Ratings based on 526 Verified Reviews

3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 8, 2018
Upgraded and looks a lot bettter. Not a fan of their parking rules and charges.
Comment from Hotel Management
Jun 14, 2018 by Bob, Hotel Management
We're glad you loved the new look, we're so excited about it. Thank you!
3 out of 5
by A verified traveler

Posted Jun 3, 2018
Comment from Hotel Management
Jun 14, 2018 by Bob, Hotel Management
Thank you for your rating, we appreciate your feedback.
5 out of 5
by A verified traveler from Orlando Florida

Posted May 29, 2018
We were happy with are stay there everyone Was very willing to help place was clean breakfast was good with stay was very willing to help place was clean breakfast was good would stay there again
Comment from Hotel Management
Jun 14, 2018 by Bob, Hotel Management
That's so awesome! We appreciate you choosing our hotel and look forward to serving you again.
4 out of 5
by A verified traveler from Orlando

Posted May 21, 2018
Ignored by 2 staff members at check in. Did not even offer a “just a minute and I will help you.”
Comment from Hotel Management
May 23, 2018 by yash p., Hotel Management
Thank you for the honest review. I'm so sorry that you had a negative experience with our staff. Issues with our team members are always especially troubling. Even with the best facility in the world, it's the staff that makes the guest experience. We take feedback such as yours very seriously and have tweaked our policies and procedures so that we can continue to improve and provide great service. Thank you again for your candid remarks and we hope to welcome you back soon.
2 out of 5
by A verified traveler from Halifax, NS

Posted May 18, 2018
Checked in after a flight with our one year old. We clearly had a reservation for an “executive king suite”, and I was able to show the staff the email confirming this with our reservation code. We were told that those rooms are only available to their premium members, and I was asked if I would like two double beds. I explained that I wanted the room I booked and paid for. In the end I took a regular King suite because I was exhausted and it wasn’t worth the argument. The power went out multiple times through the night, and though I’m sure this was no fault of the hotel it impacted our sleep and our experience as the tv automatically turned on when the power came on each time- waking everyone up. The staff were friendly, but not interested in honouring our reservation. If there was some miscommunication between Expedia and holiday inn about what types of rooms should be available to book, that should not have turned into our problem.
Comment from Hotel Management
May 25, 2018 by yash p., Hotel Management
Thank you for taking the time to provide us with your review of our hotel. I apologize that our team did not provide you with the outstanding stay you deserve. I would like the opportunity to speak with you to get more specific details so that I can better identify where we fell short. I would also like to discuss what we can do to make it up to you. Please call or email me at your convenience. I hope that we will have another occasion to meet your expectations and to welcome you back in the near future. Please let me know beforehand so I can personally arrange your next reservation, and to make sure that you have a pleasant stay. If I can be of any assistance in the meantime, please do not hesitate to contact me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2018
The wait for early check in was terrible but other than that the stay was nice.
Comment from Hotel Management
May 9, 2018 by yash p., Hotel Management
Thank you for review. Please accept my sincerest apologies for the problems you encountered during your recent stay. I am sorry for the issues that you experienced at our front desk, this past week we've had some major technical issues and are working diligently to fix and improve so that this never happens again. I have shared your comments with my management team and rest assured, immediate corrective action will be taken. I hope that you will give us another chance on your next trip in Orlando.
2 out of 5
by A verified traveler

Basic Airport Hotel

Posted May 7, 2018
Had issues with having the wrong credit card on file. Needed to change at the counter, which caused some inconvenience. Had 3 people in line to check in. Two of the three people behind the counter left, leaving 2 people in line looking to check in.
Comment from Hotel Management
May 10, 2018 by Yash P., Hotel Management
Your review was troubling, please accept my sincerest apologies that your stay did not meet expectations. We try very hard to provide all of our guests with the comfort and excellence they deserve, and I'm very sorry that we fell short of this. These details have been shared with my team, and we're going to take every measure to correct where we went wrong. Thank you again for sharing your feedback. We look forward to welcoming you back the next time that you're in Orlando.
1 out of 5
by A verified traveler from Nj

Posted May 7, 2018
At 8 pm rooms weren’t ready keys given to occupied rooms Check in line 20-30 deep Staff just standing around not informing guests as to situation Horribly managed hotel and there are huge choices in Orlando
Comment from Hotel Management
May 10, 2018 by Yash P., Hotel Management
Please accept my sincerest apologies for the problems you encountered during your recent stay. I am sorry for the issues that you experienced at our front desk. We certainly fell short of delivering the guest experience we strive for. I hope that you will give us another chance to prove ourselves and show you why we take great pride in the service we provide to all our guests, every day. Please join us again soon!
3 out of 5
by A verified traveler from orlando florida

Posted Apr 21, 2018
At one point there were 5 people behind the counter and I waited 10 minutes before anyone called me over for check in :(
Comment from Hotel Management
Apr 23, 2018 by Yash P., Hotel Management
Thank you very much for being our guest and for also for sharing your experience. Please accept my sincere apology for the lack of attention from the reception desk. We failed to live up to your service expectations and our own standards. I'm sorry that you did not experience us at our best. Rest assured, we are taking immediate action to prevent this from happening again and I have shared your comments with our management team to come up with an action plan for better training of our staff. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Apr 19, 2018
WE always have a good time at the Holiday Inn. I think they need more staff to get to the rooms earlier in the day.
Comment from Hotel Management
Apr 23, 2018 by Yash P., Hotel Management
Thank you so much for being our guest and for sharing your experience. I was delighted to hear that you thoroughly enjoyed your stay at the Holiday Inn Orlando Airport. We love making our guests feel at home and it's wonderful to hear that we accomplished that goal. As far as our rooms go we try our best to get them cleaned as fast as possible without sacrificing quality. Our check-in is also at 3 pm and all our rooms are usually cleaned by then.Thanks again for your comments and we hope that you'll stay with us again very soon!