had the pleasure of speaking with was very helpful and made my stay enjoyable
Comment from Hotel Management
Aug 2, 2017 by Crystal, Hotel Management
Thank you for your positive feedback Travanti! We really appreciate it and are glad you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Nice room, conveniently located. Did not spend a lot of time at the resort as I was at a conference. Very easy to get to conference center.
Comment from Hotel Management
Aug 2, 2017 by Crystal, Hotel Management
Thank you very much for choosing Grand Beach! We appreciate your positive feedback and we are glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jul 25, 2017
Good quality hotel, great location, clean room, good front desk staff
Comment from Hotel Management
Jul 25, 2017 by Crystal, Hotel Management
Thank you for choosing Grand Beach as your vacation destination! We appreciate your positive feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from gainesville, florida

close to my conference. close to Disney

Posted Jul 16, 2017
from checkin to checkout , the staff is top notch in customer service!! kudos to joshua who checked me in..... warm, pleasant, really made me feel valued. the complex is beautifully landscaped with barrior warnings to the lake. much needed in florida. very relaxing. no noise nor obnoxious quests. good sound barriers in rooms. love the large screened in porch with a paddle fan wonderful place to start the day with a cup of coffee definitely will be returning!
Comment from Hotel Management
Jul 20, 2017 by Crystal , Hotel Management
Thank you very much for your positive feedback! It is greatly appreciated. Joshua is a great team player and we love having him here! We look forward to seeing you on your next vacation with us!
2 out of 5
by A verified traveler from s

Nice room terrible staff

Posted Jul 15, 2017
Not for a family going to Disney no shuttles no restaurant. Housekeeping is an extra charge
Comment from Hotel Management
Jul 17, 2017 by Hotel Management, Hotel Management
Thank you for sharing your feedback on your recent visit. Grand Beach does not offer shuttle service; however, our friendly concierge will gladly assist with transportation options and activities throughout your vacation. As we are a vacation ownership property, our housekeeping will be provided for a nominal fee and can be requested with our front desk. Diamond Resorts International® hopes to see you again for a more enjoyable visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Really peaceful and super close to everything ! The bed was really comfortable and the tub is great for bath bombs
Comment from Hotel Management
Jul 14, 2017 by Crystal McColister, Hotel Management
Thank you for choosing Grand Beach has your vacation destination! We appreciate your positive feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

6-12 dollar Uber ride to just about everything.

Posted Jul 9, 2017
They were polite. I am on mobile I hate being required to write an essay about my experience. Mobile site might want to consider that.
Comment from Hotel Management
Jul 10, 2017 by Crystal McColister, Hotel Management
Thank you for your feedback! It is greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

tranquil-love the lake and critters

Posted Jul 2, 2017
Pros: the lake, the trees with Spanish moss, and all of the many types of bird life around
Cons: Don't book people directly by construction. My first 2 days had very little sleep in them due to that.
Location: A shuttle service to the parks would make it even better.
This is ideal for families and for those wanting a pretty relaxing environment.
Comment from Hotel Management
Jul 3, 2017 by Crystal, Hotel Management
Thank you for choosing Grand Beach as your vacation destination! Your feedback is greatly appreciated. We do apologize for any inconveniences the renovation projects may have caused you and your family during your stay. We hope that you come to visit again soon.