Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Family of 6 and our English Bulldog...

Posted Oct 11, 2016
When I called I got Elaina and she was excellent. Super helpful as we scrambled away from Hurricane Matthew with 4 kids. They don't allow pets but made exceptions because of the storm and I'm pretty sure he left as their mascot. The restaurant was yummy and kids got to eat free with coupons. Our first time as a family in a hotel with two beds and we did fine. Kids liked the fitness center but I disliked the shower water temperature max. We also got hot in the room with the a/c at max but there's a lot of us. I'd stay there again if we took a trip Orlando. The UCF/Waterford Lakes area especially.
Comment from Hotel Management
Oct 17, 2016 by Amber G. , Hotel Management
We so enjoyed having your family stay with us. You are quite right, your English Bulldog was a hit at our property. It is a wonderful feeling knowing that we were able to offer your family so comfort and reassurance during Hurricane Matthew. We hope you returned home to find that the storm passed by your home without incidence. We are sorry to hear that you experienced an issue with the air conditioner and water temperature during your stay. I will be sure to alert our maintenance team so it can be corrected. We look forward to your next visit. Sincerely, Amber G. Administrative Assistant
2 out of 5
by A verified traveler

Not bad, but noise ruined our stay

Posted Oct 8, 2016
Pros: clean
Cons: staff
Location: 5 min of driving to Waterford Lakes Plaza.
This is a good 3-stars hotel, the room was very clean and well decorated. But our stay was ruined by construction work that was going on exactly above our room: we had to tolerate the noise up until 11.15 PM! Having a little kid and elderly person in the room - it was a nightmare. I think every hotel must be obligated to post on its website a notice about under-construction condition, so travelers with kids wouldn't be trapped and could book a quiet hotel. P.S.: front desk staff could be more friendly. We were evacuated from the hurricane zone, were stressed and tired - didn't hear a word of kindness from the staff.
Comment from Hotel Management
Oct 12, 2016 by Amber G. , Hotel Management
We would like to take this opportunity to apologize for the issues you experienced during your stay. The noise level was a direct result of preparing the hotel for Hurricane Matthew. We apologize that the noise added to the stress of having to evacuate your home. We sincerely hope that your home made it through the hurricane with no damage and all of your friends and family are safe. Again, we apologize for the poor experience and we hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Amber G. Administrative Assistant
5 out of 5
by A verified traveler

Posted Sep 13, 2016
We loved this hotel! It was close to our families home, and nothing is ever close in orlando! The staff was great! The hotel was really clean! But unfortunately... the pool was closed for maintenance...
Comment from Hotel Management
Sep 18, 2016 by Amber G. , Hotel Management
We are so happy to hear that our location made your trip so convenient. Allow me to apologize for the pool being closed for the day. We were in the process of performing quarterly maintenance to ensure the safety and well being of our guests. We hope the next time you plan a trip to visit your family in East Orlando, we will be your hotel of choice. Best Regards, Amber G. Administrative Assistant
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
We are thrilled to see that we were able to provide you with a 5-star experience. We hope the next time you are in the UCF area, you will visit us again. Sincerely, Amber G. Administrative Assistant
5 out of 5
by A verified traveler

My husband and I loved our stay it was very quite

Posted Sep 6, 2016 on Hotels
I loved it can't wait to stay again
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
We can't wait for your next visit either. We are thrilled to hear that we were able to provide a such a comfortable and relaxing stay. Thank you for taking the time to leave such a wonderful review. We hope to see you the next time you are in the UCF area. Sincerely, Amber G. Administrative Assistant
3 out of 5
by A verified traveler

Posted Sep 4, 2016
The staff who checked me in and out were great. They were very nice and efficient. When I got to the room it was a little warm, and there was small roach in the bathroom when I turned the light on. Other than that the place was fine.
Comment from Hotel Management
Sep 6, 2016 by Amber G. , Hotel Management
I am so glad to hear that you had such a wonderful experience with our team, but I am alarmed that you encountered issues in your room. We have alerted our pest control service on the issue in the guest bathroom and they are taking the necessary steps to correct the problem. Thank you for pointing out the room temperature on check-in. This is an area that we can focus on with our housekeeping team to ensure it does not happen in the future. We appreciate you taking the time to bring these issues to our attention. It allows us to constantly improve our product and team. We hope the next time you are in the UCF area you will visit us again, at which time I am confident we will not only meet, but exceed your expectations. Sincerely, Amber G. Administrative Assistant
5 out of 5
by A verified traveler

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
We are thrilled to see that you had such a wonderful stay. We hope you will stay with us again the next time you are in the East Orlando; and we can provide you with another 5-star visit. Best Regards, Amber G. Administrative Assistant
4 out of 5
by Maureen

Posted Aug 30, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
We are so glad to see that you enjoyed your stay. We hope the next time you are in the UCF area you will visit us again at which time I am confident we will provide you with a 5-star experience. Best Regards, Amber G. Administrative Assistant
5 out of 5
by ana

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thank you so much for your 5-star review of our hotel. We hope you will visit us again the next time you are in the UCF area Sincerely, Amber G. Administrative Assistant
5 out of 5
by Heather

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thank you for the 5-star rating, we are thrilled that you enjoyed your stay and look forward to your return visit. Best Regards, Amber G. Administrative Assistant