Dinner table was dirty and sticky, cleaning staff did not clean or vacuum, pool area was dirty, table and chairs in the pool area were dirty and sliding door wells very dirty. Washing machine was broken. I found kids underwear in between sofa cushions. The pool and the beds are ok.
Comment from Hotel Management
Apr 12, 2014 by Reservations, Hotel Management
Thank you for your comments regarding your visit in one of our homes. Homes are generally pre-inspected prior to arrival to assure all is in perfect order. Based on your comments, it appears this home may not have been pre-inspected? We also are available anytime & can send our housekeepers and/or maintenance to assure all is satisfactory. We will review this with housekeeping & once again, we appreciate you bringing this to our attention.