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Reviews of Hampton Inn Orlando/Lake Buena Vista

2.5 out of 5
Hampton Inn Orlando/Lake Buena Vista
8150 Palm Pkwy, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1011 reviews" "
Rating 8 - Good. 183 out of 1011 reviews" "
Rating 6 - Okay. 29 out of 1011 reviews" "
Rating 4 - Poor. 10 out of 1011 reviews" "
Rating 2 - Terrible. 10 out of 1011 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff have been very welcoming and helpful. The breakfast was excellent, much wonderful variety for any tastes, plentiful and delicious. The coffee and tea available at any hour also good. We have much enjoyed our stay and give high recommendations.
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet place to stay ,nice area
Stayed 4 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a nice, affordable place to stay that's in close proximity to the attractions, this is a great option. The staff is very friendly and accommodating, the breskfast is better than most, and it's very clean.
Stayed 2 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments at the moment
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 21, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Leandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception, coffee and room cleaning was very good. The tourism advice service offered was also very helpful.
Stayed 6 nights in Mar 2024
Response from Rich C. on Mar 19, 2024
Hi Leandro, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you loved our breakfast, cleanliness, and staff. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Elisabeth

Traveled with family
Very clean. Quite quiet. Easy access to the pool with good hours. Breakfast was good. The front desk staff were all vey friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Rich C. on Mar 19, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly and the hotel clean. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Alireza

Stayed 4 nights in Dec 2023
Response from Rich C. on Mar 18, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 14, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, nice treated us like family. Definitely will be staying there again.
Stayed 7 nights in Mar 2024
Response from Rich C. on Mar 13, 2024
Hi Kimberly, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you found the staff to be helpful. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient. Rooms were clean. 10-15 mins from Disney.
Stayed 4 nights in Mar 2024
Response from Rich C. on Mar 13, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us and found the location convenient to Disney. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rich C. on Mar 7, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Shalaina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place, it’s affordable without forgoing the extras, it’s clean, quiet, incredible staff, and conveniently located!!
Stayed 1 night in Feb 2024
Response from Rich C. on Mar 5, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Drew

Traveled with family
The front desk agent, Haylie, was the most kind and helpful person I’ve ever encountered checking into a hotel. She even sent a text to make sure everything was ok with the room a little while after we arrived. Room is clean and updated. Great place to stay while traveling.
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 5, 2024
Thank you so much for your glowing review! We're thrilled to hear that Haylie provided exceptional service during your check-in and that you found your room to be clean and comfortable.It's our goal to make every guest feel welcome and cared for, and we're delighted that Haylie went above and beyond to ensure your stay started off on the right foot. We'll be sure to pass along your kind words to her.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to the area.

10/10 Excellent

Nikolai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks well.
Stayed 1 night in Feb 2024
Response from Rich C. on Mar 5, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

KUMARJIT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 days during magic Kingdom, animal kingdom & seaworld visit. Excellent property. Definitely will stay next time. Awesome breakfast. Tea, coffee 24 hrs. Receive welcome snacks & drinking water bottles. If u r not staying any disney property , just go for this hotel. Excellent stay.
Stayed 3 nights in Feb 2024
Response from Rich C. on Feb 28, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience during your recent stay with us. It's wonderful to know that our property met your expectations and that you enjoyed our amenities, including the breakfast, 24-hour tea and coffee, and welcome snacks.We're delighted to have been a part of your magical visit to the Magic Kingdom, Animal Kingdom, and SeaWorld. Your kind words about our hotel being an excellent choice for those not staying at a Disney property mean a lot to us. We're grateful for your recommendation and look forward to welcoming you back on your next trip to the area!

6/10 Okay

Kerry

Stayed 1 night in Feb 2024
Response from Rich C. on Feb 28, 2024
Thank you for choosing to stay with us. We value all feedback from our guests, and while we're glad you chose our hotel, we're also keen to understand how we can improve.If there's anything specific you'd like to share with us about your stay or any areas where you feel we could have done better, please don't hesitate to reach out. Your input helps us enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a superior experience.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed, quiet.
Stayed 1 night in Feb 2024
Response from Rich C. on Feb 26, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and kind, the rooms was very clean, breakfast was amazing!
Stayed 1 night in Feb 2024
Response from Rich C. on Feb 26, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

John, Adel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Simple yet very good complimentary breakfast buffet
Stayed 4 nights in Feb 2024
Response from Rich C. on Feb 23, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

FABIO JOSe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo atendimento, café da manhã e conservação do quarto
Stayed 6 nights in Feb 2024
Response from Rich C. on Feb 22, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful stay, was there for 6 nights, would definitely stay there again! The only thing lacking was a heater in the pool. :)
Stayed 6 nights in Jan 2024
Response from Rich C. on Feb 7, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

XIAOTONG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great stay in the hotel. The staffs are very friendly and helpful. The room is very clean.
Stayed 4 nights in Jan 2024
Response from Rich C. on Feb 5, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place. Clean. Pretty good free breakfast. Someone there to help get tickets to WDW. Free parking is a big plus!!!
Stayed 4 nights in Jan 2024
Response from Rich C. on Jan 30, 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback, rating us with a 4 out of 5. We appreciate your comments and are thrilled to hear that you had a great experience overall.We're delighted that you found our hotel to be clean and enjoyed our complimentary breakfast. It's wonderful to know that our team was helpful in assisting you with tickets to Walt Disney World. Additionally, we're glad that you found our free parking to be a big plus during your stay.Your feedback is invaluable to us, and we're grateful for your input. If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Amy

Traveled with group
Liked: Amenities, property conditions & facilities
Staff was very friendly. Our room was cleaned the first three days however not on the fourth which we found odd. Also the advertised shuttle has very limited hours of operation
Stayed 4 nights in Jan 2024
Response from Rich C. on Jan 29, 2024
Thank you for choosing to stay with us and for providing your feedback with a perfect 5 out of 5 rating! We truly appreciate your time and your positive comments about our staff.We're delighted to hear that you found our staff very friendly. Your feedback regarding the cleaning schedule of your room and the limited hours of operation for our shuttle service is valuable to us, and we apologize for any inconvenience caused.We will review our housekeeping procedures to ensure a consistent experience for our guests throughout their stay. Additionally, we will assess the shuttle service hours to determine if adjustments can be made to better accommodate our guests' needs.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the pleasure of serving you again in the future.

10/10 Excellent

Jeff, Sandusky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We bought Disney tickets in the lobby, went to use them minutes later and were told they were improperly registered! We lost 2 hours of Disney time at the help counter at Disney. We they called the hotel to speak with the seller he responded “ there is nothing I can do” ! Buy your tickets at the park!
Stayed 2 nights in Jan 2024
Response from Rich C. on Jan 25, 2024
Thank you for choosing to stay with us during your recent visit to Orlando. We sincerely appreciate you taking the time to share your feedback and for rating us 5 out of 5.We are deeply sorry to hear about the inconvenience you experienced with the Disney tickets purchased at our lobby. It is certainly not the experience we aim to provide to our valued guests. We understand how important it is to make the most of your time at the parks, and we regret any time lost due to this issue.Please accept our apologies for any frustration caused by the situation with the improperly registered tickets and the response you received when contacting the seller. This is not reflective of the level of service we strive to deliver, and we will address this matter with our team to ensure it does not happen again in the future.Your feedback is invaluable to us, and we will use it to improve our services and prevent similar incidents from occurring. We hope that despite this setback, you were still able to enjoy your overall stay with us and create wonderful memories at Disney.Once again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.We look forward to the opportunity to welcome you back for a seamless and enjoyable stay in the future.

10/10 Excellent

Kayla

Traveled with family
Very clean, breakfast was great
Stayed 1 night in Jan 2024
Response from Rich C. on Jan 24, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like “Guest of the Day”! Was even able to nominate my son-in-law, who was totally surprised and taken by it.
Stayed 3 nights in Jan 2024
Response from Rich C. on Jan 18, 2024
Thank you for choosing to stay with us and for providing your feedback with a 4 out of 5 rating. We appreciate your time and your decision to share your experience.We're delighted to hear that you enjoyed our "Guest of the Day" feature and that you were able to nominate your son-in-law. Surprising and delighting our guests is something we take great joy in, and we're thrilled that your son-in-law was pleasantly surprised.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the opportunity to welcome you back in the future.

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The staff are AMAZING. The hotel is just fine. You'll need a car if you are going for dinner (or anywhere besides the parks). I think they had free shuttles to Disney - so nice - but that wasn't part of our trip. We've had better breakfasts and gyms at the same chain. The staff make the stay lovely though. Recommend.
Stayed 3 nights in Jan 2024
Response from Rich C. on Jan 17, 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your 4 out of 5 rating and are delighted to hear that you had a lovely stay.We're thrilled that our staff made a positive impact on your experience. Providing excellent service is a top priority, and we're grateful for your kind words.We appreciate your feedback regarding the breakfast and gym, and we will take this into consideration as we continue to improve our offerings. Your comments help us identify areas for enhancement.It's great to know that you found our location convenient, though we understand the need for a car for dining and other activities beyond the parks.If there are specific details you loved about your stay or if you have preferences for future visits, please feel free to share. We look forward to the opportunity to welcome you back and provide another enjoyable experience.Once again, thank you for your feedback and recommendation.

10/10 Excellent

Andrew, Woodland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Disneyworld and lots of dining options. The staff was so friendly and helpful and the room was great. Would definitely stay here again!
Stayed 5 nights in Jan 2024
Response from Rich C. on Jan 17, 2024
Thank you for choosing to stay with us and for the perfect 5-star rating! We are thrilled to hear about your positive experience, and we appreciate you taking the time to share your feedback.It's fantastic to know that our proximity to Disney World and the abundance of dining options contributed to the enjoyment of your stay. We're delighted that you found our staff friendly and helpful and that your room met your expectations.We would be honored to welcome you back for another stay in the future. If there are specific details you loved about your stay or if you have preferences for future visits, please feel free to share.Once again, thank you for your perfect rating, and we look forward to the pleasure of serving you again.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved three rooms for my family of six recently for our three day stay. Room 317 was nice just smelled horribly like urine. The other two rooms were great until you turned the shower on then it had a sewage smell. Breakfast options were great, my husband really hoped one of the weekend days there would have been bacon. Staff was super helpful and friendly. Would I stay here again.. Absolutely just maybe in different rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Manuel Lopez del

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rich C. on Jan 15, 2024
Thank you for choosing our hotel and for the perfect 5-star rating! We appreciate your feedback, and we're thrilled to know that your stay met or exceeded your expectations.If there's anything specific you loved about your stay or if there are any preferences you'd like us to note for your future visits, please feel free to share.We look forward to the opportunity to serve you again and provide another excellent experience.

10/10 Excellent

Onika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rich C. on Jan 15, 2024
Thank you for choosing our hotel and for the perfect 5-star rating! We appreciate your feedback, and we're thrilled to know that your stay met or exceeded your expectations.If there's anything specific you loved about your stay or if there are any preferences you'd like us to note for your future visits, please feel free to share.We look forward to the opportunity to serve you again and provide another excellent experience.

8/10 Good

Howard, Ocala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rich C. on Jan 9, 2024
Thank you for choosing our hotel for your recent stay. We appreciate your 4 out of 5 rating, and we hope your experience with us met your expectations.If you have any specific feedback or suggestions on how we can improve and make your next stay even better, please feel free to share. Your insights are valuable to us as we strive to provide the best possible service for our guests.We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Nora, Los Algodones

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Erika was really kind, breakfast was good
Response from Rich C. on Jan 8, 2024
Thank you for choosing our hotel and taking the time to leave such a positive review! We're thrilled to hear about your 5 out of 5 experience.It's fantastic to know that our staff, especially Erika, made a positive impression with their kindness. We'll be sure to pass along your compliments. We're also delighted that you enjoyed our breakfast offerings.Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay.

8/10 Good

Perla

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. There was an odd odor in the room but nothing significant to request room change.
Stayed 4 nights in Dec 2023
Response from Rich C. on Jan 8, 2024
Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear that you found our hotel an excellent choice, with good and comfortable bedding along with modern amenities.Your acknowledgment of the cleanliness both in the room and throughout the hotel is appreciated. We aim to provide a pristine environment for our guests.We're pleased that the hot drinks and biscuits at the entrance added a nice touch to your stay. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience.

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rich C. on Jan 2, 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and value your opinion. If there are specific areas that stood out to you or if you have any suggestions for improvement, please feel free to share your thoughts. We hope to have the opportunity to welcome you back for another positive experience in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rich C. on Dec 28, 2023
Thank you for taking the time to rate your recent stay. We appreciate your feedback, and if there are specific areas or aspects you'd like to share with us, please feel free to reach out. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

RAMONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a one night stay but we were very happy with the hotel. clean room, many options for breakfast and nice hot tub.
Stayed 1 night in Dec 2023
Response from Rich C. on Dec 28, 2023
Thank you for your fantastic 5-star review! We're thrilled to hear that your one-night stay with us was enjoyable. It's great to know that you found your room clean, enjoyed the variety of breakfast options, and had a relaxing time in our hot tub.We appreciate your positive feedback, and we look forward to the opportunity of welcoming you back for another delightful stay.

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rich C. on Dec 26, 2023
Thank you for taking the time to rate your recent stay with us. We are delighted to see that you gave us a perfect score! If there are any specific aspects of your stay that stood out to you or if there's anything we can improve upon, please feel free to share your thoughts. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rich C. on Dec 26, 2023
Thank you for taking the time to rate your recent stay with us. We are delighted to see that you gave us a perfect score! If there are any specific aspects of your stay that stood out to you or if there's anything we can improve upon, please feel free to share your thoughts. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rich C. on Dec 26, 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rich C. on Dec 26, 2023
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

10/10 Excellent

Armando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rich C. on Dec 21, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Armando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rich C. on Dec 21, 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS GREAT AND HAD A FUN TIME!
Stayed 2 nights in Dec 2023
Response from Rich C. on Dec 22, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay there again.
We stayed with family members for a total of 11 people using 4 rooms and the staff was excellent even providing all our rooms on the same floor. The breakfast was very nice.
Stayed 2 nights in Dec 2023
Response from Rich C. on Dec 21, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Krystal

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Rich C. on Dec 18, 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Disney Springs area. Affordable, easy access to Parks, and welcoming staff. No parking fees.
Stayed 1 night in Dec 2023
Response from Rich C. on Dec 15, 2023
Thank you for sharing your fantastic experience with us! We're thrilled to hear that you found our hotel to be a great place to stay in the Disney Springs area. It's wonderful that our location, affordability, and easy access to the parks met your expectations. We're also delighted that you appreciated our welcoming staff and the fact that we do not charge parking fees.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another magical stay in the future.