Not as expected
Posted Jan 18, 2017
The only good thing we liked was the good and helpful staff.
We stayed there for 6 nights and till the last day we were getting lost every time we get out of the room (THERE'S NOT ENOUGH DIRECTION & EXIT SIGNS). We even couldn't get to the adult pool because we didn't know how to get there.
This is NOT a hotel system, it's more like a MOTEL system, especially with the pool closing at 9:00 p.m, and they don't even let you sit around the pool, every thing is closed in that area after 9. So we really could spend these money somewhere else more beautiful and more as a real hotel. (TOO MUCH MONEY FOR PLACE DOESN'T DESERVE IT).
The water in the water park was TOO COLD.
When we asked them about Walt Disney World tickets, they gave us a good deal but we had to go on a trip in order to get that deal. This was terrible, they said it's going to be only one hour and a half, but when we went there, they kept us for 5 hours talking about time share, it was such a headache until they finally gave us the tickets for Disney.
When we booked, it was saying suite with a king bed, but the room we got it didn't have a king bed, it was a queen bed.
Comment from Hotel Management
Jan 27, 2017 by Mkahramane , Hotel Management
Thank you so much for staying with us and taking the time sharing your feedback. I am delighted to hear you were very pleased our friendly staff. I would like to extend my sincere apologies for any inconvenience during your visit. I am sorry to hear you kept getting lost despite all of the Hotel maps by each of the elevators, by the lobby area, by the pools entrance as well as by the market place as well. I do apologize about the hours of operations for the pool did not meet your needs during your visit. We have Guest Services desk manned by Expedia where our guests are able to purchase all attractions tickets and assist with any of the activities around the Central Florida area, they are no discount offered here. While if you choose to do the tour through Orange Lake Vacation Club, there is a big saving but once again, you would need to attendant the presentation. Your comments would be shared with their management team to further follow up with your comments. I hope you had the opportunity to bring your concerns to us while here.
Thank you again for staying with us and look forward to restoring your faith.