Nice hotel that could become a great hotel
Posted Feb 24, 2017
Beautiful rooms--very comfortable, clean, and well-functioning. Excellent little "grocery store" on the premises with a good selection of foods, ice cream, and super-delicious baked goods to take back to the suite. The restaurant is the only sub-par aspect of this hotel. The entrée descriptions on the menu sounded so appetizing, but we ate there twice and both times it was disappointing. Much of the food tasted as if it was pre-packaged and just heated up. It was dry and lacking in flavor. This was true of the shrimp and grits, and the fish entrée, especially. The artichoke appetizer was one of the more expensive appetizers and came in a very small dish with basic tortilla chips. It was good, but just too small for the price.
Comment from Hotel Management
Feb 28, 2017 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando.
Peter M. Merrill
General Manager HGV Orlando Resorts