Ratings based on 603 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to UCF

Posted May 8, 2017
Nice staff, clean rooms, great price Will go again
Comment from Hotel Management
May 17, 2017 by Amber G. , Hotel Management
We appreciate your 5-star rating. We hope the next time you are in the UCF area you will visit us again. Best Regards, Amber G. Administrative Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good UCF Area Hotel

Posted May 6, 2017
Good hotel if you are staying in the UCF area. Wouldn't hesitate to return.
Comment from Hotel Management
May 17, 2017 by Amber G. , Hotel Management
It is wonderful to hear that you had such a great stay. We can't wait to welcome you back. Sincerely, Amber G. Administrative Assistant
4 out of 5
by Michelle

Convenient & clean

Posted Feb 27, 2017 on Hotels
Average
Comment from Hotel Management
Apr 2, 2017 by Amber, Hotel Management
We are very happy to see that you found your stay to be both convenient and clean. We hope the next time you are in the area we will see you again. Best Regards, Amber G. Administrative Assistant
4 out of 5
by Tanya

Good Value for your Money

Posted Feb 23, 2017 on Hotels
The hotel was clean and the staff was very friendly and accommodating. While the hotel has done some updates, there are little things that still could use some updates- paint chipping, older toilets, bathroom wear and tear, etc. The value for your money can't be beat, however, and I would definitely stay there again.
Comment from Hotel Management
Apr 2, 2017 by Amber, Hotel Management
Thank you for your wonderful review. We continue to update and improve both the rooms and the common areas. We can;t wit until you return and see the updates to the property. Best Regards, Amber G.
5 out of 5
by Chethan Kumar

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by Amber, Hotel Management
Thank you
5 out of 5
by Pamela

Posted Feb 6, 2017 on Hotels
Alana let me check in hours early. Very nice staff.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Alaina was absolutely thrilled that she was able to make your stay so wonderful. Thank you for mentioning her by name and allowing us to congratulate her on a job well done. Best Regards, Amber Graham Administrative Assistant
5 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
We are so happy to see that we were able to provide you with a 5-star visit. We hope the next time you are in the UCF area we will be your hotel of choice. Sincerely, Amber G. Administrative Assistant
4 out of 5
by MARIO

CLEAN, BEAUTIFUL AND ENCHANTED INSIDE

Posted Feb 5, 2017 on Hotels
IT AND 'S A NICE HOTEL, GOOD SURROUNDING
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
I am so glad we could provide you with an enchanted evening. WE are confident that when you return to the UCF area we will be able to provide you with a 5-star stay. Best Regards, Amber G. Administrative Assistant
5 out of 5
by Leslie

Posted Jan 16, 2017 on Hotels
Hotel was great very nice staff. The breakfast in the restaurant and the staff were excellent. My room needed some maintenance. The light over the mirror and hairdryer were not working. They did leave a spare unit on the shelf below that mounts to the wall. I am not sure why it wasn't just installed. The drain in the shower was very slow so you have ankle deep water while you showered. I told the front desk when we checked out. Other than that it's a very nice place just renovated in 2015. Room number was 312.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Thank you so much for bringing the issues to our attention. They have since been corrected. We apologize for the issue with the hairdryer, I have alerted the maintenance team that the new dryer was left on the counter and not properly installed. Our team is usually very good at following through and I apologize that these items in your room fell through the cracks. It is wonderful to see that even with the issues you experienced you still had a wonderful stay. We hope the next time you are int eh area we will see you again. Best Regards, Amber G. Administrative Assistant
1 out of 5
by charles

Posted Jan 15, 2017 on Hotels
Room air conditioning was poor , and this is January. Service in restaurant was very poor as knowledge of their menu or needs of table service was terrible. And the price at $118.00 per night with NO comp breakfast at a Holiday Inn Express what is UP with that? Definitely read the whole booking before coming to this hotel.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Charles, We would like to take this opportunity to apologize for any confusion when booking your room. Our property is a full-service Holiday Inn with an on-site restaurant. The complimentary continental breakfast that you are referring to is offered by another fantastic IHG brand the Holiday Inn Express. Our property does offer several packages where breakfast is included in the stay, but complimentary breakfast is not offered for our brand due to our breakfast being cooked to order from our restaurant. I would like to apologize for the issues you experienced both in your room and with our team. The service you received was not up to our usually standard and rest assured that this will be addressed with our management team. We hope the next time you are in our area we will have the opportunity to provide you with the five-star stay that our team is capable of and you so readily deserve. Sincerely, Amber G. Administrative Assistant