Ratings based on 732 Verified Reviews

3.8 out of 5
73% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Alberta, Canada

Disappointed with this one.

Posted Jun 7, 2017
Pros: The size of the suite
Cons: Having more staff. Cleaning and supplying towels on a daily basis.
Location: Location was good with lots of things shopping and Disney World, etc nearby. A car is a most definite requirement.
We had contacted hotel months prior to arrange to be located with adjoining rooms with family or next to each other. On day of arrival, when checking in, we asked for adjoining rooms and they said they blocked them for our family who was arriving later. An hour or so later, we checked again, rooms were blocked next to us. Check in was at three and we had to wait until after four to get into room and until 5:30 p.m. for towels. When family checked in they were in a completely different building since they ignored the blocking of the rooms. Family had to move rooms the next day after much complaining to management. No compensation was given for the hassel and aggravation in getting this arranged. The rooms were not cleaned on a daily basis and the amount of towels we had kept getting lower and lower each time staff did come in to clean. The suite was nicely appointed, but getting towels or facecloths was challenging. They are certainly understaffed for the size of the complex. Extra fees are expensive. The outside of the buildings needed some paint, etc.
Comment from Hotel Management
Jun 10, 2017 by HotelMgmt, Hotel Management
We do our best to accommodate our guest’s requests and apologize for any inconveniences you were faced with. Our management team will address your feedback about your check in experience and our housekeeping to make improvements. Thank you for letting us know about your stay at our resort.
3 out of 5
Recommended
for Everyone
by A verified traveler

Kid friendly

Posted Jun 7, 2017
Nice hotel but when I checked in there was no towels and washcloths in my room when they finally brought them they said they ran out of washcloths! Never got them they gave us hand towels to use as washcloths. Over all we enjoyed our stay.
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
While we are pleased you enjoyed your stay, we do regret any inconveniences you experienced with the linens for your guestroom. Our management team is working with our housekeeping staff to make improvements. We hope that you will visit with us again at Holiday Inn Resort Orlando Suites – Waterpark.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Loved it, everyone was really nice and the room was nice and comfortable
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
We are excited to read you loved your stay and appreciated the comfort we provide! Thank you for choosing to visit with us at Holiday Inn Resort Orlando Suites – Waterpark. It will be a pleasure to welcome you back and provide you with another enjoyable experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Waterpark best feature

Posted Jun 4, 2017
Hotel needs repairs. Rooms smaller than expected. Waterpark was nice.
Comment from Hotel Management
Jun 15, 2017 by HotelMgmt, Hotel Management
Our waterpark is a favorite among our guests looking for a fun way to cool down especially after a day touring our local attractions and we’re happy you appreciated this too. We’ll share your comments about the appearance of our hotel with our team to make improvements. Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel

Posted Jun 4, 2017
During weekends the swimming pool is really full, you will never find a seat
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
While we are delighted you found our hotel to be nice, we do regret if our pool area was a little crowded for your liking during your visit. Thank you for sharing your impressions of our resort. We hope that you will visit with us again at Holiday Inn Resort Orlando Suites – Waterpark.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Very nice place to be with kids because have a kid water park
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
Our waterpark is perfect for spending the day with the family and we are pleased you enjoyed this too! Thank you for staying with us at Holiday Inn Resort Orlando Suites – Waterpark and for your review. It will be a pleasure to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Disney trip

Posted May 29, 2017
Nice size hotel, clean, staff very nice, close to disney parks, family type place,great for kids.Would recomend it.
Comment from Hotel Management
Jun 10, 2017 by HotelMgmt, Hotel Management
Your review and recommendation is deeply valued and we thank you! We are delighted to learn the comfort, service, amenities and our convenient location made your stay enjoyable. We look forward to welcoming you back to Holiday Inn Resort Orlando Suites – Waterpark again for another terrific stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester, ct

Very nice

Posted May 28, 2017
We had a great time. It was excellent. Very friendly the staff's.
Comment from Hotel Management
May 31, 2017 by HotelMgmt, Hotel Management
How wonderful to hear you had a great time during your visit and appreciated the warm welcoming service from our staff! Thank you for choosing to stay with us at Holiday Inn Resort Orlando Suites – Waterpark. The next time you are in the area, we look forward to welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Kids loved it!

Posted May 27, 2017
My only complaint is that my room was not cleaned daily. I had to call and request extras like towels daily because of this problem.
Comment from Hotel Management
May 31, 2017 by HotelMgmt, Hotel Management
We are excited to read your children had a terrific time at our resort! We will share your feedback about your guestroom with our housekeeping to ensure we are always providing the best experience for our guests. Thank you and we look forward to welcoming you and your family back to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Experience

Posted May 24, 2017
The staff is super friendly and helpful. Love the shuttle access to Universal Studios and SeaWorld. The Marketplace was a nice spot for kids to play in arcade while we grabbed a drink at the bar station. Would definitely stay here again.
Comment from Hotel Management
May 25, 2017 by HotelMgmt, Hotel Management
We love that you found everything you needed to make your stay complete! Our location is perfect for enjoying our area attractions and then coming back to relax while the little ones continue to have fun. We’re happy you would stay with us again at our resort and we can’t wait to welcome you back.