Ratings based on 1,421 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Functional

Posted Aug 30, 2015
Decent enough. Cleaning crew could do a better job.
Comment from EPC
Sep 2, 2015 by Guest Relations, EPC
Thank you for your comments. This will be passed onto the Executive Housekeeper so they can make improvements.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Great Hotel

Posted Aug 28, 2015
Pros: Everything
The hotel was great. The staff were excellent. We were given special care by one of the maids: Gladys who made us feel at home. Thanks. We will be back.
Comment from EPC
Sep 2, 2015 by Guest Relations, EPC
Kevin, We appreciate the glowing review. We will be sure to pass this onto Gladys and her supervisor. Glad to hear you enjoyed your stay with us, we would love t have you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr schön

Posted Aug 24, 2015
Zimmer waren sehr groß und mit Küche!! Kostenlose Parkplätze und Shuttle zum Disneyworld!! Das Frühstück war auch ok! Unser Aufenthalt war rundum gelungen!! sehr zu empfehlen
Comment from Hotel Management
Aug 26, 2015 by Guest Relations, Hotel Management
Thank you for the 5 star review. We love when guests share their wonderful experience with others. Please coma back and visit us again.
3 out of 5
Recommended
for Families
by A verified traveler from Winnipeg, Canada

Posted Aug 23, 2015
Pros: their free shuttle to the Magic world, free breakfast, the full kitchen close to some restaurants
Cons: they should have a gift or souvenir shop
Location: few minutes to some Orlando attractions.
The front desk staffs were nice and accommodating. I don't. takes us long to check out.
Comment from Hotel Management
Aug 26, 2015 by Guest Relations, Hotel Management
Thank you for post a review. We appreciate the kind comments regarding our staff. We would love to have you stay with us again.
2 out of 5
by A verified traveler from NJ

Downhill slide.....

Posted Aug 21, 2015
Pros: nothing much this time around
Cons: whole hotel needs a change of attitude!! just because half of hotel is condos I think regular customers suffer.
Location: Disney marketplace nearby, shops and stores also
3rd time stay in last 15 years, quality and service has declined, bad AC, room cleaning just pass thru, common ground maintenance is horrible. Front desk no help, breakfast wasn't much!
Comment from Hotel Management
Aug 25, 2015 by Guest Relations, Hotel Management
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel this time. We appreciate you for sharing your feedback and telling us how we can make improvements. We would hope that you consider staying with us for a 4th time in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Breakfast are bad, the breakfast room is not clean and unpleasant atmosphere.
Comment from Hotel Management
Aug 21, 2015 by Guest Relations, Hotel Management
Thank you for writing a review about our hotel and for expressing your concerns to us to give us an opportunity to address them. Our top priority is providing our guests with outstanding service, so we were distressed to hear about your experience.
5 out of 5
Recommended
for Families
by A verified traveler

Well worth the price!

Posted Aug 16, 2015
Wonderful and careful staff, great free breakfast, and overall excellent stay!
Comment from EPC
Aug 17, 2015 by Guest Relations, EPC
We are happy to hear that you have enjoyed your stay with us! We look forward to welcoming you back!
2 out of 5
by A verified traveler from San Mateo, CA

Not so clean feeling

Posted Aug 15, 2015
The staff at the front desk were accommodating and helpful, but overall I would not recommend this hotel to anyone that I know. Here are the key reasons why: 1. The housekeeping staff were not doing a good job. The sheets on the bed were never changed the entire time of our stay. How do I know this? There was a very obvious pink mark on the sheet (like a highlighter stain), and it remained there every single night that we came back to our hotel room. Upon initially getting into bed the first night, it felt as though the sheets were sticky and worn, making me feel as if the sheets had not been changed in a long time. There was also a day when the housekeeping staff didn't even come by at all. Makes me feel as though housekeeping just didn't care. 2. The shuttle times are obviously lacking. This was my first time traveling to Orlando, FL, so I don't know how the other hotels are in the area. But the shuttles to Walt Disney World only came two times a day: 8am or 11am. And would only pick you back up every two hours, starting at 5pm. This severely limited my ability to enjoy my vacation; knowing I had to be on their schedule. The 11am shuttle also arrived late numerous times, and even though WDW only 15 minutes away, there were many times we wouldn't get to the transportation and ticket center until 11:45 or later. 3. Their complimentary breakfast was atrocious. We were better off not eating entirely. Low quality and visually unappealing.
Comment from Hotel Management
Aug 22, 2015 by Guest Relations, Hotel Management
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate you for sharing your feedback and telling us how we can improve.
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Close to disney world and universal studious

Posted Aug 10, 2015
Pros: Breakfast was ok and happy hour wasn't to bad
Cons: Yes you can everybody can make improvements
Location: Close to disney and universal and shopping
Overall not to bad ,just a little disappointed when it came to getting extra towels and dishcloths weren't replaced when taken away. The refrigerator was leaking water and the overall cleanliness could of been a little better.
Comment from Hotel Management
Aug 12, 2015 by sales@staysky.com, Hotel Management
Hello, We are glad you enjoyed your stay. Replacing towels was en error on our part. We strive to make all of our guest's experience great. We hope you come stay with us again, so we can show your our usual hospitality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to Disney land.

Posted Aug 7, 2015
It was a very nice hotel. The staff are very professional.
Comment from Hotel Management
Aug 11, 2015 by Fernanda, Hotel Management
Thank you for your review! We are happy to hear that you have enjoyed our convenient location and lovely staff! We hope to host you again on you next visit to Orlando!