Ratings based on 384 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from Huntington Beach, CA

Close to the airport and reasonable price

Posted Jul 24, 2017
Pros: convenient location to/from the airport.
Cons: Housekeeping and breakfast.
Location: Very close to the airport. There is not much to do nearby.
It is decent if you are looking for a place to stay for a reasonable price. But, in general, here is nothing to write home about.
1 out of 5
by A verified traveler

Gross! Runs for the hills!

Posted May 21, 2017
Pros: Nothing!
Cons: There needs to be some major cleaning!
I thought this hotel would be some what decent for $200!! It was so dirty that I didn't let my children sleep underneath the blankets. The trash can was full of trash and the bathroom was filthy! Toothpaste all over the sink, an inch of dust on the vent in the bathroom. I wouldn't take a shower in that bathroom if someone paid me to! It literally looked as if they made the beds and that was it after the previous customers left.
Comment from Hotel Management
Jul 5, 2017 by Yash Pandit - Ecommerce Manager, Hotel Management
Thank you very much for staying with us. Please accept my apology regarding service issues in your room. We take room cleanliness very seriously and have procedures in place where every room is double checked by our housekeeping leaders prior to having new guests arrive. Obviously steps were missed so I have shared your comments with our Director of Housekeeping so that this is not repeated in the future. Thank you again for your honest feedback. We are in the middle of a complete makeover and renovation. We hope you can give us another chance.
4 out of 5
for Families
by A verified traveler

Posted Apr 13, 2017
Good location for morning departures out of MCO. Hotel/room were clean. Staff brought up a rollaway bed which was actually comfortable.
Comment from Hotel Management
Apr 13, 2017 by Yash Pandit E-commerce Manager , Hotel Management
Thank you for your review. I am delighted to hear you enjoyed your stay with us and that our staff was helpful. We hope you stay with us again on your next trip.
1 out of 5
by A verified traveler

Don't stay

Posted Apr 3, 2017 on Hotels
Dirty room and bathroom. Hair in a sandwich. Fire alarm went off 4 times in the middle of the night.
Comment from Hotel Management
Apr 5, 2017
Thank you for your review, & can I start off by apologizing for those inconveniences you experienced with us as these are not our hotel standards. We did have a situation with the fire alarm which was due to guest violating our rules. We hope you give us another chance to prove ourselves.
5 out of 5
by John

Great hotel with easy accessibility to the airport

Posted Mar 20, 2017 on Hotels
Very comfortable room. Great staff with good attitudes. Fifteen minutes from the airport with easy access.
Comment from Hotel Management
Apr 5, 2017
Thank you! Hope to see you again.
2 out of 5
by david

Overpriced in Orlando

Posted Mar 16, 2017 on Hotels
Hotel overpriced,room smelled like stale smoke,many little in need of repair,bathtub stained looked dirty. Traveling and needed to leave car in hotel parking lot, was told there was a $10.00 a day charge after being told we could park at No additional charge. Manager Tyneisha was helpful and understanding and solved parking issue.
Comment from Hotel Management
Apr 5, 2017
Thank you for the review we try to keep our pricing competitive while still offering the best value to our guest. I'm glad one of our managers was able to help make your trip with us a bit better.
3 out of 5
by Charisse

Posted Mar 15, 2017 on Hotels
Family trip to Orlando, my last 24 hours I got food poisoning. Husband checked me into Holiday inn and flew home with kids. Overall the stay was quiet. At 10 pm when I could lift my head and call desk for help getting Tylenol for fever, was told the shop just closed nothing they could do, couldn't even get toast. Oh well, otherwise nice place.
Comment from Hotel Management
Mar 17, 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Yash, P E-commerce Manager
2 out of 5
by A verified traveler

Just Okay

Posted Mar 12, 2017 on Orbitz
I have stayed at much better places. The staff appeared to be rushing us out the door when trying to check out. I would give this places a 2.5 rating but they didnt have the option..
Comment from Hotel Management
Mar 17, 2017 by E-commerce Manager, Hotel Management
Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Yash, P
3 out of 5
by Chris

Posted Mar 3, 2017 on Hotels
Everything was good other than the shuttle to airport driver slept in. They did pay for the cab to the airport but it was tight getting to our flight on time.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Hey Chris, Thank you for your review. We hope you enjoyed our hotel & I'm very sorry about the inconvenience. It's great to hear that our staff was able to provide you with an alternate accommodation. Come and stay with us again on your next stay in Orlando
3 out of 5
by Kalvin

convenient and clean!

Posted Feb 27, 2017 on Hotels
Nice and close to the airport. Nothing special, just everything you would expect.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you Kalvin, our location is one of the most convenient option to anyone traveling thru Orlando International Airport. We continue to raise our expectations and hopefully you can give use another stay to experience that.