Ratings based on 1,180 Verified Reviews

3.6 out of 5
65% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 25, 2017
Loved the water slides etc., but the room was bit very clean. Pretty sure we saw a cockroach and there was definitely a mold issue.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Fun for All

Posted Sep 23, 2017
Pros: The room was spacious for all 5 of us.
Cons: When we checked out there were charges for the pool that we were unaware of that we felt we should have ben made aware of at check in.
We were welcomed with smiles. Check in was fast and early. The water park was so much fun for all of us. Ages from 56, 30's, teens and a 3 yo. Was also nice to have food on the premises. Also had fun in the arcade.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, fun hotel

Posted Sep 22, 2017
Pros: Activities, pool
Cons: In house menu
Location: Very close to International Dr. Where you can find anything
The room is awesome with little kitchen, separate room with bunk beds for kids and series room with door for parents. Super fun pool/slides, fun stuff to do. No reason to leave hotel. Fantastic vacation!
Comment from Hotel Management
Sep 23, 2017 by HotelMgmt, Hotel Management
It’s wonderful that your family had a great time at our resort, enjoying our spacious rooms and all the fun amenities offered to our guests. Our staff was happy to provide you with a five-star experience! Please stay with us again soon at the Holiday Inn Resort Orlando Suites – Waterpark. Thank you!
2 out of 5
by A verified traveler

Dirty with bugs

Posted Sep 20, 2017
We had bugs crawling on toilet, along floor wall in bathroom and on bathtub, furniture in room was dirty. Bugs on kitchen sink and large bug (cockroach?) on wall day of departure. Does have nice big pool and activities for kids. Overall hotel needs tlc. Has great potential for good hotel. Just not there
Comment from Hotel Management
Sep 23, 2017 by HotelMgmt, Hotel Management
It is truly disappointing to read comments like yours. We take your concerns seriously as there is a strict protocol that must be followed once a report is filed, and we will look further into your comments. Your feedback is appreciated, and we hope to regain your trust for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to everything

Posted Sep 19, 2017
Stay was great and Mustafa was awesome .I would recommend to a friend.
Comment from Hotel Management
Sep 21, 2017 by HotelMgmt, Hotel Management
Our staff was pleased to welcome you and we’re glad you enjoyed your stay and our convenient location. Mustafa will be happy that you appreciated his top-notch service. We thank you for your recommendation of the Holiday Inn Resort Orlando Suites – Waterpark and hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Loved the room size and amenities! Great pools and food court is extremely convenient!
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
Thank you so much for your wonderful review. Our guests have a wide variety of amenities available, including multiple dining options, activities and entertainment so we are glad you had the chance to enjoy these during your visit. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh pa

Posted Sep 18, 2017
Nice hotel. Convenient to all attractions. Clean/ modern rooms, restaurants and entertainment was awesome. And the water park, pools, hot tub- what else do you need. It was an awesome getaway with kids. And stuff was professional and helpful. We' ll be back again.
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
We could not have said it any better! There really is no reason to leave our property once you arrive. Our variety of dining options coupled with our amenities make a staying with us the perfect place to visit in Orlando. Thank you so much for your wonderful review. We'll see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from argentina

Excellent for kids!!

Posted Sep 18, 2017
Amazing waterpark and activities for kids Perfect location to be near all parks
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
We think kids of all ages would have an amazing time here and your review has truly made our day! Our hotel features spacious accommodations with countless amenities keeping our guests' ultimate comfort and convenience in mind. We look forward to your next stay at with us.
1 out of 5
by A verified traveler

Most disgusting hotel I have ever stayed in!

Posted Sep 18, 2017
Pros: Nothing
Cons: Everything
Literally the most disgusting hotel I have ever seen. I would have rather stayed in a truck stop motel than this place. The trash smell & overall dirtiness was overwhelming. I wouldn't let my kids run barefoot or use any of their facilities. Do not stay here!
Comment from Hotel Management
Sep 21, 2017 by HotelMgmt, Hotel Management
Thank you for your comments. It’s disappointing to hear that a guest is not impressed with many aspects of their visit. We assure you that our staff is always available to address your concerns during your stay. We hope to regain your trust for another stay in the future.
3 out of 5
by A verified traveler

Hotel close to Disney parks

Posted Sep 18, 2017
The hotel was fine before the hurricane preparations began. Although, the management was well prepared with hurricane disaster relief, the staff was unorganized and didn't handle the situation the best they could have. The manager was not accommodating and billing was quite an issue. We checked out of the hotel few days ago and are still waiting for over $200 in refunds from charges that shouldn't have been added in the first place. Billing is not reliable with the staff and I couldn't trust them.
Comment from Hotel Management
Sep 21, 2017 by HotelMgmt, Hotel Management
Many third-party bookings are paid through an outside agency and not directly to our resort. For billing issues paid through a third-party, you may need to contact the booking agent to ensure your account is credited properly. We hope to welcome you back during better circumstances. Thank you.