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Easy access to most areas in the Orlando area. Had shuttle service and golf cart service readily available. Staff were very nice and accommodating. I would recommend staying there and I would stay there again.
Andrea
Stayed 5 nights in Apr 2024
10/10 Excellent
SYLVIA
Traveled with family
Apr 22, 2024
Best ever, one bedroom, 1.5 bath, full living room with a pull out bed, washer and dryer, a patio and a full furnished kitchen. The suite was very clean, perfect furnishings and staff were amazing. Pool, jacuzzi, and restaurant bar was a bonus. Priced through Expedia amazing.
The check-in was easy, the amenities are great. However, the housekeeping staff weren't that great. I went to take a bath in the soaker tub to find small hairs by the drain. I went to boil water in the electric kettle to find a used coffee bag in there. I had to ask several times for extra sheets because when they would come into the room, they would take the sheets off of the sofa bed, but not replace them. Other than cleanliness of our room, the property was nice, clean and quiet.
We booked for the closeness to Seaworld but it's not counted as a Seaworld hotel for any discounts unless you're an owner or member. The shuttles were convenient but times were limited so we Ubered to Aquatica. You can walk to Discovery Cove and Seaworld. The pools were nice the walkway to the pond does need some repair as there are boards that feel very soft. Room was great and huge.
Traveled with family and small children, Business traveler
Apr 17, 2024
Disliked: Staff & service
Not a four star service facility. Limited housekeeping; only turned down the room once in over a week stay and only by specific request. Phones in room didn’t work. Couldn’t accommodate late checkout due to staff overwhelmed and overbooked.
This was a great resort and had very great amenities. If you are looking for a place that's central to all theme parks and with great dining options nearby, look no further!
The pool and grounds were beautiful room looked very nice when we got in it that being said, after a few hours walking around, we realized our feet were filthy and black! The floor in our room had obviously not been mopped, I mean it had to been days.. if not weeks every night I had to wash our feet before we went to bed because they were filthy even after we had all bathed, and then I had to do it again in the morning before we left I would not recommend staying here!
This property was so amazing, so much so that we changed our plans to spend most of a day at the resort. The pools and hot tubs were beautiful and even though it was very busy with tons of people, it did not feel crowded. The unit was huge and clean and modern. Walkable to Seaworld and Aquatica but there is a shuttle as well. So many restaurants and activities within 5 minute drive. Lastly, even though this is a timeshare property, they did not push sales pitches but did let you know they were available so i have respect for that. I certainly hope that we can visit this location again in the future!!!
The room shares a corner with a basket ball court. There were kids shouting while playing late at night. Check in was also long. It doesn’t make sense to have a separate concierge just for a parking pass. They should combine that with check in.
Property has everything and my suite was amazing. I did all of my laundry before returning home. They have a movie theater, DVD rental and multiple pools. The whole resort was relaxing and family oriented.
Constance Jennifer
Stayed 4 nights in Apr 2024
10/10 Excellent
Kisha
Traveled with family
Apr 4, 2024
Liked: Amenities
Loved how the properties were in walking distance and connected to one another! The outside grounds area are beautiful. The inside areas are beautiful but will need some attention sooner than later. Started ti see areas that need upgrading. Other than that, I would definitely recommend bringing your family and I will definitely return!
Horrible customer service / house keeping.
3/24 delayed check in @5pm
3/26 house keeping leaves only one towel in room.
Called 3 times for towels. Waited 2 hours for towels.
3/27 water shut off@11am
3/28 again, house keeping only leaves one towel in room.
Called 2 times.
3/29 @4pm room still not done, had to retrieve 2 towels from housekeeper down the hall.
It was such a wonderful experience (sarcasm) staying at your hotel.
This is a great resort. Plenty to do if you want to just stay at the hotel and save $$$ by avoiding Disney. Wonderful pools, several large hot tubs, basketball, tennis & pickle ball courts, and shuffle board. All the equipment can be checked out at the activities center. Loved this place. I'm coming back next year with more family !!
The moment we arrived I wished we were staying for more than just one night. The staff was friendly and helpful. The rooms were clean with modern design and comfy beds. The fridge and microwave were nice. Sadly it was lightly raining the night we stayed but we were happy to find that the property had a couple of nice hot tubs to enjoy. We also got complimentary coffee or water at their market. It’s small but I appreciate the thoughtfulness.
Kristin
Stayed 1 night in Mar 2024
6/10 Okay
Lori
Traveled with family
Mar 25, 2024
Liked: Staff & service
Off the beaten path. Bar food poolside, no hot breakfast
Lori
Stayed 3 nights in Mar 2024
2/10 Terrible
Jim
Mar 24, 2024
Disliked: Staff & service
Rude, inappropriate and untrained staff.
Jim
Stayed 3 nights in Jan 2024
8/10 Good
Rita
Traveled with partner
Mar 24, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was beautiful, enjoyed the three pools and the ambience. The location was excellent and the reception staff were excellent. However, the rooms needed upgrading - the fridge froze all our food, the coffee maker leaked and the room generally looked tired. We had terrible service at the poolside cafe/bar - we waited an hour to get a salad with grilled chicken. Otherwise, we enjoyed the pools and the little lake.
The location of the property necessitated hiring Uber for anywhere we needed to go. The shuttle provided for guests was very limited and was provided at an additional cost.
The room was not clean. There were limited towels for 3 people, and no sheets were provided for the pull out bed. The floors were obviously not cleaned for some time, and our room was only cleaned once over the time we were there. Twice we had the do not disturb sign out, but it was late afyernoon, so the room should have been cleaned earlier.
The staff, on the other hand, was great. From the front desk, concierge and numerous people at the gift shop and pool.