Ratings based on 2,566 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach, fl

Great hotel in the middle of everything

Posted Apr 19, 2017
I don't usually write reviews... However this hotel was great from check in to check out. With so many options in Orlando the choices can be a bit overwhelming. If you are looking at a property in this class and are prepared that you are paying for parking and a resort fee, I really recommend this hotel. Everything was smooth even though there was a Star Wars convention going on. Hotel pool and lazy river were much loved by my 2 year old and my husband. The breakfast though slightly pricey was honeslty worth it! My only complaint was the bed was not the most comfortable but the hotel is incredibly clean and staff incredibly friendly... Especially the check in staff. We loved it so much we booked to go back in June for another get away!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Hotel was excellent. Great service at the bars and restaurants...very accommodating staff. Rooms were clean, fitness facility was clean and great for a quick workout. Would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
The only criticism I have is that we came with 3 children and it took a long time and 3 phone calls to get the kids' beds set up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Very convenient you convention center. Clean place . Parking should be free if you stay there ($20pen night)
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

The lazy pool!!!

Posted Mar 29, 2017
I loved the hotel. Clean helpful and everything is available amazing pool area!!
Comment from Hotel Management
Mar 31, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando! We are glad you had a wonderful time and we hope to see you again soon!
3 out of 5
by A verified traveler

Posted Mar 28, 2017
Tv service did not work. Facilities were not available at schedule times. Would revisit Daves Club. Good BBQ chicken. Best sweet potatoes and quality deserts.
Comment from Hotel Management
Mar 31, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando. We do apologize that your TV service did not work. We are glad you enjoyed David's and we hope you consider staying with us again in the future.
3 out of 5
by A verified traveler from Virginia

Great convention hotel unless filled with teenager

Posted Mar 25, 2017
Pros: The rooms were lovely, the pool was really nice, the service was great - just the deal with the overly rowdy kids were negative.
Cons: Insist that kids under 18 must have more than one chaperone on a hotel floor.
Location: Plenty of theme parks. I only saw the inside of a convention center.
Stayed for a convention and everything was great, beautiful rooms, pools, service, everything you could want. The axe fell when 4,000 some teenagers arrived for a weekend. They were loud, running up and down the hall, music playing... which - when you have to get up at 5am for a flight and you've walked a convention floor all week - is not what you want for your last night there. I called the front desk several times and was told "oh sorry, we only have two security guards on staff and can't help you." Chaperones for these kids were oblivious. (funny that a "future business leaders" conference the kids would be so ill behaved and disrespectful) When I went to check out, I mentioned all of this and they wouldn't take anything off my bill. This will be the last time I stay here for a conference.
Comment from Hotel Management
Mar 31, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando. We do apologize for the inconvenience you faced on your last night. We will address this with our team. Thank you and we do hope you will consider staying with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
My children love all of the activities the Hilton has to offer. They love the lazy river, slide, pools, basketball, golf, etc. Not only is it a great play for those from out of town, but a great staycation as well!
Comment from Hotel Management
Mar 31, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando! We are so glad your family enjoyed everything our resort has to offer! We hope to see you back for more family memories soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Good, but weird

Posted Mar 24, 2017
I liked this hotel, but the room service delivery guy was hitting on me and made me VERY uncomfortable. He stayed in my room WAY too long! My room had a faulty wire and my shower didn't work. It's a really nice hotel and the staff (for the most part) was very nice.
Comment from Hotel Management
Mar 31, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando! We are glad you liked our hotel, and we apologize about any inconvenience you may have faced. We will let the In-Room Dining Manager know so this does not happen to our guests in the future. Thank you!
4 out of 5
by A verified traveler from atlanta

Nice hotel in close proximity to the s convention

Posted Mar 19, 2017
Pros: Room was very clean and quiet
Cons: Improved checkin at the desk
Hotel was fine. Checkin poor. Lots of staff with little efficiency.
Comment from Hotel Management
Mar 21, 2017 by Hilton Orlando, Hotel Management
Thank you for staying with us at Hilton Orlando. We are glad you enjoyed your stay and we are very sorry your check-in process was inefficient. We will address this with our team. Thank you!