Posted Jun 25, 2016
We experiences flight delays arriving to Orlando late Sat. Night 6/18. We called to tell them we would be late checking in. After a tiresome day of delays and flight cancellations, when we arrived at 2:30am, the main doors were locked with a handwritten note that said "be back in a few minutes". We repeatedly rang the door bell because we were exhauted and when a small Asian woman opened the doors, she had the nerve to ask us if we could read. (Her hand written sign on the door)
At that point, if I wasnt so tired, I would have left and found a bew hotel. I think that people who are in the hospitality business should exhibit some type of hospitality and compassion for weary travelers that have been shuffled around for 16 hours by an airline for a trip that should have taken 3 hours. I immediately had a bad experience because of the 3 words she spoke..."can't you read". It's a shame you have someone putting a bad taste in customer's mouths as soon as they check in. I was livid.
And the next issue was the pull out couch discomfort. My daughter the first night (because it was so late and she was exhausted, slept on that couch mattress that was entirely metal springs. It seemed to be missed the mattress cover that shields the springs. Horribly uncomfortable which she told me the next morning. I had to ask for a duvet cover to put over it to help with the uncomfortableness of it. So overall, not a good experience.
Did have a nice morning breakfast though.