Ratings based on 1,544 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 24, 2016
Air conditioning is old be aware check your room. Getting old needs upgrade
Comment from Hotel Management
Sep 26, 2016 by grod, Hotel Management
We always try to provide our guests with a valuable stay and we will review your comments with our operations team to ensure our quality is consistent. We look forward to having you back with us once again. Management
4 out of 5
by A verified traveler from Michigan

Fair hotel with great location

Posted Sep 12, 2016
Pros: Location and room size.
Cons: Bathroom is too small and there were no enough towel hooks. Room was not very clean. Although windows are sealed, there a mosquitoes and a moth in it.
Location: Great location and easy access. Close to Universal Studios and has a Starbucks near as well.
The hotel was located right in front of Universal Studios and offers free parking and free wi-fi.Offers also free transport to Universal Studios. Rooms have a good size, although bathroom is small. Staff is friendly and helpful.
Comment from Hotel Management
Sep 14, 2016 by grod, Hotel Management
Dear Guilherme, We appreciate hearing from our guests and are extremely sorry about the problems you had while you were with us. I can assure you that situations like this are a rarity and not the norm. I hope that you will back to stay with us once again. General Manager
5 out of 5
by A verified traveler from California

Nice hotel accross the street from universal

Posted Sep 1, 2016
I was very pleasantly surprised by the location and quality of this hotel. The hotel is right across the street from universal and offers a free shuttle to the park. The rooms are spacious and the beds are extremely comfortable after a long day of walking. Two thumbs up :)
Comment from Hotel Management
Sep 2, 2016 by grod, Hotel Management
Dear Jordan, We are delighted that you had a great stay with us. Thank you for posting such great review. We invite you back the next time you are in the Orlando area. Management
5 out of 5
by A verified traveler

BUENO, BONITO Y BARATO

Posted Aug 23, 2016
El hotel super bien ubicado, el personal es muy amable. Esta cerca de universal studios. Tienen un shuttle gratuito con ciertos horarios en especifico. Y si se te llegara a pasar el shuttle puedes irte incluso caminando. Tiene un Fridays a lado, donde te incluye un desayuno.
Comment from Hotel Management
Aug 24, 2016 by Management, Hotel Management
Gracias por escribir la gran respuesta de su estancia reciente. Estamos encantados de que hayas tenido un tiempo increíble. Esperamos dar la bienvenida pronto nuevamente! Gerente general
2 out of 5
by A verified traveler

You can't walk anywhere, everything is far away

Posted Aug 22, 2016
Although the staff was very friendly they charge an extra 100$ on your card for a deposit and the rooms are old, outdated and the carpet was filthy.
Comment from Hotel Management
Aug 29, 2016 by Management, Hotel Management
We always try to provide our guests with a valuable stay and we will review your comments with our operations team to ensure our quality is consistent. General Manager
4 out of 5
by A verified traveler from Charlotte, NC

Convenient to Universal

Posted Aug 22, 2016
Nice hotel; I would stay there again. Rooms were clean and the convenience to Universal was great. I had a little difficulty at check in, but nothing that would stop me from going back. Overall, good experience.
Comment from Hotel Management
Sep 4, 2016 by Management, Hotel Management
Dear Leslie, Thank you so much for sharing your recent stay experience. We hope to welcome you back again very soon.
4 out of 5
by A verified traveler from KL, MY

Nice suite room

Posted Aug 19, 2016
Pros: The environment of surrounding area, although is beside the high way but environment here is fantastic. Very peaceful and very quite place.
Cons: The bed position is too high, suggest to lower down the bed.
Location: Universal Studios city walk is near by, hotel providing shuttle bus to Universal Studios and Sea world.
It was good the experience from Hilton Orlando previously stay to current Holiday Inn. I like this cozy stay more. The room is big can gather 4 of us. Near to the City Walk of Universal Studios.
Comment from Hotel Management
Aug 22, 2016 by Management, Hotel Management
Dear Hock Mun, We are pleased to hear you were comfortable and enjoyed the accommodations during your stay. Thank you for your comments and we look forward to having you as our guest again very soon.
4 out of 5
by A verified traveler from new york ny

Nice hotel very close to universal

Posted Aug 13, 2016
If you need a place to stay that is moderately priced, very close to the park, with a comfortable room then choose the holiday inn. It is conveniently located near universal. We took the free shuttle to the park in the evenings which was always on time and empty. The hotel needs an upgrade on the floors which matches the lobby (decor, carpeting etc). The pool is entirely too small for the amount of guests. My room was clean and comfortable. The hotel is connected to a TGIF, which I believe is a disadvantage. Only because the food is terrible and overpriced. I paid $31 for a buffet breakfast for two which was poor in quality. You are better off going to Denny's located on international drive ($8 cab ride or one stop south on the trolley). You will get fresher, better quality food for less.
Comment from Hotel Management
Aug 13, 2016 by Management, Hotel Management
Thank you for taking the time to write a review about your recent stay with. I did see the comments regarding TGI Friday's and will make it a point to share with the General Manager of that establishment. We look forward to having you stay with us again next time you are in the Orlando area. Regards, General Manager
3 out of 5
by A verified traveler from Brooklyn, OH

Best thing was the short walk to Universal.

Posted Aug 8, 2016
Expectations was just expectations. The room was smaller than expected. The fridge did not work; called the front desk twice to have someone finally come to replace it. One night after my room was cleaned, they forgot to leave me towels. When checking in, I was not given all of the amenities that was available. For example, I did not know I needed a voucher from the front desk for my kids to eat free breakfast at TGIF next door. Cleanliness was average at best. However the beds are very comfortable. This hotel could definitely use a remodel. I would only stay here again if the other hotels around the area was booked.
Comment from Hotel Management
Aug 12, 2016 by Management, Hotel Management
Dear Chino, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. General Manager
4 out of 5
by A verified traveler from Rotterdam

Op loopafstand van Universal studio

Posted Aug 4, 2016
Groot hotel met een beetje onpersoonlijk ontvangst. Hele ruime kamer met goede bedden. Ook een koelkast en magnetron is aanwezig. De aanwezige koffiecups en toiletartikelen zijn ook van een meer dan gemiddelde kwaliteit.
Comment from Hotel Management
by Management, Hotel Management
Hartelijk dank voor uw feedback! We zijn zo trots op u een goede tijd te ervaren tijdens een verblijf bij ons. We kijken ernaar uit om u terug met ons binnenkort weer. Algemeen directeur