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Reviews of Hampton Inn Orlando/Lake Buena Vista

2.5 out of 5
Hampton Inn Orlando/Lake Buena Vista
8150 Palm Pkwy, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1001 reviews" "
Rating 8 - Good. 178 out of 1001 reviews" "
Rating 6 - Okay. 33 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dickerson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well run, staff was responsive to any concern or question we had. The breakfast was perfect for our group of seniors and young children. Rooms were clean and modern, I will stay there again
Stayed 5 nights in Apr 2024

8/10 Good

Jebil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and safe. Liked the location, walkable distance to restaurants.
Stayed 3 nights in Apr 2024
Response from Rich C. on Apr 23, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Arleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleaned and safe hotel.
Stayed 2 nights in Apr 2024
Response from Rich C. on Apr 22, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel to be clean and safe during your stay.Providing a comfortable and secure environment for our guests is our top priority, and we're glad to know that we met your expectations. If you have any further comments or suggestions for how we can continue to improve, please don't hesitate to let us know.We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Karry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel a Disney weekend. Hollywood studios and Epcot are close to the hotel. We enjoyed the comp breakfast and loved the Mickey waffles. The staff were very friendly and helpful. We come to Disney once a month and I think this will be our new hotel.
Stayed 2 nights in Apr 2024
Response from Rich C. on Apr 17, 2024
Thank you for choosing to stay with us during your Disney weekend, and for taking the time to leave such a wonderful review! We're delighted to hear that you had a fantastic experience and that our hotel's proximity to Hollywood Studios and Epcot added to your enjoyment.It's great to know that you enjoyed our complimentary breakfast, especially the Mickey waffles, and that you found our staff to be very friendly and helpful. We're thrilled to hear that you plan to make our hotel your new go-to spot for your Disney visits!We look forward to welcoming you back each month and ensuring that you have many more memorable stays with us. If there's anything we can do to make your future visits even more magical, please don't hesitate to reach out.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly and so helpful. Rooms are spacious and quiet. Convenient location and free parking were a big plus. Highly recommended!
Stayed 1 night in Apr 2024
Response from Rich C. on Apr 22, 2024
Thank you so much for your kind words and for recommending our hotel! We're delighted to hear that you had a wonderful experience with our friendly and helpful front desk staff, spacious and quiet rooms, and convenient location with free parking.Your recommendation means a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Rich C. on Apr 15, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised at how nice and clean this hotel was. The staff were friendly and helpful. Our room was very clean, the beds and pillows super cozy and a bathroom that looked like it had been recently updated with new counter top and bright white tile surrounding a new looking bathtub. The breakfast was great with a nice selection of food including make your own waffles. There was plenty of seating to eat too. There was a small pool and hot tub which we didn’t use but looked nice from our window. There was plenty of free parking and I believe shuttles to Disney(which we didn’t use). I was a little leary about booking as it wasn’t very expensive but I was very impressed with this hotel!
Stayed 3 nights in Apr 2024
Response from Rich C. on Apr 15, 2024
Thank you so much for your delightful review! We are thrilled to hear that you had such a pleasant experience during your stay with us. It's wonderful to know that you found our hotel to be clean and well-maintained, and that our staff were friendly and helpful throughout your visit.We're glad you enjoyed the comfort of your room, the amenities we offer, and our delicious breakfast selection. Your satisfaction is our top priority, and we're delighted that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Midiala

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect!!! The staff is really nice everything is clean I will recommend and I will always stay here’.
Stayed 3 nights in Apr 2024
Response from Rich C. on Apr 15, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect spot to be close to the parks but not in them. Beautiful area, clan comfortable rooms. Nice to have onsite parking breakfast included.
Stayed 1 night in Apr 2024
Response from Rich C. on Apr 11, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

6/10 Okay

Luis

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenience place for multiple purposes. My night was ok. Keep hearing toilets flushing plus staffing doind breakfast preparation.
Stayed 1 night in Apr 2024
Response from Erika M. - Front Desk Manager on Apr 9, 2024
Hi Mr. Luis. Please accept our sincerest apologies for the inconvenience you encountered with the room location during your stay. Thank you for staying with us and for helping others make that decision too. We hope that you can give us another opportunity to deliver a better experience in the future. Have a lovely rest of your week!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Mar 2024
Response from Rich C. on Apr 4, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, easy check in
Stayed 1 night in Mar 2024
Response from Rich C. on Apr 4, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us.The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Cynthia, brownstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly. The staff wrnt above and beyond tonaccomodate my family needs. Veronica ( front desk) personally check on us, making us feel welcome. The food was excellent. From the snacks to the breakfast buffet. The staff is on target making sure guest have a variety of choices. Would recommend and come back to this exact location. It is between Disney and Universal. Near by a much less crowded mall/shopping area. Plenty of dinning choices for all budgets.
Stayed 3 nights in Mar 2024
Response from Rich C. on Apr 4, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I liked that it was not in the hustle and bustle close to Disney springs yet a close drive.
Stayed 1 night in Mar 2024
Response from Rich C. on Apr 1, 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're delighted to hear that you enjoyed our convenient location, providing easy access to Disney Springs and other attractions while still offering a peaceful retreat away from the hustle and bustle.We appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Paul, Margate

Avoid room 119, noisy door and Aircon outside
Stayed 3 nights in Mar 2024
Response from Rich C. on Apr 1, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay in room 119. Our goal is to ensure all our guests have a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations in this instance.Rest assured, we will address the issues with the noisy door and air conditioning unit outside of room 119 to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to improve our services and facilities.We hope you will give us another opportunity to provide you with the exceptional experience you deserve on your next visit. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly.

10/10 Excellent

Deborah, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff have been very welcoming and helpful. The breakfast was excellent, much wonderful variety for any tastes, plentiful and delicious. The coffee and tea available at any hour also good. We have much enjoyed our stay and give high recommendations.
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 28, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet place to stay ,nice area
Stayed 4 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a nice, affordable place to stay that's in close proximity to the attractions, this is a great option. The staff is very friendly and accommodating, the breskfast is better than most, and it's very clean.
Stayed 2 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments at the moment
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rich C. on Mar 25, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 21, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Leandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception, coffee and room cleaning was very good. The tourism advice service offered was also very helpful.
Stayed 6 nights in Mar 2024
Response from Rich C. on Mar 19, 2024
Hi Leandro, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you loved our breakfast, cleanliness, and staff. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Elisabeth

Traveled with family
Very clean. Quite quiet. Easy access to the pool with good hours. Breakfast was good. The front desk staff were all vey friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Rich C. on Mar 19, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly and the hotel clean. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Alireza

Stayed 4 nights in Dec 2023
Response from Rich C. on Mar 18, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 14, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, nice treated us like family. Definitely will be staying there again.
Stayed 7 nights in Mar 2024
Response from Rich C. on Mar 13, 2024
Hi Kimberly, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you found the staff to be helpful. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient. Rooms were clean. 10-15 mins from Disney.
Stayed 4 nights in Mar 2024
Response from Rich C. on Mar 13, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us and found the location convenient to Disney. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rich C. on Mar 7, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Shalaina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place, it’s affordable without forgoing the extras, it’s clean, quiet, incredible staff, and conveniently located!!
Stayed 1 night in Feb 2024
Response from Rich C. on Mar 5, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Drew

Traveled with family
The front desk agent, Haylie, was the most kind and helpful person I’ve ever encountered checking into a hotel. She even sent a text to make sure everything was ok with the room a little while after we arrived. Room is clean and updated. Great place to stay while traveling.
Stayed 1 night in Mar 2024
Response from Rich C. on Mar 5, 2024
Thank you so much for your glowing review! We're thrilled to hear that Haylie provided exceptional service during your check-in and that you found your room to be clean and comfortable.It's our goal to make every guest feel welcome and cared for, and we're delighted that Haylie went above and beyond to ensure your stay started off on the right foot. We'll be sure to pass along your kind words to her.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to the area.

10/10 Excellent

Nikolai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All looks well.
Stayed 1 night in Feb 2024
Response from Rich C. on Mar 5, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

KUMARJIT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 days during magic Kingdom, animal kingdom & seaworld visit. Excellent property. Definitely will stay next time. Awesome breakfast. Tea, coffee 24 hrs. Receive welcome snacks & drinking water bottles. If u r not staying any disney property , just go for this hotel. Excellent stay.
Stayed 3 nights in Feb 2024
Response from Rich C. on Feb 28, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience during your recent stay with us. It's wonderful to know that our property met your expectations and that you enjoyed our amenities, including the breakfast, 24-hour tea and coffee, and welcome snacks.We're delighted to have been a part of your magical visit to the Magic Kingdom, Animal Kingdom, and SeaWorld. Your kind words about our hotel being an excellent choice for those not staying at a Disney property mean a lot to us. We're grateful for your recommendation and look forward to welcoming you back on your next trip to the area!

6/10 Okay

Kerry

Stayed 1 night in Feb 2024
Response from Rich C. on Feb 28, 2024
Thank you for choosing to stay with us. We value all feedback from our guests, and while we're glad you chose our hotel, we're also keen to understand how we can improve.If there's anything specific you'd like to share with us about your stay or any areas where you feel we could have done better, please don't hesitate to reach out. Your input helps us enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a superior experience.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed, quiet.
Stayed 1 night in Feb 2024
Response from Rich C. on Feb 26, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and kind, the rooms was very clean, breakfast was amazing!
Stayed 1 night in Feb 2024
Response from Rich C. on Feb 26, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

John, Adel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Simple yet very good complimentary breakfast buffet
Stayed 4 nights in Feb 2024
Response from Rich C. on Feb 23, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

FABIO JOSe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo atendimento, café da manhã e conservação do quarto
Stayed 6 nights in Feb 2024
Response from Rich C. on Feb 22, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful stay, was there for 6 nights, would definitely stay there again! The only thing lacking was a heater in the pool. :)
Stayed 6 nights in Jan 2024
Response from Rich C. on Feb 7, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

XIAOTONG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great stay in the hotel. The staffs are very friendly and helpful. The room is very clean.
Stayed 4 nights in Jan 2024
Response from Rich C. on Feb 5, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place. Clean. Pretty good free breakfast. Someone there to help get tickets to WDW. Free parking is a big plus!!!
Stayed 4 nights in Jan 2024
Response from Rich C. on Jan 30, 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback, rating us with a 4 out of 5. We appreciate your comments and are thrilled to hear that you had a great experience overall.We're delighted that you found our hotel to be clean and enjoyed our complimentary breakfast. It's wonderful to know that our team was helpful in assisting you with tickets to Walt Disney World. Additionally, we're glad that you found our free parking to be a big plus during your stay.Your feedback is invaluable to us, and we're grateful for your input. If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Amy

Traveled with group
Liked: Amenities, property conditions & facilities
Staff was very friendly. Our room was cleaned the first three days however not on the fourth which we found odd. Also the advertised shuttle has very limited hours of operation
Stayed 4 nights in Jan 2024
Response from Rich C. on Jan 29, 2024
Thank you for choosing to stay with us and for providing your feedback with a perfect 5 out of 5 rating! We truly appreciate your time and your positive comments about our staff.We're delighted to hear that you found our staff very friendly. Your feedback regarding the cleaning schedule of your room and the limited hours of operation for our shuttle service is valuable to us, and we apologize for any inconvenience caused.We will review our housekeeping procedures to ensure a consistent experience for our guests throughout their stay. Additionally, we will assess the shuttle service hours to determine if adjustments can be made to better accommodate our guests' needs.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the pleasure of serving you again in the future.

10/10 Excellent

Jeff, Sandusky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We bought Disney tickets in the lobby, went to use them minutes later and were told they were improperly registered! We lost 2 hours of Disney time at the help counter at Disney. We they called the hotel to speak with the seller he responded “ there is nothing I can do” ! Buy your tickets at the park!
Stayed 2 nights in Jan 2024
Response from Rich C. on Jan 25, 2024
Thank you for choosing to stay with us during your recent visit to Orlando. We sincerely appreciate you taking the time to share your feedback and for rating us 5 out of 5.We are deeply sorry to hear about the inconvenience you experienced with the Disney tickets purchased at our lobby. It is certainly not the experience we aim to provide to our valued guests. We understand how important it is to make the most of your time at the parks, and we regret any time lost due to this issue.Please accept our apologies for any frustration caused by the situation with the improperly registered tickets and the response you received when contacting the seller. This is not reflective of the level of service we strive to deliver, and we will address this matter with our team to ensure it does not happen again in the future.Your feedback is invaluable to us, and we will use it to improve our services and prevent similar incidents from occurring. We hope that despite this setback, you were still able to enjoy your overall stay with us and create wonderful memories at Disney.Once again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.We look forward to the opportunity to welcome you back for a seamless and enjoyable stay in the future.

10/10 Excellent

Kayla

Traveled with family
Very clean, breakfast was great
Stayed 1 night in Jan 2024
Response from Rich C. on Jan 24, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TX traveler
Nice property. Great front desk staff. Nicole and Veronica were exceptional. Easy parking. Nice breakfast. Convenient
Stayed 5 nights in Jan 2024
Response from Rich C. on Jan 22, 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place , room a little noise next to cleaning ladies supplies.
Stayed 1 night in Jan 2024
Response from Rich C. on Jan 22, 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like “Guest of the Day”! Was even able to nominate my son-in-law, who was totally surprised and taken by it.
Stayed 3 nights in Jan 2024
Response from Rich C. on Jan 18, 2024
Thank you for choosing to stay with us and for providing your feedback with a 4 out of 5 rating. We appreciate your time and your decision to share your experience.We're delighted to hear that you enjoyed our "Guest of the Day" feature and that you were able to nominate your son-in-law. Surprising and delighting our guests is something we take great joy in, and we're thrilled that your son-in-law was pleasantly surprised.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the opportunity to welcome you back in the future.

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The staff are AMAZING. The hotel is just fine. You'll need a car if you are going for dinner (or anywhere besides the parks). I think they had free shuttles to Disney - so nice - but that wasn't part of our trip. We've had better breakfasts and gyms at the same chain. The staff make the stay lovely though. Recommend.
Stayed 3 nights in Jan 2024
Response from Rich C. on Jan 17, 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your 4 out of 5 rating and are delighted to hear that you had a lovely stay.We're thrilled that our staff made a positive impact on your experience. Providing excellent service is a top priority, and we're grateful for your kind words.We appreciate your feedback regarding the breakfast and gym, and we will take this into consideration as we continue to improve our offerings. Your comments help us identify areas for enhancement.It's great to know that you found our location convenient, though we understand the need for a car for dining and other activities beyond the parks.If there are specific details you loved about your stay or if you have preferences for future visits, please feel free to share. We look forward to the opportunity to welcome you back and provide another enjoyable experience.Once again, thank you for your feedback and recommendation.

10/10 Excellent

Andrew, Woodland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Disneyworld and lots of dining options. The staff was so friendly and helpful and the room was great. Would definitely stay here again!
Stayed 5 nights in Jan 2024
Response from Rich C. on Jan 17, 2024
Thank you for choosing to stay with us and for the perfect 5-star rating! We are thrilled to hear about your positive experience, and we appreciate you taking the time to share your feedback.It's fantastic to know that our proximity to Disney World and the abundance of dining options contributed to the enjoyment of your stay. We're delighted that you found our staff friendly and helpful and that your room met your expectations.We would be honored to welcome you back for another stay in the future. If there are specific details you loved about your stay or if you have preferences for future visits, please feel free to share.Once again, thank you for your perfect rating, and we look forward to the pleasure of serving you again.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved three rooms for my family of six recently for our three day stay. Room 317 was nice just smelled horribly like urine. The other two rooms were great until you turned the shower on then it had a sewage smell. Breakfast options were great, my husband really hoped one of the weekend days there would have been bacon. Staff was super helpful and friendly. Would I stay here again.. Absolutely just maybe in different rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Manuel Lopez del

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rich C. on Jan 15, 2024
Thank you for choosing our hotel and for the perfect 5-star rating! We appreciate your feedback, and we're thrilled to know that your stay met or exceeded your expectations.If there's anything specific you loved about your stay or if there are any preferences you'd like us to note for your future visits, please feel free to share.We look forward to the opportunity to serve you again and provide another excellent experience.