Ratings based on 1,072 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

A bit disappointed with room

Posted Apr 4, 2017
Pros: Clean room, staff willing to help sometimes, coffee, tea and hot water available 24hrs. No hidden fees! Working ice machine close to the room.
Cons: Fruits to breakfast menu, fridge and safe in each room, tissues could be better quality. Offer snacks, salad or sandwiches after hours for sale.
Location: Great location if you want to go to universal!
It started out great! Room was ready upon arrival, top floor so you get a nice birds eye view. No hidden or extra charges which is always a good thing. We were very hot and thirsty and the desk lady quickly gave us 2 bottles of water. Great service! Then up to the room. Small. Quickly realized there was no fridge or safe. We did ask about it but they said they had run out and the hotel was full. So no fridge or safe. Came back late at night quite tired, and two bottles of water were only for members but again the desk person felt sorry for me wife and gave the waters. The bed was a bit too soft. However the room itself was clean which room is a big deal.
Comment from Hotel Management
Apr 6, 2017 by Jane, Hotel Management
We appreciate the feedback from your recent stay at our Holiday Inn Express. This property is scheduled for a refresh this summer and we will be adding refrigerator, microwave and in room safe to all of our guest rooms. We hope you will come back and see our changes. Have a great day.
4 out of 5
by A verified traveler from San Francisco

Close to Universal Studios

Posted Apr 4, 2017
Other than that there being a small bug in the trash and the bathroom not being cleaned fully. It was an ok stay
Comment from Hotel Management
Apr 6, 2017 by Jane, Hotel Management
Thank you for sharing your feedback. We will definitely share your comments with our team for improvement. Have a good day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for Visit to Uniiversal

Posted Feb 15, 2017
Pros: Better than average breakfast buffet
Cons: The sheets were always coming off the bed
Location: Free shuttle to universal - but you need to book your ride in advance if you want to go early morning. Decent restaurants within walking distance
Great location and probably the best bargain for what you get (free parking, free shuttle, breakfast buffet, etc.) within the universal area.
Comment from Hotel Management
Feb 16, 2017 by Jane, Hotel Management
Thank you for the nice review. We are happy that you enjoyed the hot breakfast buffet. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia.

Good location close to I4 and the resorts.

Posted Feb 6, 2017
I arrived around midnight to a well lit lobby and a friendly staff. My room was just right. I was able to get to sleep right away and wake up refreshed. I travel to Orlando often and I can always depend on Holiday Inn to meet my needs.
Comment from Hotel Management
Feb 8, 2017 by Jane, Hotel Management
We are so pleased that you enjoyed your stay and had a good nights sleep. We hope to see you again. Thanks for the great review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Exemplary staff with a perfect Universal location!

Posted Jan 30, 2017
Pros: The staff was amazing! The location was ideal. And breakfast was a delicious money saver.
Cons: It would have been very helpful to have a fridge in the room -- and the ice maker in the hallway was broken.
Location: I have no idea other than Universal - there seemed to be many places to eat in the area.
The hotel front desk staff was amazing. They greeted us with a warm, personal welcome and took interest in what we had to say. Each representative was kind and helpful. Our rooms were clean and neat. I particularly appreciated the fact that the climate control settings were on a wall-mounted panel so the kids couldn't reach it. I did think it was strange that there was no refrigerator in the room so I wasn't able to keep baby's milk or leftovers from dinner. The breakfast was fantastic -- and that's the reason we booked at this hotel in the first place! Holiday Inns are well-known for saving you a bundle on one meal of the day. And since there were seven of us traveling together, this added up to a nice big dollar amount. I was disappointed that the pool was outside but we didn't have time to use it anyway. This hotel did offer a free shuttle to Universal but we didn't take it as we would have had to wait for a while. The cab fare to the park was only between $7-$9. Bottom line - this hotel was an excellent choice for us.
Comment from Hotel Management
Feb 2, 2017 by Jane, Hotel Management
Thank you for the nice comments. We are pleased that you enjoyed your stay at our Holiday Inn Express. At this time we do only have refrigerators in our suites. By the end of the year we will have in all rooms. We apologize for the ice machine out of order and hope otherwise all was good with the stay. Thank you.
4 out of 5
by A verified traveler

Close to Universal

Posted Jan 27, 2017 on Hotels
Close to Universal. Good breakfast. Comfortable beds with lots of pillows. No refrigerator.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for the 4 star rating. We do have refrigerators in our suites only at this time. After our summer renovation, all rooms will have refrigerators and microwaves. Have a good day and we hope you will come back and see our changes.
3 out of 5
by A verified traveler

It's ok. Regular hotel.

Posted Jan 21, 2017
Staff are all lovely Breakfast is standard. Nothing great, but something to eat before hitting a park. Shuttle service is straight forward but if you can get a hotel walking distance to universal, that would be better.
Comment from Hotel Management
Jan 23, 2017 by Jane, Hotel Management
Thank you for staying at our Holiday Inn Express. We appreciate the nice comments regarding the staff. Have a great day.
3 out of 5
by Helena

Posted Jan 6, 2017 on Hotels
Decent hotel , staff was very friendly
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you for the nice comments about our hotel. We will be certain to share you feedback with our team. Enjoy your day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the Universal Studio

Posted Jan 2, 2017
It was really nice hotel close to the Universal Studio and have a shuttle bus to Universal. However, you have to reserve shuttle beforehand otherwise there is no seat.
Comment from Hotel Management
Jan 8, 2017 by Di, Hotel Management
We are certainly glad that you enjoyed your stay, and thank you for the information on the shuttle. Enjoy your day.
4 out of 5
by Shannon

Convenient and clean hotel

Posted Jan 1, 2017 on Hotels
It was great ! Staff was friendly and room was clean and it was very close to city walk. Liked having the shuttle bus to take us to city Walk!
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to share your "4 star" review about our hotel! We are thrilled that you enjoyed your stay with us. We do hope you will stay with us again!!!