Ratings based on 556 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsgrove, NJ

Gas price gouging Orlando, FL airport.

Posted Jan 30, 2017
Pros: Location, amenities, staff...
Cons: Signage or notice about outrageous local gas station prices
Location: Orlando has unlimited awesome things to do. Convention center is awesome. Disney, Universal, Unlimited dining experiences.
Nice hotel close to airport. Staff very helpful and friendly. Only one major complaint, if you have a rental car and plan on filling gas tank before returning to rental agency, be aware of Synergy gas station closest to hotel and airport. I went to fill the gas tank at this station the night before returning car to agency and wasn't paying attention, I just pulled into closest gas station. They charge $5.39 per gallon, again, I should have taken notice but didn't . Needless to say I was very upset and went in to ask about outrageous pricing and was told by employee that it was due to location to the airport. I wasn't aware that there was another station 1 block further down the street that had gas for $2.12 per gallon. I have only myself to blame but if this helps future visitors to Orlando area that would be great. This gas station should be put out of business.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you for choosing the Hilton Garden Inn Orlando Airport for your stay. We are glad that you liked our friendly associates, convenient location which was perfect for your needs and all the amenities that we have to offer. However, we are sorry if any inconvenience was caused while you were here. We're happy that we could be of service and look forward to having you back soon! Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel very close to the airport

Posted Jan 27, 2017
Stayed in Orlando overnight en route to Nassau. Very comfortable hotel with pleasant grounds. Hotel shuttle is very versatile - restaurants, shops etc - not just airport. Friendly bar and dining area, at reasonable prices.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for your stay at the Hilton Garden Inn Orlando Airport and sharing your experience online. It's good to know you had a great stay and enjoyed your clean and comfortable room. Your comments about our shuttle service and our on-site restaurant Garden Grill restaurant are greatly appreciated. Thanks again for recognizing us as a great value, we look forward to welcoming you back soon! Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Hotel is close to Orlando Airport

Posted Jan 23, 2017
Pros: Hotel is very close to Orlando Airport.
Location: The hotel is located close to Orlando International Airport. It is also very close to different restaurant.
The hotel personal were very friendly hotel personal. Rooms were very comfortable and clean.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for the complimentary words regarding your stay at the Hilton Garden Inn Orlando Airport. We are thrilled to read that you loved our friendly associates, close proximity to the airport and your well-appointed room as well. We look forward to having you stay with us again whenever your travels bring you back to the Orlando Airport area. Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
2 out of 5
by A verified traveler from Ca

Hotel close to airport

Posted Jan 16, 2017
We checked in late and had an early flight out. Two men from the hotel staff were outside our back window talking for a few hours on the patio by the fire pit. I probably was lucky to get one hour of sleep. I complained when I checked out and the woman at the desk didn't apologize. I feel I should get some kind of discount. It was not worth what we paid.
Comment from Hotel Management
Jan 18, 2017 by Manager , Hotel Management
We are very sorry to have provided you with a poor lodging experience and for this, please accept my personal apologies. I am working with my team to address your concerns and you can be assured that corrective actions will be taken to improve our service. Thank you again for your candid review, as we cannot better serve our guests without feedback such as yours. I hope you will give us another chance to accommodate your needs the next time your travels bring you to the area. Sincerely, Michael Goldwasser General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Pros: Close to the airport, did not have to wait long for the shuttle, very courteous staff and clean.
Location: Lots of dining options nearby.
Debbie at the front desk was super helpful. The woman who ran the bar/restaurant was extremely attentive.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for your review. We are so glad you chose the Hilton Garden Inn Orlando Airport for your stay that our location close to the Orlando airport as well as many restaurants in the area was convenient for your needs. Thank you for also mentioning our scheduled shuttle service and the attentive service from our staff. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Bed had a dent in the middle of mattress. ****************************
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for being our guest. We appreciate you giving us four-star rating and are glad to note your overall experience was a pleasant one. We value your comments about the mattress of your room and apologize for the inconvenience caused. We continually work to improve our facilities, so thank you for sharing your concern. We hope to have the opportunity of welcoming you back and providing you with an excellent stay. Sincerely, Michael Goldwasser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Nice hotel close to eateries and shopping

Posted Dec 3, 2016
Great relaxing environment by the pool and the guest room. Nice fluffy soft pillows. A nice shower and great hygiene products.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for your kind words regarding your stay at the Hilton Garden Inn Orlando Airport. We are thrilled to read our convenient location was perfect for your needs and that you loved our property and the facilities that we have to offer. Thanks again for your nice review. We hope you will visit us again soon. Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Dec 1, 2016
Pros: Easy to find from the airport
Cons: Nothing
Location: Not a lot to do nearby within walking distance.
Pleasant stay. Staff very friendly. Internet worked well. Breakfast very good
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much for the fantastic review about the Hilton Garden Inn Orlando Airport. We are delighted you had a great stay and that our staff provided you with an excellent service. We want you to start the day off right, and we are glad we could help with our delicious and healthy breakfast. I will share your kind remarks with my team to recognize their great service. We look forward to seeing you again! Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
5 out of 5
by A verified traveler

Convenient,reasonable.close to airport

Posted Nov 29, 2016 on Hotels
Excellent,very friendly service
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for your fabulous feedback about your stay at Hilton Garden Inn Orlando Airport. We are so happy our location close to the Orlando airport was convenient for you and that you thoroughly enjoyed our hospitality. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Michael Goldwasser, General Manager, Hilton Garden Inn Orlando Airport
3 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Wasn't informed that the breakfast was not included in the stay, adults $11.95, children $5.95 had to argue with the staff about not being informed until after we ate.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for the constructive comments. Although your overall visit was pleasant, I am terribly sorry to read about the service issue you experienced with our guest relations. It’s always our goal to provide excellent guest service, so I regret that we did not provide the level of attention that we normally do. I promise you that we will use your evaluation to spur us to step up our game. We hope that you will give us another chance to show you our hospitality. Sincerely, Michael Goldwasser General Manager