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Reviews of Grand Bohemian Orlando, Autograph Collection

4.5 out of 5
Grand Bohemian Orlando, Autograph Collection
325 S Orange Ave, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1004 reviews" "
Rating 8 - Good. 187 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

annie, Lynn Haven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, as are all the Kessler properties are.
Stayed 1 night in Mar 2024

10/10 Excellent

Mario N, San Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great food at their restaurants. Gym could use a kettle ball or two.
Stayed 3 nights in Mar 2024

8/10 Good

Lara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and brunch were very expensive. The room didn’t have a small fridge
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for your feedback; we appreciate this and will make note of this with our teams.

4/10 Poor

theresa, brooklyn

To be honest, this hotel could have probably been a good stay for me. But due to the almost four hours waiting to be checked in and been placed in a room right across from the ice vending machine, that had people seemingly getting ice all hours of the night. Had a constant sleep disturbance during my stay.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 9, 2024
We sincerely apologize for the experience you had while staying with us and truly appreciate the feedback. Please reach out to us should you choose to return and we will ensure you will be located in a quieter section of the hotel.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much! We hope to see you again!

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service you are paying for in the rates charged by this hotel is not there. They were understaffed. Huge line to get in to valet parking. Huge check-in line in the lobby with one person at the front. When we called the room service number to order food, no one picked up after 5 minutes.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
We sincerely apologize yet appreciate your feedback. We have noted this and will bring this message back to our teams.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. The neighbors we loudly enjoying each other all night, but the staff and hotel took care of the situation and made up for the noisy neighbors. Would stay again anytime!
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so very much for your kindness. Please let us know when you plan on returning!

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for your feedback!

10/10 Excellent

Tamid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much!

4/10 Poor

Paul

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Wheelchair lift did not work so could not gain access to pool and been out of order for days so we can not use the pool and the pool deck bar which is what we came for
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 11, 2024
We sincerely apologize for this issue and will follow up with our Engineering Teams. Thank you for bringing this to our attention.

10/10 Excellent

greg

Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much for your feedback! We hope you return!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. We've stayed here multiple times and it is amazing.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much for your wonderful feedback! Please let us know when you plan on returning!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property but seriously understaffed at the front desk and even the bar. The hotel was full and the staffing wasn’t capable of handling the volume associated with full occupancy. This is no fault of the staff, but rather management of the volume.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for your important feedback. We will bring this concern to our teams and appreciate your words.

10/10 Excellent

Ray, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much for your feedback!

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we remember hen we walked in the door was the smell of clean. We loved the restaurant. They were able to fit us in without a reservation. Ryan, our waiter, was amazing and the food was awesome. Everything from room service to check out was wonderful. The Spa also was superb. Loved everything.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much and we're glad to hear you had an amazing experience! We will pass this message along to our Food & Beverage Team about Ryan!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, our favorite place to stay in Orlando.
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 9, 2024
We thank you for your loyalty and your feedback! Please let us know when you plan on returning!

10/10 Excellent

Ciara, Ocala

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always TOP NOTCH !
Stayed 1 night in Feb 2024
Response from Guest Services Team on Apr 9, 2024
We are biased, but agree! Thank you so much for your kind words!

10/10 Excellent

Veronique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel when we are in town to attend performances at the Dr. Phillips Performing Arts Center (which is directly across the street). The most recent upgrades and renovations are definitely a nice boon to an already great property. Easily walkable to downtown dining options and the newly renovated bar area are also greatly features.
Stayed 1 night in Feb 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for pointing out the great benefits of our location! We appreciate your loyalty and please let us know when you plan on returning!

10/10 Excellent

Julia, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice art and ambiance. Very good location for Kia Centre and Dr. Philllips centre.
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much for your feedback! We appreciate you!

8/10 Good

Judy

Stayed 1 night in Feb 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for your feedback. Please let us know what we could do better for your next visit!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
While this hotel is quite nice with a very convenient location, the room itself was just ok. Lighting was lacking, no vanity lighting in bathroom and spotlight over mirror in entry gave no options to properly get ready for our event. My daughter had to use the flashlight on her cellphone to apply her makeup. We'll chose another hotel when visiting Orlando for an event again.
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Apr 11, 2024
We sincerely apologize for the issues you experience and will bring this up to our Engineering Team. Thank you for making us aware of this issue.

6/10 Okay

Jeffrey, barrington

Very dark bathrooms, had to ask for utensils at room service.
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Apr 9, 2024
Thank you for your feedback. We appreciate you telling us and sincerely apologize. This is certainly not the standard we hold ourselves to.

10/10 Excellent

Corry

Stayed 1 night in Feb 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so very much!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth, Jacksonville

Stayed 2 nights in Jan 2024
Response from Guest Services Team on Apr 9, 2024
Thank you so much for your feedback!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Every staff member we came in contact with was above and beyond helpful and friendly! The only critique I have is that the coffee maker in my room was not clean on the inside. It looked like maybe hard water buildup but it certainly made me not want to use it. Otherwise, great experience.
Stayed 1 night in Jan 2024

10/10 Excellent

sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To repeat
Stayed 3 days at the hotel and everything was excellent. We met a dominican supervisor we had su beautiful details with us. Best BLT and turkey sandwiches at the restaurant🙂🙃
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

8/10 Good

Sharon Kay

Stayed 3 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
We were in town for the bowl game. The hotel lobby is very nice and the people were friendly and provided excellent customer service. The rooms are getting dated and the lighting in the bathroom was poor. It looks like an aging and somewhat tired hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Walkable
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rosanna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is very nice but too pricey for what it has to offer… front desk staff belongs to a motel 6. I’ve experienced hotel staff all around the world, from NH collection hotel in Europe to IHG Hotels in America (Intercontinental being my favorite) in comparison Grand Bohemian in Orlando is left wanting.

10/10 Excellent

Tascha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

manny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Service by the pool could be better but overall a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and vibe were great!
Stayed 1 night in Nov 2023

4/10 Poor

India

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next door had loud crying children we had yo stay in bed room to get away from noise
Stayed 2 nights in Nov 2023

10/10 Excellent

adam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything I needed all in one place. Comfortable room and a great value.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023

10/10 Excellent

rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
The staff at The Grand Bohemian were incredible. So friendly! The room was beautiful and comfortable. We are already planning the next stay. The decor throughout the hotel was just perfect.
The lobby area is so incredibly inviting.
We loved the decor and the comfort of the bedroom.
The Living room was perfect!
Stayed 1 night in Nov 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Renee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in line look 20 mins to get help. Service was rude and short at check in counter. Service didn't match the impeccable hotel. However, valet guys were awesome! Keep them!
Stayed 1 night in Nov 2023