Ratings based on 1,027 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Posted Aug 20, 2017
Excellent experience. Everything was good! I strong recommend .
for Everyoneby A verified traveler from chicago
Comfort and ConvienencePosted Aug 20, 2017
Was a great experience! Our suite was just what we were looking for!
for Familiesby A verified traveler from Wales, UK
Lovely hotel, good shuttle service to parksPosted Aug 19, 2017
Pros: see above
Cons: nothing really, it was great for our stay to visit parks, bit further out if you fancied doing other things such as going into city, beaches etc
Location: The hotel was well located close to Disney, a bit further on shuttle to Universal.
The hotel was well located close to Disney, a bit further on shuttle to Universal. Staff very helpful. Food was ok and con concierage service was excellent if you wanted something different. About 20 mins transfer from airport.
for Everyoneby A verified traveler from Massachusetts
Posted Aug 19, 2017
Good time with the family. Nice place to stay. Water park was always super packed! Could never find a table or chair for my family to relax and take a break on. Second pool was always better to hang out at. My children loved the pool & hot tub.
for Familiesby A verified traveler from Colorado
Fun family friendly place to stayPosted Aug 18, 2017
Pros: Staff, amenities available, appreciated the signs for quiet time at 10PM
Cons: Trash in corridors and stairways; slow service in food court - but food was excellent; parking fills up fast in the evenings
In general, this was a fun experience for our family with lots to do. Staff members were all very nice and helpful when help was requested. It was not the cleanest of places overall, but honestly with the volume wasn't expecting it to be. I wish we had a choice about the resort fee - due to the nature of our stay we were only able to use the on site facilities the first 3 out of 8 days, but I knew this going in that we did not have an option. The staff at the pool site were exceptionally engaging and had lots of fun things to do for the kids! Overall I would recommend this for families - but know that it is a very busy place every day.
by A verified traveler from NY
Close This Rat Hole Down!!!Posted Aug 18, 2017
The staff is very standoffish, room service is terrible, it's took them nearly 3 days to come and clean the room after two request, the food was terrible, overpriced food for children, they nickel and dime you for everything, they rip you off with the pass for the laser as the experience is extremely short with long lines, and the bathrooms are very dirty outside in the pool areas. I would never go back or recommend the holiday inn/fake Nickelodeon resort to anyone .
for Everyoneby A verified traveler from va
Nice family resort.Posted Aug 18, 2017
Enjoyed the daily activities. Staff interaction was great.
for Everyoneby A verified traveler
Good hotel stayed on 08/12/17Posted Aug 18, 2017
I wasn't hesitant to booked the hotel because of the bad reviews but at the end I got it and it was a wonderful choice my family loved it good location. The hotel is an older building but it's still in great condition the staff was great. The pool was aswome I would definitely recommend and stay there again.
for Everyoneby A verified traveler from london
Lovely with the waterparkPosted Aug 17, 2017
My children had lots of fun,especially my daughter who made use of the water park almost daily,The distance to Disney is close.
for Everyoneby A verified traveler from ohio
Very nicePosted Aug 17, 2017
Very clean management very good safe close to shopping