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Reviews of Homewood Suites by Hilton Lake Buena Vista - Orlando

3 out of 5
Homewood Suites by Hilton Lake Buena Vista - Orlando
11428 Marbella Palm Ct, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dishwasher smelt. The hot water was just warm to cold. Was a room for 4 people but only had 3 person utensils.
Stayed 7 nights in Apr 2024

10/10 Excellent

Susy, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! We notified the front desk multiple times over the 2 night stay that we had no hot water in room 519! They told us maintenance was working on it and going in roof to address problem. They were going to let us know when fixed and would check in! No call, no check to see if it was fixed. We called 3xs and went to the front desk to notify again two other times. Never got fixed! We woke Saturday morning to cops notifying our vehicle we were traveling in was broken into over the night. This is paid parking and seemed to be in a very safe area! A window was complete it broken out! We asked hotel staff if they had something (cardboard etc) we could cover the window with while we drove to window repair! We were very rudely told no! We asked if they were aware of what had occurred in their parking lot over night. They were! No offer to help, apology, or show of concern! They were of no help at all! They were the most insensitive, unprofessional, staff I have ever dealt with! I was totally shocked for a Hilton property and staff!!! We love staying at Hilton properties and are Hilton Members!! Total disappointment and horrible experience!!! When asked about cameras, we were told there were none! We noticed there were in fact none outside or anywhere in hallways or any other place visible on their property!! Hilton, DO BETTER!!!!!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Marlo

Traveled with partner
Disliked: Staff & service
Our vehicle and several other vehicles were broken into. Police was the one to notify us. Hotel staff did nothing to help us to try make a temporary windows, so we can get to the nearest Safelite. Not sure why they charge parking fee because they have no cameras or security on property
Stayed 2 nights in Apr 2024

8/10 Good

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Apr 2024

10/10 Excellent

Judith

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big enough suite for our needs
Stayed 5 nights in Apr 2024

2/10 Terrible

Sarah, Trenton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason this got 2 stars in any area is because a nice young lady named Isabella was kind to us upon checkout. I'll start by saying that we checked out a day early because i couldn't take it anymore. Here are some things you need to be aware of if you are going to stay here: 1. Your air will not work, there were 2 units under the windows in our room one didnt work at all and had "BR" where the temperature should have displayed. The other was set on 62 and the room never got below 78. It was so humid, far more humid than it was outside. Uncomfortably humid. I called the front desk 3 times and was told by a guy that someone was coming to fix it and they NEVER showed up. My husband said not to complain because their were reviews about staff going into peoples rooms who complained and he didnt want to get into an issue with that. 2. You will have bugs in your room. Not bed bugs and not roaches, but ants. Thousands of tiny ants and they will crawl on your feet in the night and bite your feet and ankles, they will also get into your 30.00 cupcakes and theres no surface safe from them. 3. Your room will be filthy, the bathroom floors had a greasy like film on them, the table in the kitchen was never wiped down, the floors were vaccumed. I went and bought clorox wipes and all of my own bedding and cleaned it myself. My feet were black on the heels after walking around. I bought slippers, and i would highly recommended that. I would never in a million years stay here again.
Stayed 5 nights in Apr 2024

2/10 Terrible

Peter

Traveled with partner
No WiFi in the room and the reception is not friendly and is actually discriminatory
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very friendly and helpful staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! 15 min drive to Disney, convention centre, and walking distance to restaurants and shopping. Our only complaint was the pool area. It's beautiful! But the umbrellas didn't stay open (pins needed were no where to be found), and the hot tub was cold when we arrived, and after we inquire about it on our third day did they actually realize something was wrong with it. Kind of made me sceptical about the pool area maintenance. Breakfast was good. Waffle-maker only came out of Sunday, it would have been nice to have it more often. Staff was super helpful and friendly, rooms were clean. Traffic was loud outside our window, and a/c unit was loud at night if you tried to have it cold, we just upped the temperature a couple degrees and that fixed it. The pool, gym, and laundry are shared with the Garden Inn. Parking is extra for stays less than 7 nights. Wednesday night social hour is not how it was pre covid. It was soup and salad, cheese and crackers, garlic toast, beer and wine, juice. But overall, it was a great experience. Aside from the hot tub and the traffic noise, it was great!
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Darrin Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Good breakfast nice room.
Stayed 6 nights in Apr 2024
Response from Hotel Management. on Apr 15, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 11, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit apprehensive about this hotel because I booked it and then read the reviews which caused some concern, but I’m ultimately very happy we choose Homewood suites! The teenagers loved the hotel because it has a basketball court and I loved it because of its location and the full kitchen. Staff was friendly and resolved issues promptly and I will be booking with them for future outings in the Orlando area! Great family hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Allison, mahopac

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great inexpensive option for the Disney area. Staff was delightful. The pool was really nice and clean and hardly used at all. Not a lot of dining options nearby but there are tons of delivery options. Available through Uber and GrubHub. Rooms were spacious and clean.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

6/10 Okay

Dmitry

I liked 2 rooms suit, but in the begining I reported about one not working aircondition and saftybox, nobody came to check/fix them!
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations Thank you for sharing your experience. Your feedback is important to us and helps us grow.

8/10 Good

ALEISHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Breakfast was great. Pool was a little dirty, we didn’t use it. Kids loves basketball court. Would stay here again for the nights we stayed and the price
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

8/10 Good

Carlos, Robbinsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and family friendly hotel. Great pool area and a very decent breakfast. One thing we are still trying to get used to in the Orlando area, is the steep parking fees at the area hotels.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 28, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Marcia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don't stay at this hotel! We asked many times to fix the dishwasher and it was never done. We had problems with the room door lock (key card), I had to go back to reception several times to fix it. Due to these inconveniences, manager Rosa said that they would give us a discount on our stay and that was not done either! This hotel has total disregard for guests!!
Stayed 7 nights in Feb 2024
Response from Shirley on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

TINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raining when there. Couldn’t see or do much
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient no complaints the rooms were spacious
Stayed 5 nights in Nov 2023
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Kristian, Oakville West

Traveled with family and small children, Traveled with pets
Disliked: Staff & service
Ok property, good for the price. Pool is not heated and was freezing; you also have to pay $25/night for parking.
Stayed 3 nights in Feb 2024
Response from Shirley on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations when it came to the pool area. We will work diligently and get this rectified.

10/10 Excellent

Jagdishkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Enjoyed staying there
Stayed 5 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, y la zona muy segura y bonita
Stayed 4 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Isabella

Liked: Staff & service
Disliked: Cleanliness
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

2/10 Terrible

Midiala

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
I’ve been at this hotel for 4 days there no hot water and at the front desk they said a lot of excuses but they never fixes, the breakfast table I have to cleaning by myself because nobody take care of that, and you have to paid for a parking when you get there!! There a lot of hotel around that one please don’t take this one…
Response from Shirley on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than having to pay full parking rate for only being there 10 hours it was a very nice hotel. Good hot breakfast!
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience with our hotel. I do want to express my deepest apologizes for the inconvenience this has caused, We will work on improving our hotel with all the feedback provided to us.

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Property conditions & facilities
I booked the room a month in advance and called two weeks prior to my stay to verify my reservation and details. When I checked in, I was informed after checking my room that the king suite I booked was not communicated by Expedia and that room style was no longer available, but a double suite was. The elevators smelled and the floors were wet. I had to shoulder into my door because it was stuck and then had to roughly push it closed or it wouldn't lock. The walls in the dining area were dug into, the bathroom vanity was broken, and there was blood droplets on the carpet outside of the bathroom. The staff was nice and the bathroom items smelled good, though.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Good

Carole

Traveled with partner
Liked: Staff & service
Good location, check in was easy. Staff was friendly and professional.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

6/10 Okay

Gissel

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Good

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of humidity in the room and smelled like bleach. The place was very clean but the smell was just too strong. Besides that it was nice and spacious.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

6/10 Okay

Carl, Reidsville

Traveled with partner
Outdated tub and the bed and pillows were awful
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. I'm reaching out today to extend my apologizes for the poor conditions of the room and pool area. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 Excellent

Ms z

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, price was right. Breakfast was excellent .
Stayed 2 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. I am so happy to hear that you enjoy our complimentary breakfast. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 Good

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

SINDY, cape coral

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

William

Traveled with family
Great check in, the front desk staff was excellent
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

2/10 Terrible

Amber, MIDDLEBURG

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 Excellent

Cendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Yadira

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 Good

Nam

Stayed 2 nights in Jan 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Maureen Ann

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

4/10 Poor

George

Stayed 3 nights in Jan 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a highway right behind the building so all you hear is heavy traffic all night, the staff just wants you to go away when you need something, parking was $25 for 24 hours, the shower felt like needles from the mineral buildup, there was trash on the hallways, stained carpets, broken wall decorations, one of the elevators is broken. Not a good value at all
Stayed 2 nights in Jan 2024

6/10 Okay

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not informed about the nightly parking fee. $25 a night is alittle high for unsecured parking. I will choose a different property next trip. I feel the parking thing is a bit shady.
Stayed 1 night in Jan 2024

6/10 Okay

Maximiliano

Traveled with family
The room was spacious but not well maintained, the breakfast was poor, just eggs and bacon. I don’t know how people will give this hotel more than an average rating. Disappointed and will not stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Traveled with partner
Stayed 1 night in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 Good

DUK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024