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Reviews of Hampton Inn & Suites Orlando-John Young Pkwy/S. Park

2.5 out of 5
Hampton Inn & Suites Orlando-John Young Pkwy/S. Park
7500 Futures Drive, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 1001 reviews" "
Rating 8 - Good. 167 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Recommend.
Stayed 1 night in Apr 2024
Response from Val - FOS on Apr 15, 2024
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Herbert, Sun City Center

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean. Friendly staff and close to the action.
Stayed 1 night in Apr 2024
Response from Val - FOS on Apr 13, 2024
We appreciate you taking the time to write about your recent stay at our hotel! It brings us great pleasure to provide all of our guests with exceptional service. We are glad you were able to take advantage of all our hotel has to offer.We hope to welcome you back home soon!

10/10 Excellent

Anaily, Tampa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y limpieza Trankila junsto lo k necesitaba p mi y mi familia
Stayed 1 night in Apr 2024
Response from Val - FOS on Apr 11, 2024
¡Gracias por las amables palabras! Mi equipo y yo lo apreciamos sinceramente.¡Te vemos de nuevo pronto!

8/10 Good

jean marc

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and convenient place
Stayed 2 nights in Mar 2024
Response from Val - FOS on Mar 30, 2024
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El es staff muy atento, cordial y amable Un servicio espectacular recomendado al 100
Stayed 3 nights in Mar 2024
Response from Val - FOS on Mar 27, 2024
¡Gracias por las amables palabras! Mi equipo y yo lo apreciamos sinceramente.¡Te esperamos de nuevo pronto!

8/10 Good

Faith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location for what we needed
Stayed 3 nights in Jan 2024
Response from Val - FOS on Mar 27, 2024
Thank you for your review as we are one step closer in making sure your next stay is 10's all around!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 1 night in Mar 2024
Response from Val - FOS on Mar 27, 2024
Thank you so much for taking the time out of your day to leave us this amazing review! We are so glad that you found our staff courteous and helpful!

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Val - FOS on Apr 11, 2024
Thank you so much for taking the time to leave us this wonderful review! We are thrilled that you had such an amazing stay! Our main focus is to provide legendary service throughout your entire stay, and I am so glad that we were able to give that to you!

10/10 Excellent

Robert, Cape Coral

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Room was cancelled but never called me or emailed me to inform us the debit card was declined. We stayed there before so our info is on file.
Stayed 2 nights in Feb 2024
Response from Val - FOS on Mar 15, 2024
Thank you for reaching out to us regarding the cancellation of your room reservation and the issue with the declined debit card payment. I apologize for any confusion or inconvenience this may have caused.As per our hotel policy, it is essential for guests to have a valid method of payment on file to confirm and guarantee their reservation. We understand that you have stayed with us before, and while we do keep guest information on file, it is the guest's responsibility to ensure that their payment information remains up-to-date and valid.We made attempts to contact you regarding the declined payment, but unfortunately, we did not have an email address or phone number on file to reach out to you directly. Please note that we take the security and privacy of our guests' information seriously, and we only use contact details provided by guests during the reservation process.Moving forward, we kindly ask that you update your contact information with us to prevent such issues in the future. We value your patronage and hope to have the opportunity to welcome you back to our hotel under more favorable circumstances.If you have any further questions or need assistance, please feel free to contact us.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Val - FOS on Mar 10, 2024
Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

10/10 Excellent

Theresa

Stayed 1 night in Feb 2024
Response from Val - FOS on Mar 21, 2024
Thank you for taking the time to offer feedback regarding your recent stay at our hotel. My team and I sincerely appreciate your review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.

8/10 Good

Micheline

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance, it looks fine. But there needs to be some improvements.
Stayed 1 night in Feb 2024
Response from Val - FOS on Mar 10, 2024
Thank you so much for such an amazing review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.

10/10 Excellent

Akram

Liked: Property conditions & facilities
All good!!!
Stayed 1 night in Feb 2024
Response from Val - FOS on Mar 10, 2024
Thank you so much for such an amazing review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and breakfast was great! Front desk bery nice also helpful
Stayed 1 night in Feb 2024
Response from Val - FOS on Mar 10, 2024
We appreciate you taking the time to write about your recent stay at our hotel! It brings us great pleasure to provide all of our guests with exceptional service. We are glad you were able to take advantage of all our hotel has to offer.We hope to welcome you back home soon!

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Goodstay
Stayed 2 nights in Jan 2024
Response from Val - FOS on Jan 22, 2024
Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

10/10 Excellent

MANUEL, OCALA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in very good condition.
Stayed 1 night in Jan 2024
Response from Val - FOS on Jan 22, 2024
Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Val - FOS on Mar 10, 2024
Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

10/10 Excellent

Joby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. There was no issue checking in at 2 AM
Stayed 1 night in Dec 2023

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, super clean!! My only observation is with the breakfast schedule of operation. They will close the buffet doors with no mercy at 8:59.59. Am. I see kids and seniors begging for a piece of bread or a glass of juice just 3-5 minutes pass the 9am…. You guys are better than that …. Lets fix ii, lets make it right.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent and I always stay there. Breakfast could have more options
Stayed 4 nights in Dec 2023
Response from Val - FOS on Mar 10, 2024
Thank you so much for such an amazing review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was near orlando and the airport.
Stayed 1 night in Dec 2023

6/10 Okay

Louis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
We had to request that our trash be emptied on our second day. We also had to request that we get clean towels, and have the beds made. The floor was not vacuumed, and we had to go to the front desk to request toilet paper.
Stayed 3 nights in Dec 2023

10/10 Excellent

TaeMin

Stayed 3 nights in Dec 2023

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rosanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, well kept, affordable and in a good location.
Stayed 1 night in Dec 2023

10/10 Excellent

Taunya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

Nikesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
I enjoy stay at this location in Orlando all the time , it’s always nice and clean , and breakfast is always good
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, friendly staff
Stayed 5 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lu

Stayed 1 night in Nov 2023

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful
Stayed 1 night in Nov 2023
Response from Val - FOS on Dec 1, 2023
Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything that you need.
Stayed 2 nights in Nov 2023
Response from Val - FOS on Dec 1, 2023
•Thank you for your super star rating! We are happy we have exceeded your expectations and hopefully earned your loyalty.

4/10 Poor

Diana

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
there was very little shampoo and body soap. the bottles were almost empty. no restaurant to have a sandwich or light meal
Stayed 1 night in Nov 2023
Response from Val - FOS on Nov 25, 2023
Thank you so much for your review! We aim to make our guests stay at our hotel as convenient and comfortable as possible and your review will help us in achieving that goal. I’m sorry to hear that the quality of our room amenities did not meet the standards we have come to be known for, but as we continue to work on improving the levels of the products and service quality in our hotel we hope to eventually exceed your expectations.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Customer Service!
Not good. The room did not have warm/hot warm to shower and toilet did not work. Notified the front desk representative immediately after entering room. I was told maintenance was contacted and they didn’t have another room available. This issue continued through the next day and I had to call three times to inquiry when was maintenance, No follow up/feedback was provide from staff. Poor customer service. We had an event to attend and had to take a cold shower because at 11:00 am the next day still no warm water or toilet to use. This is unavoidable for the price you charge for a room. Please do better and provide better customer service.
Stayed 2 nights in Nov 2023
Response from Val - FOS on Nov 21, 2023
Thank you for taking the time to offer feedback regarding your recent stay! We value your business and we seek to exceed your expectations. We are happy to hear that our approach to solve the issue was a refreshing one. Once again, thank you for your review as we are one step closer in making sure your next stay is 10's all around!

8/10 Good

Bryan

Stayed 1 night in Nov 2023

10/10 Excellent

Magda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Rep Val was excellent. Great attitude, excellent attention. Definitely will be there again.
Stayed 1 night in Nov 2023
Response from Seraphina - FOS on Nov 9, 2023
We appreciate you taking the time to write about your recent stay at our hotel! Thank you for your kind comments about Val, he is one of our superstars! I'm sure he will be thrilled to hear that you've mentioned him.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay , clean and comfortable. Very good complimentary breakfast. Will definitely stay again
Stayed 1 night in Nov 2023
Response from Seraphina - FOS on Nov 6, 2023
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Easy access to major roads.
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Nov 2, 2023
Thank you so much for such an amazing review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.

10/10 Excellent

Timeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
This Hampton did not disappoint. Great place, great location, and helpful staff. I enjoyed the stay and have zero complaints other than wishing I could've checked in earlier than 3 p.m. I will definitely stay at this location again. Clean, quiet, and comfortable.
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 30, 2023
Thank you so much for taking the time to leave us this wonderful review! We are thrilled that you had such an amazing stay! Our main focus is to provide legendary service throughout your entire stay, and I am so glad that we were able to give that to you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, beds were firm.
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 30, 2023
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Luigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back if I happen to be in the area. Good hotel option and affordable
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 29, 2023
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Check in clerk was very courteous
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 26, 2023
Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and modern
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 20, 2023
Thank you for a nice review!

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Service. Was superb.
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 19, 2023
•Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient, and the area was very nice. I would refer them to anyone.
Stayed 1 night in Oct 2023
Response from Seraphina - FOS on Oct 19, 2023
•Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place, comfortable beds, clean, quiet, adequate breakfast choices, and nice pool. My family and I spent two nights and had a relaxing time.
Stayed 2 nights in Oct 2023
Response from Seraphina - FOS on Oct 19, 2023
•Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!

10/10 Excellent

Lekesha

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the staff was very nice and inviting. The room was clean, and the space was quiet. We will be returning soon.
Stayed 3 nights in Oct 2023
Response from Seraphina - FOS on Oct 19, 2023
•Thank you for taking the time for such a kind review! We are glad you got to enjoy our hotel. Hope you’ll be back with us soon!