Ratings based on 2,774 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Close to Disney, the mall and stores, restaurants

Posted May 16, 2016
What a great Hotel!! The pool was great and so was the room. Breakfest was amazing. We were close to Disney, the mall, restaurants and other stores.
Comment from Hotel Management
May 18, 2016 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
by A verified traveler from Wisconsin....

Impressed....

Posted May 12, 2016
Pros: Very well maintained
Cons: Better Vehicles, more luxury taxi service. Some vehicles clean, some not
Location: Shopping was very convenient
I would stay here again. I didn't rent a car, so to get around the complex, it was a plus, having the golf cart attendants available to take us to the main lobby, and to the the gates to get you closer to the Premium Shopping Outlet when the temperatures were quite warm....A grocery store also available nearby, walking distance, Lots of eateries around and inside the Outlet. The customer service was a 5 Star. However I did struggle with turning the knob on the bath tub, hurt my risk, turning the knob, someone did come to fix it. however it dripped from that point on. I did have a 2 bedroom suite with a Jetted Tub, as well, so I shared the jetted bath when my daughter wasn't using it. That was great. We had 2 king bed suites, very roomy, and pretty too. I really wished I could have stayed longer. The pizza we ordered was delicious, the food from both restaurants was tasty. I believe I made a good choice, The grounds simply well maintained. Staff was friendly and helpful. Allison, went above and beyond to make sure I was satisfied, Thank you Allison. Main Front Office
Comment from Hotel Management
May 18, 2016 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
3 out of 5
by A verified traveler

Mixed review

Posted May 5, 2016
First the good, The grounds are beautiful, staff super friendly, comfortable beds, all rooms have balconies, free movie rentals, nice pool with lots going on. Now the bad, location is super congested, traffic getting to I-4 is a nightmare!!! This is the main reason I cannot recommend this hotel. The room was super humid the air conditioning worked fine but for some reason it does not take the humidity out of the air so the room is cold and damp! Very uncomfortable. Some mildew in shower, and the the drawers/cabinets in the bathroom had a very bad odor whenever they were opened??
Comment from Hotel Management
May 9, 2016 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
by A verified traveler from New York, NY

It was wonderful

Posted Apr 30, 2016
Excellent service, extremely friendly staff, beautiful resort and convenient location
Comment from Hotel Management
May 5, 2016 by Eileen, Hotel Management
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler from paris

Chambre très spacieuse mais rdc sur parking

Posted Apr 29, 2016
Chambre très sombre malgré leur grand confort . Dommage d'autres donnent sur un beau lac
Comment from Hotel Management
Apr 29, 2016 by Eileen, Hotel Management
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
by A verified traveler from Saudi arabia

V. Nice hotel

Posted Apr 29, 2016
U will get more than u expect. Everybthing was perfect No negative at all
Comment from Hotel Management
Apr 29, 2016 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
by A verified traveler

Very nice resort

Posted Apr 23, 2016
Rooms are clean,bed was very comfortable, grounds beautifully maintained. Pool area was very nice. Food and price of food at the pool bar was very good and very reasonable. We would definitely stay there again. We stayed in Building 7 right on the lake. The lanai was a good size and we enjoyed sitting out there in the evening. It was very peaceful.
Comment from Hotel Management
Apr 25, 2016 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler

No parking

Posted Apr 22, 2016
Very frustrating that there was very little parkjng
Comment from Hotel Management
Apr 26, 2016 by Eileen, Hotel Management
Thank you for your feedback. We hope to see you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler

Posted Apr 19, 2016
Check in was very quick. Very nice hotel but you can hear eveything next door.
Comment from Hotel Management
Apr 20, 2016 by Eileen, Hotel Management
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler from York, Pa

Well maintained grounds and family friendly

Posted Apr 19, 2016
Pros: The grounds were well maintained, great activities for those who would like to participate, and a very warm and friendly staff.
Cons: Provide shuttle service to Disney Springs and surrounding area.
Location: Need a taxi to visit surrounding area - cost for two / round trip to Disney Springs $45.
The only concern while there, the first day housekeeping did not show. After 3 text messages ( their form of staying in touch , if you have needs) they sent a housekeeper in at 8 pm. The remainder of our week was perfect. The staff was very warm and friendly- evident of a high level of customer service training.
Comment from Hotel Management
Apr 19, 2016 by Eileen, Hotel Management
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope to you’ll stay with us again when your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts