The staff who checked me in and out were great. They were very nice and efficient. When I got to the room it was a little warm, and there was small roach in the bathroom when I turned the light on. Other than that the place was fine.
Comment from Hotel Management
Sep 6, 2016 by Amber G. , Hotel Management
I am so glad to hear that you had such a wonderful experience with our team, but I am alarmed that you encountered issues in your room. We have alerted our pest control service on the issue in the guest bathroom and they are taking the necessary steps to correct the problem. Thank you for pointing out the room temperature on check-in. This is an area that we can focus on with our housekeeping team to ensure it does not happen in the future. We appreciate you taking the time to bring these issues to our attention. It allows us to constantly improve our product and team. We hope the next time you are in the UCF area you will visit us again, at which time I am confident we will not only meet, but exceed your expectations.